Being objective, all involved can learn from this experience, and I hope that all involved can recognise and acknowledge that.
Indeed. From the thread over on Railforums it is alleged that one of the mothers has spoken to
BTP▸ to apologise, with the other one still blaming Scotrail.
However, as one poster over on that forum said, it's a shame that many people would have read the original story in the various places it was published, thought bad of Scotrail, and won't then find out about the truer version of events.
One of the reasons I emphasised the word "objective" was in the knowledge that there will be at least a dozen "truer versions of events", largely depending on speculation, the authors perspective and narrative.
Defensiveness and shifting blame around (on all sides) won't achieve much - it's the learnings that matter as I alluded to above.
The most important outcome of this, because none involved have covered themselves in glory, is that Scotrail examine their processes to make sure that they are sufficiently robust to prevent a reoccurrence for passengers of any age, both for the safety and security of all and the network as a whole - no-one, irrespective of age, should ever be left locked in a train overnight.
No doubt the girls concerned will have learned an uncomfortable lesson about just how cold it is possible to get on a railway carriage overnight in Scotland, and their parents, who were no doubt driven to distraction with worry, will probably have a "quiet" word about their future behaviour and the desirability of keeping their phones charged at all times.
As per children throughout history, they will nod sagely, promise to be more careful in future, and within a month or two of enjoying some minor celebrity amongst their friends will carry on as before.
...........and the world will keep on spinning.