Uber credits

[whole diary]

[Clan Line]

I am trying to use my accrued Uber credits to buy a train ticket. I cannot get the Uber website to accept the credits. I have more in credits than the cost of the ticket, but it keeps trying to charge the full price of the ticket to my card. The credits say that they are valid to May 2025.

Anyone else had this problem ? Am I missing something ?

[matth1j]

I've found that it uses them automatically, no manual intervention required. Wasn't obvious though - hadn't noticed until I looked at my bank statement

[Clan Line]

I seem to have the opposite. I did go as far as authorising the payment to see if the Uber credit was deducted at that stage - it wasn't, so I stopped the payment. I then got a text from  my bank asking if I did or didn't want to go ahead with the (full) payment. I said NO !

[ChrisB]

Is the rail ticket for after May perhaps?

[Clan Line]

Is the rail ticket for after May perhaps?

April 8th...

[Fourbee]

Had a £5 off my first train ticket booking promotion from Uber yesterday which I used. Booked a ticket for under that value and it needed me to authorise £0.00 before completion. Appreciate that's not using Uber credits, but seems like there is an issue if it wants the full amount.

[matth1j]

I know I have to use my Nationwide banking app to authorize the payment twice for each purchase. It had stopped doing that, but started again a week or 2 ago.

[Clan Line]

My credit was showing up below the value of the purchase, but was never taken into account with the full price of the ticket being charged to my card. I thought I would be clever and delete the card details................the full price of the ticket came up but my credit was no longer displayed, even though the credit was still being shown in my "Wallet" !!

[Clan Line]

Weirder and weirder !

I decided to go ahead and pay for the ticket before the price went up (Advance ticket required). I went through the Uber App as normal and told them to go ahead and charge it to my card - my bank sent me an SMS to authorise the full payment, which I did. This is normally closely followed by another SMS saying that the debit has been paid. Silence ................ followed by the arrival of 2 emails from Uber telling me how to collect my tickets. I go back into my "wallet" in the Uber App to see that my credit is now 4p !!!!

I must assume that the full amount is requested by Uber to cover anything from 0p to the whole ticket amount - then, once my bank has confirmed that I am willing to spend the whole amount, Uber than take what they actually need to cover the cost of the ticket (price minus any credits). It just seems strange that they don't do the maths before they go my my card issuer.

Anyway, I have my train ticket. My whole journey involved another short train trip after this one - I have a bus pass I will now use that !! It's too much aggro to buy another train ticket - and the bus is free...................