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Great Western Coffee Shop > All across the Great Western territory > Your rights and redress > Void day eligibility
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Author Topic: Void day eligibility  (Read 10096 times)
NickB
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« on: December 31, 2018, 14:06:30 »
Afternoon,
Following an interesting ‘discussion’ with the counter staff at Maidenhead this morning please could I seek informed views on the following.
Are Maidenhead passengers entitled to 2 void days, as per Thames Valley services; or 3 days, as per HSS▸ (High Speed Services).  And I’m asking as a passenger who gets an HST▸ (High Speed Train) direct service to Paddington everyday.

Ta muchly
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TaplowGreen
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« Reply #1 on: December 31, 2018, 14:11:39 »
Quote from: NickB on December 31, 2018, 14:06:30
Afternoon,
Following an interesting ‘discussion’ with the counter staff at Maidenhead this morning please could I seek informed views on the following.
Are Maidenhead passengers entitled to 2 void days, as per Thames Valley services; or 3 days, as per HSS▸ (High Speed Services).  And I’m asking as a passenger who gets an HST▸ (High Speed Train) direct service to Paddington everyday.

Ta muchly

In respect of which days?
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ChrisB
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« Reply #2 on: December 31, 2018, 15:15:36 »
Don't think it matters...

I'm pretty sure the answer is Thames Valley.

Warning: for those renewing seasons (otherwise you aren't entitled to void days) before the price rise on Jan 2, make sure that addingvoid days to your renewal doesn't take your next season's expiry date beyond Jan 2, 2020...otherwise your next renewal would be after the second price increase (on that date in 2020)...you can instead request a 'refund' for these void days
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Sixty3Closure
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« Reply #3 on: January 03, 2019, 08:47:18 »
I had a similar discussion at Twyford earlier in the year. Its Thames Valley although I did get the Underground element which surprised me.

More frustrating was when I went to claim the October (I think) void day the person in the ticket office insisting I couldn't have cash. Having insisted that I could there then followed lots of sighing and flicking through folders and more sighs.

As ChrisB points out the main reason for doing this is to avoid taking you over into the price increase dates or for a weekend which not everyone would benefit from.
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ChrisB
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« Reply #4 on: January 03, 2019, 08:53:16 »
When adding void days to a renewal, I was extremely satisfied when Chiltern added free weekend days such that each void day was added as a weekday with an extra 2 days added as a weekend was involved. Impressed to say the least.
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Sixty3Closure
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« Reply #5 on: January 03, 2019, 14:05:10 »
Sounds like a company that thinks about its customers.
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old original
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« Reply #6 on: January 03, 2019, 17:48:56 »
GWR▸ (Great Western Railway) does it as well, as long as you are dealing with staff that know what they are doing. I renewed a monthly which normally would have finished on a Friday. With the 2 void days added it meant it would finish on the Sunday. The clerk automatically added extra to make it finish on the Tuesday.
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