How mobile e-Tickets work
book your ticket from our app or website
choose ‘Download a mobile ticket’ as your delivery option if available
open your mobile e-Ticket from ‘My Tickets’ within our app – no need to activate it
hold your device against the reader to open the ticket gate*
Where they can be used
Available on single and return fares on most GWR▸ routes*, as well as:
Arriva Trains Wales
CrossCountry
Southern
South Western Railway
West Midlands Railway
I hadn't realised e-tickets could be used across other operators. I've just played around with the app to see if any of my recent journeys could have been bought as e-tickets from the GWR app
Bookham to Gatwick Airport Bookham to Leatherhead -
SWR» Leatherhead to Dorking - Southern or SWR
Dorking to Gatwick - GWR
Bookham to Guildford Direct - SWR
SUCCESS - I can buy an E-ticket for those journeys.
Bookham to Brighton As above but then Southern or Thameslink or Gatwick Express from Gatwick to Brighton
OR
Bookham to Clapham Junction - SWR
Clapham Junction to Brighton - Southern or Gatwick Express.
FAIL - None of those options offered e-tickets as an option.
I am happy that the Gatwick journey is available as an e-ticket because I can buy the ticket for the reverse journey after clearing customs and go straight to the platform. Why not buy it in advance? It's sometimes quicker to take a different route home so I need to get near the station before I can be sure which route I want to take.