Consequential Losses

[whole diary]

[TaplowGreen]

How about the "Rail Business of the year" trophy? Might get 50p for that? 😉

[JayMac]

Seize Mark Hopwood's office chair. He might just get off his butt then. 

[broadgage]

Bailiffs sent to large firms don't often take actual physical goods, the threat of so doing almost always produces payment by card or electronic transfer.
Companies that resisted paying up by offering all the usual excuses, tend to discover that they CAN pay the money instantly once bailiffs threaten to take away office furniture or IT equipment.

Although in theory a train could be taken, I doubt that it would ever happen. I cant imagine bailiffs being permitted to drive it on network rail tracks, and arranging a crane and road transport is far too complex, costly and time consuming.

Road vehicles are an easier target and are sometimes taken, if no money is forthcoming.

[rogerw]

TOCs^▸ (Train Operating Company) rarely own the trains so that bailiffs could not take them.  In fact if you look at it TOCs have very few major assets

[ellendune]

The fact that TOCs^▸ (Train Operating Company) don't own trains was an essential feature of the privatisation. IIRC^▸ (if I recall/remember/read correctly) First Group may own some HSTs^▸ (High Speed Train) but not the GWR^▸ (Great Western Railway) subsidiary. I understood that this was a condition of the franchise contract.   

[TaplowGreen]

Customers still being misled;

https://www.bbc.co.uk/news/business-44430134

[didcotdean]

The circumstances in the above report though seem not to be consequential losses, but direct. If the cancellation of the last train meant someone missed clinching a business deal rather than paying for a taxi to complete a journey for example that would be consequential.

[IndustryInsider]

Good to see all three of the major First franchises, GWR^▸ (Great Western Railway), SWR^» (South Western Railway - about) and TPE^▸ (Trans Pennine Express), appeared to have all been giving out the correct advice.

[old original]

Good to see all three of the major First franchises, GWR^▸ (Great Western Railway), SWR^» (South Western Railway - about) and TPE^▸ (Trans Pennine Express), appeared to have all been giving out the correct advice.

Yay, well done Capita !!! 

[TaplowGreen]

For  anyone who needs it;

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-travel-amendments#claiming-for-consequential-loss?utm_campaign=whichukt&utm_medium=social&utm_source=twitter&utm_content=traincomp&utm_term=twnews

[ellendune]

Good to see all three of the major First franchises, GWR^▸ (Great Western Railway), SWR^» (South Western Railway - about) and TPE^▸ (Trans Pennine Express), appeared to have all been giving out the correct advice.

Well they were not mentioned as having given misleading or inconsistent advice... ...but the article didn't actually say they gave the right advice.. ..did they answer the phone?

[IndustryInsider]

I assume Which? would have pointed it out if they had not answered.