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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Apparent bug in GWR booking system
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eXPassenger
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« on: February 11, 2018, 17:28:34 »
As older people my wife and I have senior railcards and I have found an apparent bug in the way the GWR▸ (Great Western Railway) booking system handles multiple rail cards which results in the traveller being overcharged.

If I select a journey for 2 adults and specify 2 Senior Railcards then the planner shows 2 railcards but only gives me 1 discount.  If I then amend the search I can reduce the number of Senior railcards to 1 and add another line of 1 Senior railcard.  The planner now shows the correct double discount.  If I again amend the search the system has consolidated the 2 instances of the Senior railcard into 1 line with a quantity of 2.

I wonder how many people are not getting the full amount of railcard discount.
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grahame
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« Reply #1 on: February 11, 2018, 17:46:18 »
Quote from: eXPassenger on February 11, 2018, 17:28:34
As older people my wife and I have senior railcards and I have found an apparent bug in the way the GWR▸ (Great Western Railway) booking system handles multiple rail cards which results in the traveller being overcharged.

If I select a journey for 2 adults and specify 2 Senior Railcards then the planner shows 2 railcards but only gives me 1 discount.  If I then amend the search I can reduce the number of Senior railcards to 1 and add another line of 1 Senior railcard.  The planner now shows the correct double discount.  If I again amend the search the system has consolidated the 2 instances of the Senior railcard into 1 line with a quantity of 2.

I wonder how many people are not getting the full amount of railcard discount.

Gosh - that's naughty!   Just tried it out and it happened for me too - wonder if I have overlooked that in the past when buying tickets for my wife and I ...

Have you reported it?
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eXPassenger
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« Reply #2 on: February 11, 2018, 18:26:53 »
Quote from: grahame on February 11, 2018, 17:46:18
Quote from: eXPassenger on February 11, 2018, 17:28:34
As older people my wife and I have senior railcards and I have found an apparent bug in the way the GWR▸ (Great Western Railway) booking system handles multiple rail cards which results in the traveller being overcharged.

If I select a journey for 2 adults and specify 2 Senior Railcards then the planner shows 2 railcards but only gives me 1 discount.  If I then amend the search I can reduce the number of Senior railcards to 1 and add another line of 1 Senior railcard.  The planner now shows the correct double discount.  If I again amend the search the system has consolidated the 2 instances of the Senior railcard into 1 line with a quantity of 2.

I wonder how many people are not getting the full amount of railcard discount.

Gosh - that's naughty!   Just tried it out and it happened for me too - wonder if I have overlooked that in the past when buying tickets for my wife and I ...

Have you reported it?

Yes.  It will be interesting to see the response / time delay.
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stuving
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« Reply #3 on: February 11, 2018, 18:42:47 »
That didn't happen just before Christmas, when I did just that - bought two tickets with two railcards, added and listed on the confirmation e-mail as such. And when I try the same booking now, entering the details on the landing page, it accepts cards=2 but shows cards=1 there, but offers me two tickets both at the railcard price. And if I click Amend the search box shows cards=2 as well. So are you sure the prices being quoted are wrong?
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eXPassenger
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« Reply #4 on: February 11, 2018, 18:59:32 »
Quote from: stuving on February 11, 2018, 18:42:47
That didn't happen just before Christmas, when I did just that - bought two tickets with two railcards, added and listed on the confirmation e-mail as such. And when I try the same booking now, entering the details on the landing page, it accepts cards=2 but shows cards=1 there, but offers me two tickets both at the railcard price. And if I click Amend the search box shows cards=2 as well. So are you sure the prices being quoted are wrong?

Looking at Yatton to Paddington return at 9:40 on 9 March.  After selecting 2 adults, senior railcard x 2 I get the offer of Super Off Peak at £111.40.
If I amend the search, reduce the number of rail cards to 1 and use the + button to get a new line in which I insert Senior Railcard x 1 (Giving 2 lines, each of 1 Senior railcard).
The search now shows the cost of the Super Off Peak as £88.60.  The full price of this ticket for 2 adults is £134.20.
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stuving
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« Reply #5 on: February 11, 2018, 19:23:01 »
Note that I had set the ralicards in the entry dialogue, and it worked. If I go into the amend dialogue, delete the railcards and the enter two there, I get what you describe - just one discount. that dialogue and the results page don't show how many cards they are allowing, so only the price tells you that.

If I amend an existing railcard entry to two, it works properly. Not only by selecting one, then two, but also by selecting three - which is rejected - and then two. So it appears to be a fault in that dialogue.
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eXPassenger
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« Reply #6 on: March 02, 2018, 18:09:34 »
No reply to me but the bug appears to have been corrected.
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