From a Northern Trains Press releaseAnyone looking to change their train ticket will now be able to do so cheaper, after Northern and Seatfrog slashed the price of making a switch.
Since March 2023, anyone travelling on an Advance Purchase ticket with Northern has been able to change their train using Seatfrog if their travel plans changed.
It used to cost £2.50 to change a train, but that charge has now been slashed to just £1.50. The reduced price will be on offer until the end of March 2025.
People looking to swap an Advance Purchase ticket to another train on the same day should visit: trainswap.seatfrog.com.
Swaps can be processed from one day before the original departure date, up until just 15 mins before their original train was due to leave the station.
Alex Hornby, commercial and customer director at Northern, said: “We want our customers to travel for the best possible price – and railcard discounts aside, Advance Purchase tickets offer the very cheapest fares on our network.
“However, Advance Purchase tickets come with strict restrictions on travel dates and times.
“As such, Seatfrog offers a valuable service to our customers whose ‘on the day’ plans change – and we welcome the opportunity to lower the price for people needing to make a switch.”
Northern launched its partnership with Seatfrog in April 2023.
In May 2023, Seatfrog released research that highlighted the £93 million cost that people incur re-booking new seats after missing their pre-booked journeys in the North of England.
Northern has invested in the largest network of digital ticket infrastructure of any train operator in the UK▸ , making it easier than ever to buy a ticket via its app, website or one of more than 600 ticket vending machines across the network.
Northern is the second largest train operator in the UK, with 2,500 services a day to more than 500 stations across the North of England.
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