TfL customer service at Taplow

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Great Western Coffee Shop > Journey by Journey > London to Reading (Data Manager: Ollie) > TfL customer service at Taplow

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Topic: TfL customer service at Taplow (Read 3082 times)

TaplowGreen

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TfL customer service at Taplow

« on: February 12, 2019, 07:05:55 »

0701 to Paddington cancelled at v short notice this morning due to one of GWR^▸ 's faulty trains. This is one of the two main commuter trains of the morning so a lot of people inconvenienced.
This is being somewhat mitigated however by the TfL^» employee at Taplow who is on the platform talking to customers, explaining what happened, their options and even providing hot drinks (it's a chilly morning) - what a refreshing contrast. GWR take note. It's called customer service.


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