National Customer Service Week - Ask the Director - questions via Facebook or Twitter please

[whole diary]

[ChrisB]

Good luck with those. That ad campaign is now superceded by the Famous 5 one just launched; and it would be commercial confidence that they won't answer it - maybe if you asked instead about public money through NR^» (Network Rail - home page) investment, you might - but they'll possibly refer you to NR....

There have been many reports on here about pax receiving consequential loss comp on a one-off basis when applied for. Commercial confidence will cover the rest. Good luck, I hope to be proved wrong and you get detailed answers

[TaplowGreen]

Good luck with those. That ad campaign is now superceded by the Famous 5 one just launched;

Two campaigns - both expensive, disingenuous and misleading............I guess that's what they pay ad agencies tens of thousands of £ for! 

[broadgage]

The purpose of advertising could be defined as being to "mislead actual or potential customers as to the excellence of the goods or services being offered, but without actually breaking the law"
In most cases, if products or services were as good as claimed, they would sell themselves without advertising.

[NickB]

Phew. 6 questions submitted. I felt my stress rate increasing just writing them.
£5 to charity for every one that gwr address. I think it's a safe bet... 😎

As predicted my money is safe.  Half a dozen limp questions answered by GWR^▸ (Great Western Railway) management it what quickly transpired to be a PR^▸ (Public Relations) exercise with no substance.

If you are reading this GWR you might wish to reflect on the irony of your hijacking of 'Customer Service Week' for aggrandising self-promotion rather than engaging with the simple  issues that so many of your passengers contacted you about in the hope of being heard - No.1 being your total lack of customer service.