Passenger Charter - what I want

grahame

Administrator
Hero Member

Posts: 43735

Passenger Charter - what I want

« on: November 09, 2024, 09:25:31 »

I want to be able to find out how I can use public transport to go where I want to go, and when I want to go. I want to know how to buy my journey and that my ticket will be valid and accepted, and what flexibility I have if my plans change. I want to be able to find updates and waymarking as I go, and I want to travel at a reasonable speed, in safety (feeling safe too) and in reasonable comfort using the ways of travel that have been advertised / noted. If something goes wrong during my journey, I want to be kept informed and if the problems are significant be offered an alternative.

Lots of "I wants" in there - am I too demanding, or is this a reasonable passenger charter?


	Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member

CyclingSid

Data Manager
Hero Member

Posts: 2137

Hockley viaduct

Re: Passenger Charter - what I want

« Reply #1 on: November 10, 2024, 07:30:37 »

Probably the absolute minimum if you are going to lure people out of their personal tin boxes.


	Logged

eXPassenger

Transport Scholar
Hero Member

Posts: 609

Re: Passenger Charter - what I want

« Reply #2 on: November 10, 2024, 11:27:03 »

The first 3 requirement's are now available from Google and not from the transport operators who should be providing it.


	Logged

grahame

Administrator
Hero Member

Posts: 43735

Re: Passenger Charter - what I want

« Reply #3 on: November 10, 2024, 13:08:41 »

Quote from: eXPassenger on November 10, 2024, 11:27:03

The first 3 requirement's are now available from Google and not from the transport operators who should be providing it.

Google *do* but with a pinch of salt. I want to travel (hypothetically) from Plymouth to London this afternoon

Google offering me an 18:15 that GWR^▸ no longer offers - GWR offering me an 18:27 change at Bristol Parkway instead.


	Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member

eXPassenger

Transport Scholar
Hero Member

Posts: 609

Re: Passenger Charter - what I want

« Reply #4 on: November 10, 2024, 17:27:26 »

I agree that Google shows planned, not operational details. I doubt that many people in Plymouth first thought of going to London this afternoon when they woke up this morning.

I see the missing 18:15 train as coming under your heading of being kept informed of problems. Our hypothetical traveller could have used Google earlier in the week to plan the journey and then not been informed of the replacement of the 18:15. At least in this case on arrival at the station they can be directed to the slightly later train but will arrive at Paddington nearly an hour late.


	Logged

Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]

« previous next »