Season ticket replacements....

[whole diary]

[Mookiemoo]

Now, I have said on here before - for some stupid reason I am at stauts "no more replacements" - due to having had a few purses lost in a short period of time

Tonight I managed to wash my season ticket - it exists but is illegible and I doubt the gates will read it

Do I have any chance of a replacement (I have ^0 days left on it)

[John R]

I've heard of money laundering, but season ticket laundering? 

[Chris from Nailsea]

Could you perhaps explain that your season ticket has just had a complete refresh?   

[TerminalJunkie]

You should still be able to get it replaced:

23. If a ticket is damaged or altered
If a ticket has been damaged or has been tampered with or altered in any way, it is not valid for travel. However, if you return it to the Train Company or travel agent which sold it to you, they will arrange for a replacement ticket to be issued unless it has reason to suspect that the ticket has, or will be, used for fraudulent or improper purposes. You may have to pay a reasonable administrative charge (not exceeding ^10) for the replacement.

You normally only get one replacement of a lost or stolen Season Ticket, which is not the case here.

[Phil]

Thought I'd resurrect this thread rather than start a new one. My son recently lost his wallet, probably on a train*, and in it was his two day old monthly season ticket. Plus driving licence, credit cards, etc.

Obviously it hasn't turned up, and probably never will. Naturally as a father I politely informed him he was an absolute b***** plonker and to be more careful in future. The response from the friendly person at the station that he asked about it was though both interesting and unexpected, to my mind at least.

Apparently if he saves all the tickets he buys during the course of the next month, up until the season ticket would have run out, and fills in a form and submits it at the end of the period, he will be eligible for some kind of refund. Or at least discount. Is this true? Anyone know? Is seems rather generous if so, though obviously I'm pleased as I'm heavily subsidising him at the moment.





*sadly he has made so many visits to the lost property office at Bristol TM^‡(resolve) since he started commuting from  Bradford on Avon every day a year ago that they actually recognise him now! Oh, dear....

[Chris from Nailsea]

Hmm.  Sorry to hear that, Phil. 

Does he have 'proof of purchase' for the original season ticket?  Surely FGW^▸ (First Great Western) will need something to check against, if they are indeed offering to refund / credit the difference, on all those accumulated daily tickets??

[Ollie]

News to me, he is meant to apply for a duplicate season ticket through our fraud department in Reading.
If they approve the duplicate, then any ticket he has bought during the time it takes to get the duplicate ticket he is able to get refunded.

[Phil]

Ollie, I'd imagine that's what is supposed to happen - it certainly makes sense now. Thanks. I'll task him with it when I see him again and see if the detail fits with his understanding (like most young people in their 20s living back at home I suspect, I don't tend to see him that often! Weekend daylight hours tend to be something of an alien concept...)

And Chris, yes he does have a receipt. That was my first reaction as well.

[Ollie]

Assuming he bought the season ticket from an FGW^▸ (First Great Western) station the receipt isn't overly important, as all required details are on GoldStar anyway (Season Ticket Database)

[Phil]

Update to this story: son cancelled cards, got new ones issued, etc, all the good things you have to do. No money lost thankfully, but perhaps a lesson learned.

And then a couple of days ago, a package addressed to him turns up in the post. His wallet! Complete with contents. Some kind passenger had handed it in to station staff at Westbury, and some even kinder Westbury station staff member had taken the trouble to look inside, establish ownership, and post it on to him. Not even go through the lost property route, but actually send it to him. Really very much appreciated and I made sure he (son) made a point of going out of his way to let Westbury know their efforts were gratefully received.

[inspector_blakey]

There are plenty of good people out there! A few years ago I managed to alight from a Penzance-bound HST^▸ (High Speed Train) at Bath without noticing that my mobile had fallen out of my pocket onto the seat. A few hours later my parents had a phone call from a nice lady from Falmouth who had found it on the seat, looked through the phone and called them to let them know. This saint then posted the phone back to me and flatly refused all offers of reimbursement!

[tramway]

I appreciate this is an old thread but the topic is relevant as I managed to drop/lose my annual between the gateline and platform 13 at Bristol last night. 

It hadn't been handed in at either the ticket office nor lost property by this morning so I'm having to apply for a replacement. First time in 7 years which I thought quite good going really.

My question is how efficient are Reading in approving a replacement, the reason for asking is we're off on our holibobs on Sat for the best part of 2 weeks, and was curious if the loss wouldn't have much of an impact if they had managed to turn it round in that time.

[ChrisB]

And then a couple of days ago, a package addressed to him turns up in the post. His wallet! Complete with contents.

Has he applied for a duplicate? Because if so, you ought to try & cancel the application, advising that the ticket has been fouind & repatriated. Otherwise, if it happens again(!), you could find it more difficult to get (another) duplicate.

If application has already been subnmitted, I'd go through Customer SErvices via email, and KEEP all correspondence until the orginal expires!

[Phil]

No, as best I remember (this was April last year, after all) he hadn't got round to applying for a duplicate when his wallet was kindly returned and had bought day tickets in the interim.

Oh and Tramway - good luck to you! Love the use of the word "holibobs" up there

[tramway]

Just a quick update and big thanks and thumbs up to the Reading people.

Posted the form off on the 4th and was very efficiently processed on the 8th. Letter waiting on the doormat when we got home from Cornwall with the replacement bought last Mon.

If I find time I may even post up some phots of the bashing from Par, which now has a new cafe. Trip to Newquay on the Atlantic Coast Express (which takes longer to get there than the equivalent multiple?), and a trip on the now legendary 3 car 153 back. Honest I've pictures.