Best and worst train company. And how not to be the best report

[whole diary]

[grahame]

Best and worst train company survey from Which? - the consumer's association, from a customer survey.

https://www.which.co.uk/reviews/trains/article/best-and-worst-uk-train-companies/best-and-worst-uk-train-companies#resultssurvey

I THINK it's just published in the last day or two, but sadly the Consumer's Association only get 3 stars out of 5 from me as nowhere can I spot a publication or revised data on, so I don't know how old it is.   A reference to 2018 data within the text suggests it might be quite recent but for goodness sake, Which?, date your articles!

[TaplowGreen]

Best and worst train company survey from Which? - the consumer's association, from a customer survey.

https://www.which.co.uk/reviews/trains/article/best-and-worst-uk-train-companies/best-and-worst-uk-train-companies#resultssurvey

I THINK it's just published in the last day or two, but sadly the Consumer's Association only get 3 stars out of 5 from me as nowhere can I spot a publication or revised data on, so I don't know how old it is.   A reference to 2018 data within the text suggests it might be quite recent but for goodness sake, Which?, date your articles!

Directly underneath the ratings;

"In October and November 2018, 10,000 members of the public completed an online survey about their experiences of travelling with UK^▸ (United Kingdom) train operators. 3,994 of these responses were commuters...……"

47% for GWR^▸ (Great Western Railway) - pretty dreadful all things considered - were the Famous Five amongst those polled?

[grahame]

Directly underneath the ratings;

"In October and November 2018, 10,000 members of the public completed an online survey about their experiences of travelling with UK^▸ (United Kingdom) train operators. 3,994 of these responses were commuters...……"

47% for GWR^▸ (Great Western Railway) - pretty dreadful all things considered - were the Famous Five amongst those polled?

Thank you ... printed out as a .pdf, that's halfway down page 4 of 10.  Good to know; still would have liked a date easier to find.

I hope that 4 of the five were at school. Mind you, they may travel by train to school ... an excellent way of picking you rail knowledge and habits from an early age.

[IndustryInsider]

I'd have expected a lot worse than 47% given how disappointing a year it's been.  Still, some positive signs over the last couple of months that things are finally on the up.

[Lee]

Fed up' rail passenger moved from Blackpool to Devon to avoid train stress - https://www.itv.com/news/granada/2019-01-25/almost-half-of-rail-users-frequently-stressed-by-journeys/

[TaplowGreen]

Fed up' rail passenger moved from Blackpool to Devon to avoid train stress - https://www.itv.com/news/granada/2019-01-25/almost-half-of-rail-users-frequently-stressed-by-journeys/

To be fair, who wouldn't want to move to God's own county given the chance? 🙂

More seriously however, it's an illustration of how the appalling performance of our railways impacts people's lives in so many ways.

[Richard Fairhurst]

Amazed that Hull Trains are in joint third given the frequency with which their service has imploded in 180-related incidents.

I'm not entirely sure of the point of Which doing this, though. When they rate different vacuum cleaners then you can make a decision which one to buy. But I'm not convinced that I can choose to use Island Line to get from Charlbury to Oxford.

[TaplowGreen]

Amazed that Hull Trains are in joint third given the frequency with which their service has imploded in 180-related incidents.

I'm not entirely sure of the point of Which doing this, though. When they rate different vacuum cleaners then you can make a decision which one to buy. But I'm not convinced that I can choose to use Island Line to get from Charlbury to Oxford.

True - but it can influence your decision on whether to get into the car or not.

[Adelante_CCT]

No travelling between Charlbury and Oxford this morning

Due to trespass on the railway between Ryde St Johns Road and Shanklin all lines are blocked.
What's Going On:
Train services running to and from these stations may be cancelled. Disruption is expected until 09:15 27/01.

[rogerw]

 

[Adelante_CCT]

It was a joke, referring to Richard's post above.


Sorry for not putting a smiley after my comment



 

[TonyK]

Fed up' rail passenger moved from Blackpool to Devon to avoid train stress - https://www.itv.com/news/granada/2019-01-25/almost-half-of-rail-users-frequently-stressed-by-journeys/

It must be bad if it's quicker to get to work in Preston from Tiverton Parkway than from Blackpool North. (It's always been a close thing from Blackpool South, especially if you have to wait at Kirkham and Wesham).