Chaos tonight - why cant the TM do the ticket part of their job....

[whole diary]

[Mookiemoo]

Of course (and this bears nothing to my personal opinion of course !) one very easy way to stop this problem would be to axe First Class and have 2 carriages more of seats.

And I would just move to virgin or someone else

The only reason doing what I do is practicable is because I have a mobile office in the way of FC^‡(resolve)

If I couldnt use my laptop and papers I would not do it - full stop

I dont understand why british culture has such a problem with first class - it operates perfectly well on services elsewhere without the animosity it accrues

We dont/ british society dont.

We just have a problem with you ranting on about it over the slightest thing, and making it look like you see the people in SC as "scum".

Especially when it was in that situation because of someone who took there own life on the railway. Where the situation is no fault of the TOCS.

Excuse the bluntness, but i couldnt think of a nice way to put it :p

I dont see them as scum

I just think people who pay a premium should get a premium service

With the refurb and power socket in SC I seriously considered going SC - until I realised what would happen on the days it goes wrong - and then I reconsidered

British society does have a problem with people who pay for a premium service getting annoyed when they dont get it - believe me,.  It the same attitude that has the middle classes reviled )and I am not one- I am working class born and bred) because they use their opportunities to benefit them and their off spring - I dont see anything wrong with it - if you have it, use it

[Shazz]

well i use first class quite a lot i personally dont see what you're ranting and raving about when issues like this happen.

[Mookiemoo]

well i use first class quite a lot i personally dont see what you're ranting and raving about when issues like this happen.

Because I paid a premium and suffered because people who paid less got the same service I got for a good duration of the journey

Maybe I just think - pay more = better treatment

But that is why I normally go private and not NHS

[Chris from Nailsea]

May I step in, here, please?

I agree with Mookiemoo that paying for a first class ticket on a train perhaps entitles one to the expectation of a certain level of service - but could we please cool it slightly over the wider issues of 'class', here?

Thanks!

[miniman]

I just think people who pay a premium should get a premium service

Yeah and I think people who pay for a service full stop should get a service. I think it is rubbish that I can pay ^8.60 for a 25 minute journey and end up standing all the way through a 40 minute delayed journey on a train that is too small for its purpose but these things happen, get over it.

In a situation where someone has died and thousands of other people have been delayed by several hours, your posts read as though you are moaning that your personal space that you paid a premium for was encroached upon and that you had to get off your backside to go get your complimentary cup of hot brown instead of having it trolleyed direct to your seat. Also I don't think you'll find that the NRCC nor FGWs^▸ (First Great Western) own conditions say anywhere that ANY ticket will guarantee you enough space to operate a mobile office from the train. You choose to commute so far that you have to work on the train. Don't get angry when it doesn't work out for you from time to time.

[Lee]

Time to turn the heat down on this, I feel, and could I politely suggest that less swearing would be helpful, please.

Chris has already had to moderate this, and the team would rather not lock a valid and interesting topic.

Take a deep breath please, everybody.

[gaf71]

Am I the only one who resents paying for a service and seeing freeloaders get it for nothing - I know I'm not because some of you feel the same way about fair dodgers as I do here

Maybe next time there is severe disruption, people should be allowed to board without paying at all as, well, there is disruption you know

No you are not Mookiemoo and I'm sure when some of the traincrew who post on this site drop by they will agree also.

In a way i agree with mookiemoo on this. When I'm working a train that gets delayed through no fault of FGW^▸ (First Great Western)(it does happen occasionally!) you often get passengers get on and try to refuse to pay, quoting the fact that you are 20 mins late as a reason. I normally respond with the would you refuse to pay on a bus/airplane/taxi scenario if they were 20 mins late? Luckily, as only work on units, I don't have the FC^‡(resolve)/SC problem, though i always laugh when i'm asked where on a 150 the first class coach is! the normal reply is 'all of our services are first class sir/madam!'

[miniman]

Have toned down my language 

But the original post on this thread was always going to stir up some emotion, wasn't it?

[tramway]

I^m with Mookiemoo on this, it^s probably a bit unfortunate that a fatality was the cause in this instance, as pointed out the delay hadn^t been a cause of any overcrowding in standard, and I would have been equally as annoyed knowing that there were passengers taking advantage of FC^‡(resolve) when they hadn^t paid for it, with absolutley no reason to be there, and it makes no difference how nice they are.

If I^d paid for a trolley to come past and give me my tea then I would expect to see the trolley.

[miniman]

If I^d paid for a trolley to come past and give me my tea then I would expect to see the trolley.

Yes but last night I'd paid for a train to come past at 18:30 and I expected it to do so, but it didn't arrive until 19:00. Sometimes I expect a train to arrive and it doesn't arrive at all. Often I pay for a ticket and expect to get a seat but I don't. Whinging about the lack of a trolley service? Jeez. 

[tramway]

If I^d paid for a trolley to come past and give me my tea then I would expect to see the trolley.

Yes but last night I'd paid for a train to come past at 18:30 and I expected it to do so, but it didn't arrive until 19:00. Sometimes I expect a train to arrive and it doesn't arrive at all. Often I pay for a ticket and expect to get a seat but I don't. Whinging about the lack of a trolley service? Jeez. 

If this is a success then that may be all we have left TO complain about. 

http://www.firstgreatwestern.info/coffeeshop/index.php?topic=1862.0

(BTW^▸ (by the way) we didn't have a trolley on the 18.09 Filton/Portsmouth last night  )

[Lee]

(BTW^▸ (by the way) we didn't have a trolley on the 18.09 Filton/Portsmouth last night  )

I was waiting at Temple Meads for the delayed 1807 to Avoncliff. Your train was allowed to go in front of mine

We eventually left Bristol around 1830.....

[tramway]

We left a few at Filton who were waiting for that one, they thought ours was it when it arrived.

It's tight timings between the two services as we quite often have to wait for that one to clear Trowbridge as we've caught up with it by then.

[Mookiemoo]

If I^d paid for a trolley to come past and give me my tea then I would expect to see the trolley.

Yes but last night I'd paid for a train to come past at 18:30 and I expected it to do so, but it didn't arrive until 19:00. Sometimes I expect a train to arrive and it doesn't arrive at all. Often I pay for a ticket and expect to get a seat but I don't. Whinging about the lack of a trolley service? Jeez. 

You see - I do exactly the same

I pay for a train to leave on time - yesterday for example, the 0632 was canned.  I also pay for the train to run on time - it doesnt.

So even at a premium price - FC^‡(resolve) still have to put up with both of those issues same as every one else.  Then to have no trolley.......

[12hoursunday]

I can see what Mookimoo is getting at Doesn't like standard class tickets holders sitting in First Class seats without paying the premium too right Is a little like a Standard Class punter watching the hoodies from Slough etc boarding train without tickets ( and no intention of buying them) at all!

By the way a Standard class passenger shouldn't even be STANDING in First Class (including the vestibules) unless they are willing to upgrade their ticket!

The Train Manager should do as I did when I was a clippie turf em out and whip back that Evening Standard when he does so too, because the paper is a perk for the premium paying passenger not all and sundry!!;D