Well done to Customer Services at Maidenhead

johoare

Hero Member

Posts: 2818

Well done to Customer Services at Maidenhead

« on: March 28, 2008, 09:51:58 »

Yesterday morning (Thursday 27th), the 9.03 (fast) departure from Maidenhead to Paddington arrived at Maidenhead before the Marlow train (which usually gets there about 9am).. A man in a customer services Jacket went up to the driver of the 9.03 and asked him to wait for the Marlow train to arrive, so anyone travelling into London would not miss their connection (which also happens to be the last fast train into London)..

I just thought it was worthy of some praise, as it's little things like this that can keep the customers happy.


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Conner

Hero Member

Posts: 1041

08436 at Corfe Castle on the Swanage Railway

Re: Well done to Customer Services at Maidenhead

« Reply #1 on: March 28, 2008, 10:01:58 »

It is really good whne staion staff think of this and ask the driver which is so often not the case.
I reaaly hope myself for it to happen on Monday as I have two minutes to change at Castle Cary from the Exeter train to the Weymouth train, hopefully someone will make sure everyone is on before it goes which would leave us with a long wait.


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devon_metro

Hero Member

Posts: 5175

Re: Well done to Customer Services at Maidenhead

« Reply #2 on: March 28, 2008, 18:02:06 »

You've got no chance is all I can say. If its less that 5 minutes then its not registered as a connection and HSTs^▸ easily loose time when stopping at Castle Cary of all places.


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Conner

Hero Member

Posts: 1041

08436 at Corfe Castle on the Swanage Railway

Re: Well done to Customer Services at Maidenhead

« Reply #3 on: March 28, 2008, 18:25:21 »

Quote from: devon_metro on March 28, 2008, 18:02:06

You've got no chance is all I can say. If its less that 5 minutes then its not registered as a connection and HSTs^▸ easily loose time when stopping at Castle Cary of all places.

My fault, I have a dodgy timetable it has put all the times down a line, causing the confusion, I actually have more like 20 minutes.
It is the 11:54 EXD^» -PAD^» aanyway and calls at all the little haults but is usually 2+7 checking the journey updates.


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johoare

Hero Member

Posts: 2818

Re: Well done to Customer Services at Maidenhead

« Reply #4 on: April 01, 2008, 21:31:26 »

Today the passengers from the Marlow train were not so lucky.. The board said their train was on time (I think it arrives about 9am), yet we left at 9.03 with no sign of the Marlow train....

I can imagine there were some unhappy people..


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