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Author Topic: Transport focus passenger survey vs train operating company  (Read 88 times)
Mark A
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« on: Today at 09:10:12 »

Here's a link to the survey. Not straightforward to take this in at a glance, need to dig.

Mark

https://www.transportfocus.org.uk/insight/rail-passenger-scorecard/
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Mark A
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« Reply #1 on: Today at 09:17:53 »

Each individual toc scorecard uses the same pair of (negative) quotes from passengers pulled from the general pool, which does emphasise two valid passenger concerns but perhaps it would be better if those quotes were related to the individual TOC (Train Operating Company). It would improve the, er, focus.

Mark
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