Discount on season ticket renewal after losing last one?

Boppy

Sr. Member

Posts: 182

Discount on season ticket renewal after losing last one?

« on: April 10, 2008, 14:25:03 »

Hi,

I usually travel between Reading and Paddington on a monthly season ticket. As I was due to go on holiday at the end of next week I decided to get a weekly ticket this time.

Forgetfully I then went and threw my old monthly season ticket away - realising as I arrived at Paddington this morning that I probably need it to get the discount on my next monthly season ticket!

Does anyone know if you are still entitled to the renewal discount on a monthly season ticket if you lose your last one? Are records kept where they can confirm your last purchase. Should I write to FGW^▸ explaining what has happened?

I'd be grateful for any advice on the best course of action to take.

Thanks!

Boppy.


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Chris from Nailsea

Administrator
Hero Member

Posts: 19563

Re: Discount on season ticket renewal after losing last one?

« Reply #1 on: April 10, 2008, 14:47:25 »

Hi, Boppy, and welcome to the Coffee Shop forum!

Sorry, I don't know the answer to your question. However, we have many members here (FGW^▸ staff and other passengers!) who are 'experts' on ticketing, so I'm sure you'll get an answer!


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swlines

Hero Member

Posts: 1178

Re: Discount on season ticket renewal after losing last one?

« Reply #2 on: April 10, 2008, 15:41:39 »

If you purchased a monthly season then a record should be held on when you purchased the season and its validity period - I'd suggest going to a ticket office to clarify it.


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Ollie

Data Manager
Hero Member

Posts: 2312

Re: Discount on season ticket renewal after losing last one?

« Reply #3 on: April 11, 2008, 00:04:18 »

A record should be kept, so providing you are renewing within 28 days of the previous expiring you will still get your 10% discount.


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Boppy

Sr. Member

Posts: 182

Re: Discount on season ticket renewal after losing last one?

« Reply #4 on: April 11, 2008, 10:46:32 »

Hi,

Thanks for the replies and welcome.

That's good to know. I should be renewing within the 28days expiry period so I'll ask them to check.

Thanks again,

Boppy


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Boppy

Sr. Member

Posts: 182

Re: Discount on season ticket renewal after losing last one?

« Reply #5 on: May 01, 2008, 17:14:14 »

In case other people are interested/have the same situation.

I did as suggested and explained that I was renewing within 28 days and I got my discount no probs. Huzzah!

Boppy.


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