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Author Topic: Thames Valley infrastructure problems causing disruption elsewhere - 2025  (Read 7093 times)
TaplowGreen
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« Reply #45 on: Yesterday at 07:09:03 »

TfL» (Transport for London - about) have publicly stated how un8mpressed they are with Network Rail previously. 

Their public statement of unhappiness clearly achieved a lot!

It achieved a fair bit in securing additional resource, acknowledgement of shortcomings and undertakings that there would be improvements, but unfortunately this has yet to be delivered.

https://www.theguardian.com/uk-news/2024/feb/27/140m-rail-plan-to-tackle-elizabeth-line-and-great-western-problems
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grahame
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« Reply #46 on: Yesterday at 18:34:00 »

Quote
Alterations to services between Reading and Slough

Due to a points failure between Reading and Slough some lines are blocked.

Train services running to and from these stations may be delayed or revised. Twyford and Maidenhead will not be served. Disruption is expected until 21:00 09/03.

Customer Advice
We are sorry for the delay to your journey today.


Can you tell me more about the incident?

Due to a points failure at Twyford, GWR (Great Western Railway) services cannot call at Twyford and Maidenhead. Elizabeth line services can still call at these stations.
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« Reply #47 on: Yesterday at 18:42:38 »

Customer Advice
We are sorry for the delay to your journey today.

Is it just me - or is that really NOT customer advice?

I would expect "Customer advice" to be something like "People who normally use GWR (Great Western Railway) trains to Maidenhead or Telford should allow an extra  half hour and will need to change at Reading if coming from further west" . It actually advises the customers what to do!
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« Reply #48 on: Yesterday at 18:45:15 »

How would you describe that piece of hard-coded text then?
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grahame
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« Reply #49 on: Yesterday at 18:49:36 »

How would you describe that piece of hard-coded text then?

* An apology. 
* An expression of care in acknowledging it is not as it should be.

I'm not sure it even needs a title though 
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« Reply #50 on: Yesterday at 19:22:59 »

I’m on the 19:04 EL train from TWY (Twyford station) (I’m going to Hayes) which left from P2 (which I was fortunate to aim for as according to RTT» (Real Time Trains - website) the previous one ran 13 minutes late and didn’t call there). This particular train is non-stopping Taplow and Burnham as indeed all EL trains are doing this evening with no advice that I’ve seen or heard so I don’t know what passengers to and from those stations are meant to do.

Also all the GWR (Great Western Railway) trains on the PAD» (Paddington (London) - next trains)-DID (Didcot Parkway) route are shown on the screens at TWY as cancelled - from RTT it looks like they’re running but not stopping at TWY or MAI (Maidenhead station) as in the message posted above.
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Ollie
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« Reply #51 on: Today at 01:49:32 »

I’m on the 19:04 EL train from TWY (Twyford station) (I’m going to Hayes) which left from P2 (which I was fortunate to aim for as according to RTT» (Real Time Trains - website) the previous one ran 13 minutes late and didn’t call there). This particular train is non-stopping Taplow and Burnham as indeed all EL trains are doing this evening with no advice that I’ve seen or heard so I don’t know what passengers to and from those stations are meant to do.

Burnham and Taplow was still able to be served by the Elizabeth line services that start/terminate at Maidenhead. It was only those to/from Reading that were unable to call.
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