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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Seat Reservations on FGW
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Jez
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« Reply #30 on: August 11, 2008, 18:49:00 »
Yesterday I booked 3 tickets as im travelling to Taunton next Monday (using the CDF» (Cardiff - next trains)-Taunton service) and was told there were no seat reservations available? I asked why and was told that its a small sprinter train.  I take it the Cardiff-Taunton will be a 143 or 150 then and not a new refurbished 158!  Wink
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devon_metro
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« Reply #31 on: August 11, 2008, 19:46:10 »
Quote from: Jez on August 11, 2008, 18:49:00
Yesterday I booked 3 tickets as im travelling to Taunton next Monday (using the CDF» (Cardiff - next trains)-Taunton service) and was told there were no seat reservations available? I asked why and was told that its a small sprinter train.  I take it the Cardiff-Taunton will be a 143 or 150 then and not a new refurbished 158!  Wink

Correct.
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Tim
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« Reply #32 on: August 12, 2008, 10:37:19 »
I travel in London from Bath in the peak once a fortnight or so and usually buy open tickets because I need to be flexible about my times.  I often buy a combination of tickets to save money.  I usually buy my tickets online at the Chiltern website.  Until recently the tickets have automatically come with seat reservations which I have never used.  Sorry to everyone that this has confused and inconvenienced.  yesterday, I noticed a new feature on the chiltern site.  By unchecking a tickbox I can not have a seat reserved.  From now on I shall be doing this. 
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Jez
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« Reply #33 on: August 13, 2008, 21:08:06 »
Quote from: devon_metro on August 11, 2008, 19:46:10
Quote from: Jez on August 11, 2008, 18:49:00
Yesterday I booked 3 tickets as im travelling to Taunton next Monday (using the CDF» (Cardiff - next trains)-Taunton service) and was told there were no seat reservations available? I asked why and was told that its a small sprinter train.  I take it the Cardiff-Taunton will be a 143 or 150 then and not a new refurbished 158!  Wink

Correct.
So how come they dont do reserve seating on this service? I dont mind, it doesnt bother me as the time im travelling im sure there will be room but im just curious!
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John R
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« Reply #34 on: August 13, 2008, 21:21:31 »
I think it's regarded as a local service, and often has stock to match (pacers).  I've never seen any local services on the route south of Bristol have seat reservations.
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Jez
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« Reply #35 on: August 19, 2008, 11:25:53 »
Quote from: John R on August 13, 2008, 21:21:31
I think it's regarded as a local service, and often has stock to match (pacers).  I've never seen any local services on the route south of Bristol have seat reservations.

I can see why - there is hardly enough time to clean the train at Taunton let alone put out seat reservations. Something like a 5 minute change over time at Taunton before the train is off back to Cardiff.
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basset44
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« Reply #36 on: August 20, 2008, 19:11:14 »
Hi All,

Just to confirm that the seat numbers are indeed a table with a good window view, but we were unable to sit in the seats on the outward trip due to the seat reservation system not working. Must say thank you to the two people who occupied the seats and would not move.
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devon_metro
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« Reply #37 on: August 20, 2008, 19:12:23 »
If you'd have asked the guard/train manager/bloke in the buffet i'm sure they would have had a word and got them to move.
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swlines
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« Reply #38 on: August 20, 2008, 19:21:54 »
Sadly, if seat reservations are not shown - then it's a free for all.
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basset44
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« Reply #39 on: August 20, 2008, 19:25:04 »
Hi,
The sign at Cardiff station said the seat reservations were not available on the train, so I was expecting the seats to be taken. The guard did not announce that seat reservations were unavailable untill after Newport think he had been questioned enough. Did think it was just one of them days. Trip back was great and all in all it was only a table seat.
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Jez
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« Reply #40 on: August 20, 2008, 20:53:31 »
Quote from: swlines on August 20, 2008, 19:21:54
Sadly, if seat reservations are not shown - then it's a free for all.

But surely if you have a seat reservation ticket that they give you when you book the tickets then its valid? Its not the passengers fault if the train company dont put the seat reservations out!
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swlines
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« Reply #41 on: August 20, 2008, 20:57:38 »
All your seat reservation "ticket" does is inform you that a seat reservation made and it is in coach X in seat XX.

If reservation labels are not shown - no seat reservations are valid. End of story.
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Jez
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« Reply #42 on: August 20, 2008, 21:01:18 »
Exactly -  it tells you which coach and which seat has been reserved for you. Surely the staff on board will be able to see its then reserved and ask people to move.

Besides the TOC▸ (Train Operating Company) really should put seat reservations out for those that have reserved seats. Even if they are complimentry and at no extra cost to the passenger, its good customer service.
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swlines
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« Reply #43 on: August 20, 2008, 21:32:51 »
It informs you of your reservation. It does not guarantee it.
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Super Guard
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« Reply #44 on: August 21, 2008, 14:55:08 »
Quote from: Jez on August 20, 2008, 21:01:18
Besides the TOC▸ (Train Operating Company) really should put seat reservations out for those that have reserved seats. Even if they are complimentry and at no extra cost to the passenger, its good customer service.

In certain circumstances with a tight turnaround, especially with a late inbound train, is it more important to get that train out again on time or delay it another 10 minutes so reservations can be put on?
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