I’m simply not booking anywhere near as much rail travel. Mileage on my car has gone up by around double this last 12 months. I’ve also used national express when suitable. I’d never used them until 2022.
When I have traveled by train it’s been an unpleasant experience. Cancellations, overcrowding.
Over 75% of my journeys have qualified for delay repay. Over 50% of those delay repays have been 100%.
Highlighting the
OP▸ , it would be interesting to note how much of this is a direct result of the industrial action and how much is due to the general malaise the railway is suffering from .
I suspect morale is low all round as a workplace due to the ongoing disputes, which causes a knock on effect all round. Whenever I’ve worked somewhere with low moral I’ve found people don’t give 100%, or go above and beyond whether subconsciously or deliberate I couldn’t say.
This doesn’t apply to all staff but a considerable proportion. A few months I had an issue with some collect from
TVM▸ tickets not printing every coupon. Station staff told me to phone web support. Web support tried to talk the ticket office staff through how to rectify and reprint, and they refused to follow web support instructions as it wasn’t their job. Web support gave very clear simple instructions that even I could have followed with no knowledge of their systems.
Web support ended up supplying me an email with authority to travel without the full set of ticket coupons.
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