I didn't say a refund was issued - I said "refund chits" were issued, to be redeemed at a ticket office. As I was travelling on an MoD warrant I handed mine back to my travel office, who did say that they had never seen one before !
There is no such thing as a refund chit or pad issued to
FGW▸ on train staff - certainly not in the last 8 or so years
Oh dear, I do wish people would at least read what I put in my post. I said this happened "a few years ago", not last week or last year ! And before anyone asks I didn't get the name of the man who
was writing the refund chits either.
Apart from which:- could I quote from the (current !) FGW website ?
"If you hold a First Class ticket for a high speed service and have to stand for more than 20 minutes (or more than one stop where this is longer than 20 minutes), we will refund you in National Rail vouchers the difference between the cost of your First Class ticket for the affected leg of your journey and the corresponding Standard Class ticket. To claim your refund, you must contact a member of the on-board staff at the time of travel for verification, then make your claim by contacting our Customer Services Team."Without wishing to appear pedantic (which some denizens of this site appear to be !) - this appears to be exactly what happened to myself and the other passengers, as I related in my
OP▸ .
Verification = refund chit
Customer Services Team = Ticket Office
It would appear, therefore, that the details of my little story were not only correct "a few years ago"; but are in fact correct for the present day as well.
Customer Services Team would be customer services, no involvement from ticket offices. As per the quote the difference is done in vouchers which ticket offices are unable to issue.
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