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Author Topic: Service meltdown - advice is to use other means to travel  (Read 44204 times)
grahame
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« on: September 09, 2017, 06:37:21 »

Well - bang (in theory) goes my trip on the last Weymouth trip of the summer ...

Cancellations Melksham to Westbury at 09:06 and 11:02.  No indication of alternatives.

Phoned the number on the GWR (Great Western Railway) web site (0345 7000 125). Advise offered on option 1 "make you own way to Westbury. We have not been informed of any alternative transport" ... He did tell me I might like to call in again, go for option 4 then option 3 and ask on that combination about other alternatives.

* "Driver shortage".   Poor enough in the first place except on a very rare basis. 
* Why pull an entire line's service rather than thinning out elsewhere?
* Why not provide an alternative?
* Why advise make own way to Westbury?   Bus to Trowbridge then train is practical, to WSB» (Westbury - next trains) is not.
* Why not suggest 08:37, change at Chippenham and Bath, as that IS running and at same fare too.

Apart from the 08:37, first trains from Melksham today are 11:47 to Swindon and 13:02 to Westbury. 

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grahame
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« Reply #1 on: September 09, 2017, 07:05:15 »

Called the number advised ... "don't know what we're doing about replacement yet" ... advise to make own way to WSB» (Westbury - next trains) by taxi and GWR (Great Western Railway) will compensate, with other arrangements made if ongoing connection missed.   When I asked about using the 08:37 via Chippenham and Bath - "I will speak to control team" and having checked what ticket I intend to use (Melksham to Weymouth off peak day return via Yeovil) told me that will be OK.

Which drops me back from the "unit train" to the final Wizard ...

I am assured that TransWilts will be sorted by 13:00 - "just a problem finding a replacement driver this early in the morning" ...

Plan had been for a quiet day / leisure trip with the dogs ... won't be taking them on the much longer run routing, and don't trust driver being found for later shift. Will be interesting to see if there are many GWR staff on the Wizard, bearing in mind they can't find enough staff to drive the trains!
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Timmer
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« Reply #2 on: September 09, 2017, 07:15:34 »

Shortage of units, shortage of train crew, been that way on and off ever since Dft made the winner of the original GW» (Great Western - used as an abbreviation for the area / lines under the Great Western franchise, as opposed to FGW which includes "First", the company operating them too. For tickets - about) franchise back in 05/06 run the old Wessex franchise. Sure it wasn't perfect but it was a darn sight better than the **** service West rail users have had to put up with for 11 years with little/no investment for which Dft/First should both take responsibility for.

And what he have we got to look forward to? Thames valley hand me downs whilst other new 'regional' service franchises are getting new trains  Sad
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Timmer
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« Reply #3 on: September 09, 2017, 07:21:15 »

I hope you make it to Weymouth Graham. Weather in the morning looks nice but not too clever in the afternoon.
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grahame
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« Reply #4 on: September 09, 2017, 07:34:41 »

I hope you make it to Weymouth Graham. Weather in the morning looks nice but not too clever in the afternoon.

Thanks ... looks like fun on the way back too ...

Quote
18:28 Weymouth to Bristol Temple Meads due 21:13
Facilities on the 18:28 Weymouth to Bristol Temple Meads due 21:13.
Will be formed of 2 coaches instead of 3.
This is due to more trains than usual needing repairs at the same time.



Just arranged an earlier lift to Melksham Station and late pickup, let the dogs know about the change to our plans, and hoping for a fun day.  Be able to have my monthly alcoholic drink  Grin in Weymouth and hope I don't give any GWR (Great Western Railway) staff on the train on the way back too many negative thoughts about cancelling a whole morning's service!
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martyjon
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« Reply #5 on: September 09, 2017, 07:49:15 »

Service meltdown also seems to be affecting JOURNEYCHECK too.


Improvement Works.

Between Winchester and Filton Abbey Wood via Bristol Parkway !!!!


Hope today Cathedrals Express Huh destined for said cathedral city doesn't end up at Gloucester instead.
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grahame
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« Reply #6 on: September 09, 2017, 08:02:56 »

Hope today Cathedrals Express Huh destined for said cathedral city doesn't end up at Gloucester instead.

No problem - perfectly good cathedral in Gloucester  Grin
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« Reply #7 on: September 09, 2017, 09:05:52 »

Hope today Cathedrals Express Huh destined for said cathedral city doesn't end up at Gloucester instead.

No problem - perfectly good cathedral in Gloucester  Grin

Gloucester Rugby are away at Quins today so a visit would be a good idea, all the village idiots will be away for the day, I've already been out for a walk this morning and noticed several figures in cherry and white shirts pointing at planes and running away!  Cheesy
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grahame
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« Reply #8 on: September 09, 2017, 22:21:51 »

I hope you make it to Weymouth Graham. Weather in the morning looks nice but not too clever in the afternoon.

Fantastic day thank you; very tired indeed so will write up in the morning.   Most I've done for months.
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JayMac
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« Reply #9 on: September 10, 2017, 00:32:00 »

A pedant writes:

advice.

 Wink
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grahame
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« Reply #10 on: September 10, 2017, 06:32:58 »

A pedant writes:

advice.

 Wink

I have taken your advi*e and changed the thread's title.   Thank you for picking that up.
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grahame
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« Reply #11 on: September 10, 2017, 08:17:55 »

I hope you make it to Weymouth Graham. Weather in the morning looks nice but not too clever in the afternoon.

Fantastic day thank you; very tired indeed so will write up in the morning.   Most I've done for months.

OK ... with the first TransWilts southbound service not running until 13:02, and advise from National Rail and GWR (Great Western Railway) customer service to be make my own way to Westbury and claim,  I switched to the 08:37 northbound and double doglegged via Chippenham and Bath Spa - eventual arrival into Weymouth at 12:22. Journey planner said 12:09 (as you'll see above), but we had to wait for a northbound train at Maiden Newton, then for the pilotman to come across to us.   Rather than the Wizard, that was the unit train following it.

Full credit to station staff at Bath Spa (where I went out of the station to stretch my legs) and on the Weymouth train on leaving Bath with regard ticket checks; I had wondered about a challenge on routing - especially as Melksham to Weymouth day return is cheaper than Bath to Weymouth day return.

Reported elsewhere - 99 passengers on the 08:37 when it left Melksham for Swindon (45 having joined there) - hard to know how many had transferred their plans from the previous and subsequent trains that were both cancelled with no information about replacement.

Around 40 on the 12:09 (scheduled time) arrival into Weymouth - 4 car 2 x 150/2.  Don't have numbers for the 10:57 arrival there (which I could have been on if the 09:06 ex MKM» (Melksham (Station code) - next trains) had run) or the 11:45 (Wizard) - that was reported to me by someone who had been on it as "about 200".

Return journey ... on time ex Weymouth on the 17:28 "Weymouth Wizard", with around 128 passengers - part count before Castle Cary, rest of count after we had called there.  Far higher density in the front 2 coaches  Wink .   It was busier prior to Yeovil - more people off there than on.   Started to pick up local traffic at Trowbridge and Bradford-on-Avon where I left the train (would have taken me over 2 more hours to double back to Melksham as the final northbound TransWilts from Westbury had already left) - noting people's surprise at the train that had turned up - "nice train - what's this about".

Hard work for the train manager - short platforms all the way, some of the PA (Public Address (broadcast loudspeaker announcements) or Passenger Assist (railway staff providing physical assistance to passengers with mobility issues), depending on context) points not working.  About 6 minutes late into B-o-A ... left there on time as for some reason it's scheduled for a 9 minute stop.  My lift (Lisa) and I grabbed a bite then headed back into Melksham - for completeness I called at the station for the 21:34 I would have arrived on.

As reported elsewhere - 21:34 arrival from Swindon was 2 car / 1 in the dark, out of use; -27 + 2 -> 21(ish) ( 48/29 )

Melksham Station pitch black - really need the lights switching on for Saturday evening now that nights are drawing in. Personal view is that there's a significant risk of someone doing themselves serious damage by falling off the platform as the edge can't be seen ... would love to see the risk assessment; perhaps the train's headlights, the slow approach, and the fact that people clear the platform before the train leaves reduces the risk to an acceptable level?

« Last Edit: September 10, 2017, 08:25:45 by grahame » Logged

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« Reply #12 on: September 10, 2017, 08:49:19 »

Seen a nice group photo of 20+ people on a friend's Facebook posing with the powercar at Weymouth. several off duty staff in that photo.
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grahame
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« Reply #13 on: September 10, 2017, 09:10:34 »

Seen a nice group photo of 20+ people on a friend's Facebook posing with the powercar at Weymouth. several off duty staff in that photo.

I have similar photos.  I didn't add any here. I have mixed emotions when I see so many GWR (Great Western Railway) staff gathered in front of a train on the same day that the company has cancelled a whole morning's TransWilts service due to lack of staff. The staff who headed off to Weymouth are probably amongst the greatest advocates and supporters of a decent customer-serving service, and the last ones I want to put in front of my lens and suggest they should have been deployed that day to provide that service.
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TaplowGreen
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« Reply #14 on: September 10, 2017, 09:15:12 »

No meltdown on the Transwilts today Graham.................just the rest of the GWR (Great Western Railway) network!!!  Angry
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