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Author Topic: L&TV Ticket Office Closure - London Paddington  (Read 9976 times)
Lee
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« on: April 09, 2008, 09:41:17 »

The latest on this from the I Work For FGW (First Great Western) blog (link below.)
http://www.iworkforfgw.com/viewtopic.php?f=4&t=83&start=0&st=0&sk=t&sd=a
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eightf48544
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« Reply #1 on: April 09, 2008, 09:58:49 »

Why?
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Ollie
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« Reply #2 on: April 09, 2008, 11:00:10 »

Some background info: http://www.iworkforfgw.com/viewtopic.php?f=4&t=65

It does state early april, however no work has been done yet due to awaiting consultation.
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eightf48544
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« Reply #3 on: April 10, 2008, 10:52:42 »

I still come back to why is  it closing?

It can't be to help passengers, so it must be to save FGW (First Great Western) money, at the expense of service to their customers by replacing people with machines.

Of course the great thing about machines for FGW is that many irregular/ one off travellers will people will buy the most expensive single ticket to their destination even if they are coming back.

They also don't sell 4 for 2 in the old NSE (Network South East)  area this is only available from manned booking offices.
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Tim
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« Reply #4 on: May 14, 2008, 13:27:57 »

I still come back to why is  it closing?

It can't be to help passengers, so it must be to save FGW (First Great Western) money, at the expense of service to their customers by replacing people with machines.

Of course the great thing about machines for FGW is that many irregular/ one off travellers will people will buy the most expensive single ticket to their destination even if they are coming back.

They also don't sell 4 for 2 in the old NSE (Network South East)  area this is only available from manned booking offices.

Any they don't sell off peak tickets until a few minutes before they become valid.  If you arrive at the station early, buy your ticket during teh restricted period, buy a paper and drink and then catch a train after the restriction has lifted you get stung.  I understand why the macines are programed thus but I would have thought that the operator was legally obligied to notify the customer that a limited range of tcikets was available??

Oyster (Smartcard system used by passengers on Transport for London services) PAYG (Pay as you go) also has problems with deciding if you travel in the peak or not.  If you touch in in the peak but don't board a train until after the peak, you are legal on an off peak ticket but Oyster will charge you a peak fare! 
« Last Edit: May 14, 2008, 13:30:16 by Tim » Logged
Chris from Nailsea
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« Reply #5 on: May 15, 2008, 22:37:35 »

I believe the proposed replacement of the ticket office with machines is part of a franchise commitment - but I'm not sure of the details.
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Lee
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« Reply #6 on: June 11, 2008, 17:11:37 »

More on this in the link below.
http://www.iworkforfgw.com/viewtopic.php?f=4&t=110&start=0&st=0&sk=t&sd=a
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Lee
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« Reply #7 on: June 12, 2008, 06:57:23 »

Further update link.
http://www.iworkforfgw.com/viewtopic.php?f=4&t=111&start=0&st=0&sk=t&sd=a

Quote from: Ollie
Further to yesterdays posting more information has been obtained. The meeting between FGW (First Great Western) and London TravelWatch has already taken place, and took place last Thursday 5th June. From what I have been told there is no objection from London Travel Watch or Passenger Focus regarding FGW's plans to close the office.

However there is still currently no set date, as a further meeting needs to take place with the Department for Transport. Once this final hurdle is done, and approved, if it is, then a consultation will be released to the members of staff who are affected by the closure outlining dates.

When more information is known, I will post it here.
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Lee
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« Reply #8 on: June 17, 2008, 17:40:03 »

Latest in the link below :
http://www.iworkforfgw.com/viewtopic.php?f=4&t=114&start=0&st=0&sk=t&sd=a

Quote from: Ollie
This proposed closure has been dragging on for a while, due to various issues stalling FGW (First Great Western)'s plans, however they have now jumped the last hurdle, and in effect have the green light to proceed with the closure.

It is estimated that the office will be closed by around the middle of July 2008

A consultation is being released to the staff of the office affected next week and when I get the opportunity to see this I will once again update on the blog.

The consultation would be the document which will have the set dates of changes, so basically the official confirmation.
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« Reply #9 on: June 17, 2008, 21:44:03 »

Wonder what money making retail outlet will get the use of it
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« Reply #10 on: June 17, 2008, 21:44:49 »

still be FGW (First Great Western).
Plan is to take out the windows and put TVM (Ticket Vending Machine)'s in it's place. The shell inside will be used as an office for some other department.
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Lee
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« Reply #11 on: November 01, 2008, 10:54:04 »

Proposed closing date for the L&TV Ticket Office adjacent to Platform 10 is 17th November 2008, according to the link below.
http://www.iworkforfgw.com/viewtopic.php?f=4&t=145#p202
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Phil
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« Reply #12 on: November 01, 2008, 20:02:16 »

What's "L&TV"? It's not explained above as far as I can see, and it's not in the abbreviations...
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devon_metro
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« Reply #13 on: November 01, 2008, 20:03:14 »

London & Thames Valley I presume
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grahame
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« Reply #14 on: November 01, 2008, 20:24:56 »

Yes ... and I've checked the abbreviations and it is there under LTV (London [and] Thames Valley) ... mind you, Phil's a moderator and he might have added it in the last few minutes  Wink
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