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grahame
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« Reply #135 on: December 21, 2017, 14:26:56 » |
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You generally won't get a taxi replacement unless the wait is to be in excess of an hour...
So in the case of Severn Beach, no taxi if the 07:16 or 17:54 is cancelled, but you may be in "luck" if the 06:00, 07:51, 09:56, 11:54, 13:56, 15:54, 18:45, 21:29 or 22:54 get cancelled. Of course, real luck is having yout train running  It makes sense not to provide a taxi is the delay is short, as by the time taxis get there and take you to the next serviced station, you may as well have waited for the train. However, it looks like it was the 11:54 cancelled today - obvious option would have been to "taxi" to Avonmouth / more efficient option if passengers were for Bristol might have been to shuttle them to Pilning and have a Cardiff - Bristol service stop to pick them up. |
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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ChrisB
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« Reply #136 on: December 21, 2017, 14:46:26 » |
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They use a contractor to supply taxis, rather than simply placing a call with the most local firm, so they might well a) take a while to reach you (if they can locate a rural station if that's where you are, and b) take you to a nearest railhead with a service that would reach you destination before the taxi would.
It also wouldn't take a cycle, so you'll definitely wait for the next train, however long that would be (or cycle & reclaim your fare)
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TonyK
Global Moderator
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Posts: 6594
The artist formerly known as Four Track, Now!
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« Reply #137 on: December 21, 2017, 18:40:53 » |
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They use a contractor to supply taxis, rather than simply placing a call with the most local firm, so they might well a) take a while to reach you (if they can locate a rural station if that's where you are, and b) take you to a nearest railhead with a service that would reach you destination before the taxi would.
It also wouldn't take a cycle, so you'll definitely wait for the next train, however long that would be (or cycle & reclaim your fare)
All well and good if you are stranded at Ealing Broadway or Newport or somewhere similar, but not when Severn Beach is involved. If you don't know it, you turn right at the Middle of Nowhere, and carry on for 5 miles. The trains are only around every two hours, there are two buses per day, and there isn't a local taxi firm. Pilning station isn't far away, but frequencies of services are measured in days, not hours. As for cycling the 13 miles and getting your fare refunded, the fare is only £2.00, or £3.00 return, which would probably go down worse than not offering it in the first place. Plus you can't buy a ticket at the station, so the most anyone would get is £1.50 for half a return. GWR▸ must find a solution quickly, even if it means suspending the use of Turbos past Avonmouth until the gremlins are fixed. Otherwise, all the work done to get passengers on the train instead of driving will be wasted. |
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Now, please!
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TonyK
Global Moderator
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Posts: 6594
The artist formerly known as Four Track, Now!
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« Reply #138 on: December 21, 2017, 19:22:44 » |
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Had you been at Temple Meads at 1516, you would have seen history repeat itself, this time because of "an issue with the train crew", and again at 1713. Hopefully, Cllr Mhairi Trelfall was planning on making her way back to Severn Beach on one of those trains.
At least the 1803 from BRI» actually got through, to provide some eventual relief in the form of the 1845 from SVB. Not a good day on the line!
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« Last Edit: December 21, 2017, 19:31:44 by Four Track, Now! »
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Now, please!
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johnneyw
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« Reply #139 on: January 26, 2018, 10:35:18 » |
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The problems with the service still seem to be recurring. Yesterday's 1603 from Temple Meads left 15 mins late and turned back at Clifton Down. I only use the service on a weekly rather than daily basis but if my experiences over the last 6 months are a fair reflection of that of the daily users then it's still not very jolly with the Turbos. Even worse for Severn Beach customers for whom it's been turning into some sort of Brigadoon Express!
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Western Pathfinder
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« Reply #140 on: January 26, 2018, 15:17:12 » |
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And the whole line is to be shut over all of Easter!.
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Oberon
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« Reply #141 on: January 26, 2018, 21:43:27 » |
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Why - are they modernising it?
Giggle..
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phile
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« Reply #142 on: January 27, 2018, 21:50:22 » |
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Overall the service has improved immensely since the early days and it's teething troubles with the Turbos.
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TaplowGreen
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« Reply #143 on: January 27, 2018, 21:58:12 » |
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Overall the service has improved immensely since the early days and it's teething troubles with the Turbos.
Problems with the (brand new) 387s on LTV▸ are still being attributed to "teething troubles" after nearly 18 months, so with 25 year old Turbos I wouldn't hold your breath. |
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Tim
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« Reply #145 on: January 30, 2018, 10:18:15 » |
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Overall the service has improved immensely since the early days and it's teething troubles with the Turbos.
It is not teething troubles that are the problem. It is GWR▸ 's seeming inability to solve those teething problems. |
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phile
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« Reply #146 on: January 30, 2018, 10:38:34 » |
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Western Pathfinder
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« Reply #147 on: January 30, 2018, 11:25:06 » |
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which was started after I made the above 😉 |
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phile
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« Reply #148 on: January 30, 2018, 15:36:23 » |
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which was started after I made the above 😉 Apologies. I usually check the times threads were started in cases like this. |
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Red Squirrel
Administrator
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There are some who call me... Tim
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« Reply #149 on: January 30, 2018, 16:29:49 » |
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...which was started after I made the above 😉
No names, no pack drill...  |
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