Incident at Trowbridge station

[whole diary]

[infoman]

being reported by Radio Bristol at 07:00am,knock on effect causing issues at Bath and Chippenham stations

Anyone listening to BBC^» (British Broadcasting Corporation - home page) Wiltshire?

[GBM]

Cancellations to services between Westbury and Chippenham via Melksham
Following the police dealing with an incident at Trowbridge all lines are now open. Disruption is expected until 07:30 13/02.
Train services between Westbury and Chippenham via Melksham may be cancelled.
Customer Advice
Due to ammunition being discovered near the railway in Trowbridge, no trains can run until the police say it is safe to do so.

[grahame]

Cancellations to services between Westbury and Chippenham via Melksham
Following the police dealing with an incident at Trowbridge all lines are now open. Disruption is expected until 07:30 13/02.
Train services between Westbury and Chippenham via Melksham may be cancelled.
Customer Advice
Due to ammunition being discovered near the railway in Trowbridge, no trains can run until the police say it is safe to do so.

Just pulling in to Trowbridge on the 06:32 from Melksham - it's now 07:22.   Missing the 07:00 connection at Westbury to London for the Rail Innovation Conference and exhibition.  Information was lacking (!!) at Melksham and not even a train manager coming through to check tickets and help people.

[grahame]

From home at 6 a.m. for the 06:32 train ... and only just on my way from Westbury now at 08:00 towards London. That's an hour late and I will probably walk in during the Peter Hendy keynote.  Information sources poor along the way ...  good illustration of how poorly the customer is informed, even if the operational recovery of services was probably done as well as might be expected.

[bobm]

Surprised they didn't offer ticket acceptance on the London Waterloo service.   A slower train but would have cut your wait at Westbury and got you nearer the venue.

[grahame]

Surprised they didn't offer ticket acceptance on the London Waterloo service.   A slower train but would have cut your wait at Westbury and got you nearer the venue.

They sorta-did - they said I could use SWR^» (South Western Railway - about) services. Then in the same breath (I assume they breath in call centres) said my ticket would only be accepted if I dropped back to the next train on the same route, and I could not take the 07:21 and travel via Swindon - which (had the 07:21) been on time) would have put me in London 20 minutes down and not nearly 60!

I *had* considered going into Waterloo in the first place but chose to gain the extra few minutes earlier arrival (ha, ha) by going the more expensive way.

[Mark A]

Sorry the day started like that, hope it hasn't cost you an arm and a leg.

Mark