When Online Tells You One Price and the Station Ticket Office Charges You Anothe

johnneyw

Transport Scholar
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From station to station, back to Bristol city....

When Online Tells You One Price and the Station Ticket Office Charges You Anothe

« on: May 11, 2019, 11:06:53 »

Decided to go to Stroud today so last night looked up times and fares online. Day return from Temple Meads with Senior Railcard, £8.40 for the 10.35 direct to Swindon and change there for Stroud. I think it's Swindon direct at the moment due to works at Bath. I get to the TM^‡ ticket office today and the cost is double. When I questioned that, I was told that it was only for trains through Gloucester. I pointed out that online the prices included the Swindon option but the chap was adamant.
Oh well, day out I Cardiff instead then.


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plymothian

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Re: When Online Tells You One Price and the Station Ticket Office Charges You Anothe

« Reply #1 on: May 11, 2019, 12:07:28 »

Bristol ticket office is correct.

Price query on BR^▸ Fares shows £8.40 CDR^▸ via Gloucester and £15.65 any permitted

Planning the journey on (Bristol Temple Meads - next trains)/STD/today/1200/dep/today/1400/dep#outwardJump" target="_blank">NRE^‡ shows the 2 fares correctly against the 2 routes.


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johnneyw

Transport Scholar
Hero Member

Posts: 2459

From station to station, back to Bristol city....

Re: When Online Tells You One Price and the Station Ticket Office Charges You Anothe

« Reply #2 on: May 11, 2019, 16:56:43 »

Thanks for that. I will have another look but both Trainline and one other site were offering tickets at £8.40 through Swindon yesterday for travel today.
Not to worry, had a corker of a day in Cardiff instead.

Edit: I had another look and I have to concur with plymothian, I couldn't find an online ticket at that price. Can only guess it was my misreading in the first place. Annoyingly, I can't even blame it on a little too much early weekend refreshment!


« Last Edit: May 11, 2019, 21:39:54 by johnneyw »	Logged

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