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cornishman
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« Reply #60 on: April 22, 2008, 07:55:24 » |
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i know how you feel  |
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Jim
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« Reply #61 on: April 22, 2008, 16:49:57 » |
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I have just received a nice e-mail appoligizing for this, they did say a load of rubbish though. They said the service was cancelled due to a fault in the drivers cab. No it wasn't, they set swapped it for a broken unit which they knew wouldn't work. They will send ^8 travel vouchers though, strange as I never sent off my tickets which came to just under ^8. Also strange as I was only delayed by about 30 mins.
Don't moan then! |
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Cheers Jim  AG's most famous quote "It'll be better next week" |
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Conner
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« Reply #62 on: April 22, 2008, 16:53:49 » |
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I have just received a nice e-mail appoligizing for this, they did say a load of rubbish though. They said the service was cancelled due to a fault in the drivers cab. No it wasn't, they set swapped it for a broken unit which they knew wouldn't work. They will send ^8 travel vouchers though, strange as I never sent off my tickets which came to just under ^8. Also strange as I was only delayed by about 30 mins.
Don't moan then! I got that e-mail as I posted that, previous moans are based on assuption I wouldn't get compensation.  |
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Chris from Nailsea
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« Reply #63 on: April 23, 2008, 22:52:43 » |
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They will send ^8 travel vouchers though, strange as I never sent off my tickets which came to just under ^8. Also strange as I was only delayed by about 30 mins.
I've also been sent similar 'compensation' travel vouchers, "as a gesture of goodwill", even though I've not asked for compensation when I've complained about delays in the past. I even got one letter from the FGW▸ Customer Services Team in Plymouth, in which they included the same 'standard paragraph' twice, explaining why they couldn't offer me compensation - but they then enclosed a rail voucher for ^25 "as a gesture of goodwill"! All rather bizarre, as I hadn't asked for any compensation, I hadn't sent them my tickets - and my return fare on that particular day was ^3.20! Thank you, First Great Western!    |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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Conner
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« Reply #64 on: April 24, 2008, 06:22:14 » |
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Exactly what happened to me.
I have deleted it now but the e-mail was very weird, it did not actually follow on from what I had asked them but at the end I got something relevant, We are sorry that our service was not to our high standards on this occasion and I have forwarded ^8 rail travel vouchers to thd postal adrress you provided.
Out of the blue, not complaining though. Shame our tickets came to nearly ^8 so they didn't give us as much back as you Chris.
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devon_metro
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« Reply #65 on: April 24, 2008, 16:54:08 » |
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Might jump on a late train some time and try my chances at getting a refund |
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Lee
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« Reply #66 on: May 19, 2008, 08:32:43 » |
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From Saltash Rail Users Group (18/05/2008) : The new timetable starts today. Our first extra train was the 0920 to Penzance earlier today. From tomorrow we gain the three extra weekday services. Eastbound at 1329 Westbound at 1409 and 2036 A new Saltash timetable is now available, with healthy stocks in the Guildhall and Library. I will keep the station stocked when possible. This timetable has been produced with sponsorship from Passenger Focus - www.passengerfocus.org.uk If you think of somewhere that could do with a pile of them then please grab some from the Guildhall, the wider they go the better. |
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Lee
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« Reply #67 on: May 21, 2008, 11:14:28 » |
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The Saltash Rail Users Group website has been relaunched (link below.) http://www.srug.org.uk/ |
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vacman
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« Reply #69 on: May 22, 2008, 11:11:58 » |
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I spotted a couple of mistakes in the timetable, no note about the dated Newquay services!
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richard bickford
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« Reply #70 on: May 22, 2008, 14:31:43 » |
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Go on tell me...
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richard bickford
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« Reply #71 on: May 22, 2008, 14:48:12 » |
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Think I have found it. I am going to blame my interpretation of the FGW▸ timetable. Page 16 seems to indicate a connection from the 1506 from Paddington. The 'e' referencing 'Connections applies 30 June to 5 September' put me off the scent.
We will put up notices to indicate other options...
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oooooo
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« Reply #72 on: May 22, 2008, 21:18:57 » |
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Think I have found it. I am going to blame my interpretation of the FGW▸ timetable. Page 16 seems to indicate a connection from the 1506 from Paddington. The 'e' referencing 'Connections applies 30 June to 5 September' put me off the scent.
We will put up notices to indicate other options...
I think Vacman was referring to the 18:26 only running to Newquay for part of the period, terminates Liskeard peak summer and is not indicated. Also the 10:47 on the down calls Ferry Road so should be ---B Also why show Menheniot and not St.Germans? Have never seen a passenger travel MEN to STS while there is a sizable flow just between STS and SGM. |
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« Last Edit: May 22, 2008, 21:24:01 by oooooo »
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vacman
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« Reply #73 on: May 22, 2008, 21:46:31 » |
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Another part shows the 1454 NQY▸ running full period, it doesn't run in Jul/Aug, it's replaced by 1504 Nqy-Padd, just me being nit picky. |
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richard bickford
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« Reply #74 on: May 22, 2008, 22:21:06 » |
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Yep, hands up, a few little mistakes. I will put it up here first in December...
Not too worried about the 1454 NQY▸ , too much, people may turn up a little early. All weekday trains call St Germans, in fact all trains call St G apart from our down 1045 on a Saturday as the Saturdays have rolled over from last summer, hence not listing St G. It is mentioned in the notes section.
It is the 1826 that I refer to as my poor interpretation of the timetable, and I will put out an email and post a notice at the station regarding the Newquay connections.
Roll on a Monday to Saturday timetable, it will make things a bit easier.
Apologies for the mistakes, we all make them.
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