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PhilWakely
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« Reply #1845 on: March 06, 2022, 13:47:11 » |
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Great that they’ve all been reinstated bar one…very poor that JourneyCheck is once again being fed dubious gen.
Time and time again messages posted at silly o’clock in the morning end up being completely wrong later in the day.
What irks me more, though, is that Trainline will have picked up those messages and emailed pax affected to say that their train has been cancelled. Some folk will panic, make alternative arrangements and then find that their compensation claim will be refused because the train ran. |
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TaplowGreen
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« Reply #1846 on: March 06, 2022, 14:05:58 » |
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Great that they’ve all been reinstated bar one…very poor that JourneyCheck is once again being fed dubious gen.
Time and time again messages posted at silly o’clock in the morning end up being completely wrong later in the day.
What irks me more, though, is that Trainline will have picked up those messages and emailed pax affected to say that their train has been cancelled. Some folk will panic, make alternative arrangements and then find that their compensation claim will be refused because the train ran. I am sure that these systemic issues will be amongst those picked up and swiftly addressed by the incoming "Service Quality Regime".......  |
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grahame
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« Reply #1847 on: March 06, 2022, 14:35:50 » |
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Great that they’ve all been reinstated bar one…very poor that JourneyCheck is once again being fed dubious gen.
Time and time again messages posted at silly o’clock in the morning end up being completely wrong later in the day.
What irks me more, though, is that Trainline will have picked up those messages and emailed pax affected to say that their train has been cancelled. Some folk will panic, make alternative arrangements and then find that their compensation claim will be refused because the train ran. The cynical part of me asks if the information about cancellations could be more accurate if it was only published after the time the train should have run - getting it a higher accuracy score. You would (rightly) suggest that's a silly idea because the information would then be too late to inform the people who need to know - however, there's a parallel here with engineering posters telling you about past engineering works. I have seen a number of posters telling people about the planned engineering changes during me travels in the last few days. Posters at Trowbridge at 07:30 on 2nd March, at Bath Spa at 08:04 on 5th March and at Clifton Down at 09:41 on 5th March all told of engineering works for the four weeks up to and including 25th February. The only poster I saw for the current 4 week period was at (I think - I didn't log it at the time) at Bristol Temple Meads. |
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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Timmer
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« Reply #1848 on: March 06, 2022, 16:27:28 » |
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Great that they’ve all been reinstated bar one…very poor that JourneyCheck is once again being fed dubious gen.
Time and time again messages posted at silly o’clock in the morning end up being completely wrong later in the day.
Or no gen at all. 17.15 still showing as cancelled on RTT» and on the Plymouth departure board but not listed as not running between Plymouth and Exeter on Journeycheck. Also GWR▸ social media listed this service as now running. Good job the 17.45 IS running.  |
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stuving
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« Reply #1849 on: March 06, 2022, 16:55:42 » |
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RTT» now shows only the 17:15 as cancelled, with the other trains to Paddington all running. That's: 17:45, 18:15, 19:15, 19:48, 20:15.
JourneyCheck lists the 17:15 and 19:15 as both cancelled.
The CIS▸ on Tiger shows the same (and now covers past 20:15).
So Twitter is not keeping up. I wonder, do its users think it is definitive? If they do, GWR▸ should include it in their system that automatically updates all information sources together. Of course they've got one of those, haven't they?
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TaplowGreen
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« Reply #1850 on: March 06, 2022, 17:13:30 » |
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RTT» now shows only the 17:15 as cancelled, with the other trains to Paddington all running. That's: 17:45, 18:15, 19:15, 19:48, 20:15.
JourneyCheck lists the 17:15 and 19:15 as both cancelled.
The CIS▸ on Tiger shows the same (and now covers past 20:15).
So Twitter is not keeping up. I wonder, do its users think it is definitive? If they do, GWR▸ should include it in their system that automatically updates all information sources together. Of course they've got one of those, haven't they?
One of the issues this morning was that the GWR Twitter operator was insisting that they weren't aware of the problem and had to have the information on their website brought to their attention by customers. GWR Journeycheck now shows the 1715 and 1915 starting from Exeter. It's a farce. |
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Timmer
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« Reply #1851 on: March 06, 2022, 17:18:49 » |
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RTT» now shows only the 17:15 as cancelled, with the other trains to Paddington all running. That's: 17:45, 18:15, 19:15, 19:48, 20:15.
JourneyCheck lists the 17:15 and 19:15 as both cancelled.
The CIS▸ on Tiger shows the same (and now covers past 20:15).
So Twitter is not keeping up. I wonder, do its users think it is definitive? If they do, GWR▸ should include it in their system that automatically updates all information sources together. Of course they've got one of those, haven't they?
The 17.15 only just recently reappearing back on Journeycheck. It wasn’t there when I posted just before 4.30pm |
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grahame
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« Reply #1852 on: March 06, 2022, 18:03:13 » |
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GWR▸ Journeycheck now shows the 1715 and 1915 starting from Exeter. It's a farce
Can we have a volunteer to go down to Exeter St Davids and report back? |
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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PhilWakely
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« Reply #1853 on: March 06, 2022, 18:09:52 » |
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GWR▸ Journeycheck now shows the 1715 and 1915 starting from Exeter. It's a farce
Can we have a volunteer to go down to Exeter St Davids and report back? Not seen in person, but RTT» shows both 1A90 and 1A96 starting at Par rather Exeter. |
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stuving
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« Reply #1854 on: March 06, 2022, 18:16:42 » |
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GWR▸ Journeycheck now shows the 1715 and 1915 starting from Exeter. It's a farce
Can we have a volunteer to go down to Exeter St Davids and report back? Not seen in person, but RTT» shows both 1A90 and 1A96 starting at Par rather Exeter. Shouldn't that be "Par rather than Penzance"? Due to the weekend possession, and not affecting them as services from Exeter. |
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TaplowGreen
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« Reply #1855 on: March 06, 2022, 20:33:47 » |
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GWR▸ Journeycheck now shows the 1715 and 1915 starting from Exeter. It's a farce
Can we have a volunteer to go down to Exeter St Davids and report back? Where's Broadgage's Crystal ball when we need it? |
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IndustryInsider
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« Reply #1856 on: March 06, 2022, 22:37:28 » |
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GWR▸ Journeycheck now shows the 1715 and 1915 starting from Exeter. It's a farce.
And that is how it eventually panned out, so scheduled alternatives departed 31 mins later at 17:46 and 53 mins later at 20:07, the latter being the 19:48 which was 19 minutes late as the driver that was stepped up to work it brought in 2A98, the 19:42 arrival from St. Austell which was 21 minutes late arriving. It looks like they were originally the Penzance depot driver for the afternoon and did overtime to work the 19:48 from Plymouth to Exeter. |
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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TaplowGreen
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« Reply #1857 on: March 07, 2022, 05:28:00 » |
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GWR▸ Journeycheck now shows the 1715 and 1915 starting from Exeter. It's a farce.
And that is how it eventually panned out, so scheduled alternatives departed 31 mins later at 17:46 and 53 mins later at 20:07, the latter being the 19:48 which was 19 minutes late as the driver that was stepped up to work it brought in 2A98, the 19:42 arrival from St. Austell which was 21 minutes late arriving. It looks like they were originally the Penzance depot driver for the afternoon and did overtime to work the 19:48 from Plymouth to Exeter. Too early in the morning to fathom that one out!  I wonder how many people will be attracted back to the railway for their leisure travel after yesterday's shambolic performance? |
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Timmer
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« Reply #1858 on: March 07, 2022, 06:37:15 » |
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Problems again today. I can only think the shortage of crew is down to the engineering work going on in Cornwall between Truro and Penzance separating train crews.
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