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Clan Line
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« Reply #1665 on: May 31, 2019, 14:33:53 » |
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What I find even worse than the treatment meted out to the passengers who were trying to travel on this train - is the flippant (in case GWR don't know what this means: frivolously disrespectful, shallow, or lacking in seriousness) way in which GWR respond to the totally justified complaints: I quote:............ "Thank you. Sorry to hear this. This is due to maintenance requirements. I appreciate that this makes for an uncomfortable journey - Brad"What a disgraceful way to respond !!!!! Do GWR actually pay someone to issue this tripe  Do they consider this to be an adequate response ? Does "Brad" think he is doing a good job ? |
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IndustryInsider
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« Reply #1666 on: May 31, 2019, 14:42:50 » |
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Just our of interest, if you were Brad, what would you put? Bearing in mind limitations on how much knowledge you have, how many characters you can use in a message, and how much time you would have to spend getting more information without compromising your ability to answer other tweets?
I think that, along with details of how to make a formal complaint with GWR▸ , is about the best you can do on Twitter.
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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bobm
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« Reply #1667 on: May 31, 2019, 14:53:58 » |
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Cross Country agreed to take GWR▸ specific tickets on their 09:25 Penzance to Dundee and 11:50 Plymouth to Manchester Piccadilly between Exeter St. David's and Bristol Parkway so passengers could change back onto GWR services at either Parkway or Temple Meads.
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broadgage
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« Reply #1668 on: May 31, 2019, 15:09:00 » |
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Welcome to the future !
Not even the main holiday season yet.
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU▸ is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
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broadgage
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« Reply #1669 on: May 31, 2019, 15:30:08 » |
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17-00 Paddington to Bristol is half length, according to journeycheck.
If true, then that is a very busy service to run half length.
We seem to have moved on from "short formations simply wont happen" and towards "it is part and parcel of the downgrade to 5 car DMUs▸ . Better get used to it"
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU▸ is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
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phile
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« Reply #1670 on: May 31, 2019, 15:38:21 » |
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phile
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« Reply #1671 on: May 31, 2019, 15:39:34 » |
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Cross Country agreed to take GWR▸ specific tickets on their 09:25 Penzance to Dundee and 11:50 Plymouth to Manchester Piccadilly between Exeter St. David's and Bristol Parkway so passengers could change back onto GWR services at either Parkway or Temple Meads.
Also SWR» from Exeter via the Mule to Waterloo |
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phile
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« Reply #1672 on: May 31, 2019, 15:41:11 » |
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Just our of interest, if you were Brad, what would you put? Bearing in mind limitations on how much knowledge you have, how many characters you can use in a message, and how much time you would have to spend getting more information without compromising your ability to answer other tweets?
I think that, along with details of how to make a formal complaint with GWR▸ , is about the best you can do on Twitter.
I'm afraid Brad is more or less the messenger in a case like this and can do little more than the usual "Cut and Paste" |
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« Last Edit: May 31, 2019, 16:10:22 by phile »
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Rob on the hill
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« Reply #1673 on: May 31, 2019, 16:05:32 » |
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Ironically, an empty 8 coach HST▸ followed the packed 5-coach 1A82 out of Plymouth. The HST was working 5Z66 Laira to Bristol SPM▸ and is the train that will be used for tomorrow's HST farewell railtour.
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IndustryInsider
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« Reply #1674 on: May 31, 2019, 16:11:56 » |
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The next working of the set which was on that train this morning, the 15:03 PAD» -PNZ, has been subbed by a 9-car.
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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Timmer
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« Reply #1675 on: May 31, 2019, 18:48:50 » |
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The next working of the set which was on that train this morning, the 15:03 PAD» -PNZ, has been subbed by a 9-car.
Probably just as well as I’m sure the 1503 on a Friday is a very busy train. |
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IndustryInsider
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« Reply #1676 on: May 31, 2019, 19:06:01 » |
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Indeed. Certainly busier for a longer period of time than the 17:00 to Bristol, though it’s far from ideal that was sacrificed either of course.
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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Henry
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« Reply #1677 on: June 01, 2019, 08:40:06 » |
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Their does seem to be regular coupling issues with IET▸ 's.
One particular train is the 0815 Totnes to Paddington. (5 car set through Cornwall, attaching (hopefully)
at Plymouth). Various delays and once short formed over the last few weeks.
Heard so many excuses, you sometimes wonder if this option is workable ?
Perhaps GWR▸ should stick to 9-car sets.
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broadgage
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« Reply #1678 on: June 01, 2019, 10:43:11 » |
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My crystal ball forecast that coupling and uncoupling would be a source of delays and breakdowns.
Advocates of IETS felt this view to be unduly negative, and pointed out that it was an "essential requirement" written into the specification, that the units should couple and detach in some short and specified time.
I wonder what has happened to this "essential requirement" ? I presume that Hitachi have found some wiggle room whereby the failure to couple reliably is now a customer problem and not a supplier problem.
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU▸ is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
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Timmer
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« Reply #1679 on: June 01, 2019, 16:09:27 » |
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I wonder what has happened to this "essential requirement" ? I presume that Hitachi have found some wiggle room whereby the failure to couple reliably is now a customer problem and not a supplier problem.
Well if it’s due to the state of the track being uneven in the station then yes. |
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