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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Discount on season ticket renewal after losing last one?
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Author Topic: Discount on season ticket renewal after losing last one?  (Read 5217 times)
Boppy
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« on: April 10, 2008, 14:25:03 »
Hi,

I usually travel between Reading and Paddington on a monthly season ticket.  As I was due to go on holiday at the end of next week I decided to get a weekly ticket this time.

Forgetfully I then went and threw my old monthly season ticket away - realising as I arrived at Paddington this morning that I probably need it to get the discount on my next monthly season ticket!

Does anyone know if you are still entitled to the renewal discount on a monthly season ticket if you lose your last one?  Are records kept where they can confirm your last purchase.  Should I write to FGW▸ (First Great Western) explaining what has happened?

I'd be grateful for any advice on the best course of action to take.

Thanks!

Boppy.
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Chris from Nailsea
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« Reply #1 on: April 10, 2008, 14:47:25 »
Hi, Boppy, and welcome to the Coffee Shop forum!

Sorry, I don't know the answer to your question.  However, we have many members here (FGW▸ (First Great Western) staff and other passengers!) who are 'experts' on ticketing, so I'm sure you'll get an answer!

 Smiley
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swlines
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« Reply #2 on: April 10, 2008, 15:41:39 »
If you purchased a monthly season then a record should be held on when you purchased the season and its validity period - I'd suggest going to a ticket office to clarify it.
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Ollie
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« Reply #3 on: April 11, 2008, 00:04:18 »
A record should be kept, so providing you are renewing within 28 days of the previous expiring you will still get your 10% discount.
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Boppy
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« Reply #4 on: April 11, 2008, 10:46:32 »
Hi,

Thanks for the replies and welcome.   Smiley

That's good to know.  I should be renewing within the 28days expiry period so I'll ask them to check.

Thanks again,

Boppy
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Boppy
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« Reply #5 on: May 01, 2008, 17:14:14 »
In case other people are interested/have the same situation.

I did as suggested and explained that I was renewing within 28 days and I got my discount no probs.  Huzzah!

Boppy.
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