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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Return Of The Free Upgrade To First Class For Season Ticket Holders
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Author Topic: Return Of The Free Upgrade To First Class For Season Ticket Holders  (Read 10546 times)
Lee
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« on: March 27, 2008, 21:59:10 »
Free off-peak upgrade to first class for season ticket holders until 6 July 2008 (link below.)
http://firstlatewestern.blogspot.com/2008/03/first-class-here-i-come.html
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Phil
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« Reply #1 on: March 27, 2008, 22:18:12 »
yes, I spotted that too. The pack that came with the letter which is referred to (I received one in the post as well) included free weekend parking and teas and coffees - basically the same vouchers that First Class customers used to get under the "Forward" scheme (which incidentally us members are still waiting for the promised further news about!) - but did not include the off peak upgrades, which you had to go and look for on the website.
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BPWuser
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« Reply #2 on: March 27, 2008, 22:25:55 »
Totally out of the blue I've got that letter as well, with the same vouchers. I'm quite impressed as I've never actually complained to FGW▸ (First Great Western).

Every little helps I suppose.

Did we all get the same vouchers or have some places done better?
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Jim
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« Reply #3 on: March 28, 2008, 07:41:37 »
If your a season ticket holder - remember they have personal details like your address on file.
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« Reply #4 on: March 28, 2008, 08:03:44 »
Not necessarily - very little detail is held if you just have a 7 day season ticket/photocard.
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Lee
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« Reply #5 on: March 28, 2008, 09:33:47 »
A very comprehensive overview of the offers can be found in the I Work For FGW▸ (First Great Western) blog post links below.
http://www.iworkforfgw.com/viewtopic.php?f=4&t=72&start=0&st=0&sk=t&sd=a

http://www.iworkforfgw.com/viewtopic.php?f=4&t=73&start=0&st=0&sk=t&sd=a
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lympstone_commuter
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« Reply #6 on: March 28, 2008, 11:03:36 »
I got this through the post yesterday too.

In general its a very good PR▸ (Public Relations) move by FGW▸ (First Great Western) and I'm looking forward to my free food and beer next time I go on an HST▸ (High Speed Train)!

......just a shame that there's no 1st class on the Exmouth branch for me to upgrade to.....

Suggestion to FGW: next time, allow the upgrade voucher to be used on any single FGW journey (rather than just the season ticket journey). I reckon they could even charge a nominal fee (fiver?) for upgrades on non-season-ticket routes and still have happy punters.
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Tickets Please
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« Reply #7 on: March 28, 2008, 18:33:20 »
is it not valid for train journeys that commence before 0930 or for customers who join the train before 0930.

you could have say the 0830 from Bristol to Paddington. A STD class season ticket holder in STD until the train leaves Didcot who then as its past 0930 goes into 1st class for the remainder of the journey.....

OR

is it a case that if the train commences its journey before 0930 at its station of origin that the upgrade is not valid....

Please discuss
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Mookiemoo
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« Reply #8 on: March 28, 2008, 23:04:54 »
Whilst I am happy for those who benefit....

Do first class season ticket holders get anything

Other than more crowded off peak services?
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« Reply #9 on: March 28, 2008, 23:06:03 »
You get the pride and knowledge that FGW▸ (First Great Western) don't really care about giving you additional extras to keep you on board! Wink
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Tickets Please
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« Reply #10 on: March 28, 2008, 23:35:53 »
Quote from: Mookiemoo on March 28, 2008, 23:04:54
Whilst I am happy for those who benefit....

Do first class season ticket holders get anything

Other than more crowded off peak services?




the standard class upgrade is only valid off peak and can only be used on a journey covered by the standard class season ticket.

1st class season ticket holders have a pass which allows them free weekend travel anywhere on the fgw network regardless of the journey covered by the 1st class season ticket they hold.


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Mookiemoo
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« Reply #11 on: March 28, 2008, 23:49:10 »
Quote from: ilovetrains on March 28, 2008, 23:35:53
Quote from: Mookiemoo on March 28, 2008, 23:04:54
Whilst I am happy for those who benefit....

Do first class season ticket holders get anything

Other than more crowded off peak services?




the standard class upgrade is only valid off peak and can only be used on a journey covered by the standard class season ticket.

1st class season ticket holders have a pass which allows them free weekend travel anywhere on the fgw network regardless of the journey covered by the 1st class season ticket they hold.




I did not realise this as it is never flagged on these parts

However as a monthly holder for 6/7 months out of 12 - and am currently a holder

I have not received anything

I suspect this is because  WOS» (Worcester Shrub Hill - next trains) where I renew my ticket is still paper based

How do I rectify this?
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Tickets Please
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« Reply #12 on: March 28, 2008, 23:50:02 »
wait for the letter to arrive ?


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Ollie
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« Reply #13 on: March 29, 2008, 03:08:24 »
If you view my site it links to the section of FGW▸ (First Great Western) Site for your weekend voucher, in terms of the vouchers for buffet items, talk to FGW Customer Services.
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John R
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« Reply #14 on: March 29, 2008, 08:30:46 »
Quote from: Mookiemoo on March 28, 2008, 23:49:10
Quote from: ilovetrains on March 28, 2008, 23:35:53
Quote from: Mookiemoo on March 28, 2008, 23:04:54
Whilst I am happy for those who benefit....

Do first class season ticket holders get anything

Other than more crowded off peak services?




the standard class upgrade is only valid off peak and can only be used on a journey covered by the standard class season ticket.

1st class season ticket holders have a pass which allows them free weekend travel anywhere on the fgw network regardless of the journey covered by the 1st class season ticket they hold.




I did not realise this as it is never flagged on these parts

However as a monthly holder for 6/7 months out of 12 - and am currently a holder

I have not received anything

I suspect this is because  WOS» (Worcester Shrub Hill - next trains) where I renew my ticket is still paper based

How do I rectify this?

Maybe because WOS is not part of "FGW▸ (First Great Western) Land", so you've effectively bought your ticket via another operator, and are on their database (which may be a pile of paper database from what you say?)
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