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Author Topic: Thames Valley infrastructure problems causing disruption elsewhere - 2015  (Read 10410 times)
NickB
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« Reply #180 on: July 01, 2015, 18:22:58 »

17.49 awaiting a fitter once again. Tedious tedious tedious.
For good measure the 18.18 is delayed and the 18.42 cancelled so good luck to fellow Maidenhead victims passengers.
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TaplowGreen
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« Reply #181 on: July 01, 2015, 18:28:31 »

Sounds like SW trains are having problems out of Waterloo too - pal of mine is trying to get to Bracknell, turfed off at Twickenham and told he might as well go to the pub till 8
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TonyK
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« Reply #182 on: July 01, 2015, 19:00:58 »

Sounds like SW trains are having problems out of Waterloo too - pal of mine is trying to get to Bracknell, turfed off at Twickenham and told he might as well go to the pub till 8

That's what I told my wife, too.  Cheesy
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Gordon the Blue Engine
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« Reply #183 on: July 01, 2015, 21:08:32 »

Thames Valley passengers victims may be reassured (!) by this recent FGW (First Great Western) advert for Ribena Girls (ie Customer Ambassadors):

^You^ll cover every inch of your station to go the extra mile for our customers. You^ll be empowered to deal with a variety of different situations. And you^ll enjoy proactively helping our passengers and brightening up their day whatever the weather.

We help millions of rail passengers to get to where they want to go. And every single journey is important. Which is why we^re looking to take our customer service to a whole new level. 

We^re looking for people who can provide a passenger experience like no other. Someone who can think on your feet and make quick decisions, you must be able to connect with and talk to our customers face-to-face. You should be a confident communicator who can put people at ease and help those who are worried or in a hurry in a tactful and sensitive way. Above all you^ll need to be hard working and share our ^customer first^ approach and passion for making a positive difference to the passenger experience. ^


I think it^s fair to say that FGW provide ^a passenger experience like no other^.  And are these Human Remains people who write these adverts real? Or are they clich^ robots?

Edited for strikethrough

« Last Edit: July 02, 2015, 07:42:52 by Gordon the Blue Engine » Logged
johoare
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« Reply #184 on: July 01, 2015, 21:09:11 »

I decided to not play their games tonight and travelled a bit later.. I got the 20.18 PAD» (Paddington (London) - next trains) to MAI (Maidenhead station).. It was 3 carriages..I'm not sure how may carriages it usually is though.. As soon as we got on the driver apologised for the air con not working.. I should have stayed in the pub a couple of hours longer..That had to have been 40 degrees on the train. that really isn't acceptable..
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bobm
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« Reply #185 on: July 01, 2015, 21:23:14 »

At least ladies only glow while us men perspire.  Grin
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JayMac
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« Reply #186 on: July 01, 2015, 21:25:02 »

I sweat.

Like a pig.
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TonyK
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« Reply #187 on: July 01, 2015, 21:37:30 »

Thames Valley passengers victims may be reassured (!) by this recent FGW (First Great Western) advert for Ribena Girls (ie Customer Ambassadors):

^You^ll cover every inch of your station to go the extra mile for our customers. You^ll be empowered to deal with a variety of different situations. And you^ll enjoy proactively helping our passengers and brightening up their day whatever the weather.

We help millions of rail passengers to get to where they want to go. And every single journey is important. Which is why we^re looking to take our customer service to a whole new level. 


The one I saw at Bath Spa a couple of weeks back was sweet. She was the cleanest and best polished thing in the station, and also did a very good job of rearranging the temporary timetables, put into display cases by a colleague, back into alphabetical order. Se had the support of every male member of staff with a pulse. Job done, she jumped on the next (decent) train to Bristol, accompanied by a cohort of young men in suits (or is it a phalanx?), who appeared from nowhere, and hung on her every word all the way to BRI» (Bristol Temple Meads - next trains).

If that's not the extra mile, what is? Unless she is paid to combat dyslexia, that is.
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bobm
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« Reply #188 on: July 01, 2015, 21:41:08 »

I know one who works at Exeter St Davids and she goes not only the extra mile, but walks it - traipsing from the gateline to platforms 4 and 5 and back many times throughout her shifts.
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johoare
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« Reply #189 on: July 01, 2015, 21:49:39 »

At least ladies only glow while us men perspire.  Grin

Ha ha there was no glowing or perspiring on that train.. Just lots of sweating...
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Oxonhutch
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« Reply #190 on: July 02, 2015, 07:22:40 »

Problems again today. Now held on the up relief outside West Drayton. Crossed over from the up main at Dolphin Junction. Signalling problems between Slough and Southall West. No sign of movement yet.

Correction. Now on move slowly. Up main looks blocked.
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NickB
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« Reply #191 on: July 02, 2015, 07:27:50 »

Indeed. I'm on the 7.08 maid-->Padd and we're at a full stop on the relief near Slough. We just got passed by a very speedy High Speed Train (HST (High Speed Train)) on the fast line though. And now by a turbo.
Not sure why I bother travelling during 9 months of the year.

Edit: VickiS - Clarifying Acronym
« Last Edit: May 05, 2021, 19:49:40 by VickiS » Logged
Western Enterprise
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« Reply #192 on: July 02, 2015, 09:02:32 »

And now by a turbo.
 
That Turbo came to a full stop just outside W.Drayton......
Driver on tannoy said something about having to wait for a crossing train ahead?

I thought it was only chickens that crossed the road.....  Roll Eyes
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TaplowGreen
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« Reply #193 on: July 02, 2015, 09:05:03 »

Problems again today. Now held on the up relief outside West Drayton. Crossed over from the up main at Dolphin Junction. Signalling problems between Slough and Southall West. No sign of movement yet.

Correction. Now on move slowly. Up main looks blocked.


......maybe it's too cold and the rails are contracting?
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NickB
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« Reply #194 on: July 02, 2015, 09:19:15 »

Quality of input from TM(resolve) today was laughable. 
"We are delayed due to congestion" - nope, congestion is a symptom not a cause.  Its like saying that the patient died because his heart stopped.
Allegedly even by the time we reached Paddington (45mins late) he still didn't know the cause, despite it being on Twitter and on here all the time.
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