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Great Western Coffee Shop > All across the Great Western territory > Across the West > GWR Ticket Machines no longer accepting American Express ?
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Author Topic: GWR Ticket Machines no longer accepting American Express ?  (Read 11413 times)
lbraine
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« on: February 20, 2017, 10:29:18 »
I'm hoping one of the knowledgeable members on this forum can shed some insight an issue.

For about the last 2 months every attempt I have made - at my local station, or RDG▸ (Rail Delivery Group, or Reading station, depending on context) or PAD» (Paddington (London) - next trains), to  purchase a ticket from a self-service ticket machine using an American Express (company card) has resulted in the card being rejected.

I have contacted American Express and they don't even see the transaction attempt - its like the machines are automatically blocking American Express cards.
Ticket offices are OK - its just the self service machines.

Does anyone know why ?
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ChrisB
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« Reply #1 on: February 20, 2017, 10:33:46 »
TVM▸ (Ticket Vending Machine) error....software fix required.

It's been discussed on another thread, I think. TOCs▸ (Train Operating Company) are aware.
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Fourbee
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« Reply #2 on: February 20, 2017, 11:06:16 »
It also affected SWT▸ (South West Trains), but if you believe their twitter feed they fixed their machines on 5 Feb. I've not tried one of theirs since then to confirm though.

GWRs▸ (Great Western Railway) were still broken on 17 Feb when I tried. The card reader says NOT ACCEPTED then eventually goes back to the payment screen.
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Fourbee
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« Reply #3 on: February 20, 2017, 11:12:27 »
A cynic of course might allege it was a punishment relating to this:
https://www.theguardian.com/business/2017/jan/17/southern-rail-credit-card-refund-season-ticket-amex
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Tim
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« Reply #4 on: February 20, 2017, 12:53:58 »
today at Bath Spa I went to collect some prebooked tickets paid for online with my Amex.  Inserted payment card when asked and it was not being read.  So I used another card (an unconnected MasterCard) , put in the number and the tickets printed OK
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broadgage
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« Reply #5 on: February 20, 2017, 19:36:12 »
Quote from: Fourbee on February 20, 2017, 11:12:27
A cynic of course might allege it was a punishment relating to this:
https://www.theguardian.com/business/2017/jan/17/southern-rail-credit-card-refund-season-ticket-amex

Possible IMHO▸ ('in my humble opinion')
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU▸ (Diesel Multiple Unit) is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
grahame
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« Reply #6 on: February 20, 2017, 20:11:38 »
Quote from: ChrisB on February 20, 2017, 10:33:46
TVM▸ (Ticket Vending Machine) error....software fix required  [snip] TOCs▸ (Train Operating Company) are aware.

This has been going on for a while.  The fact that the TOCs are aware is pretty useless to the customers who aren't, or can't use their cards - indeed the fact that the TOCs know about it makes the delay in fixing it all the more reprehensible.
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ChrisB
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« Reply #7 on: February 20, 2017, 20:47:55 »
I understand that Amex needs to correct something on their side.

But I can see that this may be a cover for something like the Guardian article suggests above
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Fourbee
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« Reply #8 on: February 22, 2017, 15:06:53 »
Quote from: Fourbee on February 20, 2017, 11:06:16
It also affected SWT▸ (South West Trains), but if you believe their twitter feed they fixed their machines on 5 Feb. I've not tried one of theirs since then to confirm though.

Yep, S&B SWT machine working today with Amex. I don't think their newer kiosk/video ones were affected.
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Fourbee
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« Reply #9 on: February 22, 2017, 15:08:52 »
Another thing I intend to check on a GWR▸ (Great Western Railway) machine (as well as this issue) is whether Super Off Peak fares are displayed. I know they were overcharging for a while, so I'd be interested to know if that was sorted.
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devon_metro
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« Reply #10 on: February 22, 2017, 20:46:56 »
I've had this issue. Assumed a dodgy ticket machine and just went to the ticket office. If there was no ticket office presumably I am fine to board the train ticketless, since I have a valid payment method but the retailer is not accepting this through no fault of my own...?
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ChrisB
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« Reply #11 on: February 22, 2017, 20:56:25 »
Unless they postca notification that nachines do not accept AMEX cards at all, rather than having a fault. Companies are legallybentitled to choose which cards are accepted.

Many used not to accept Amex only a few years ago...
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JayMac
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« Reply #12 on: February 22, 2017, 22:40:44 »
Quote from: ChrisB on February 22, 2017, 20:56:25
Unless they postca notification that nachines do not accept AMEX cards at all, rather than having a fault. Companies are legallybentitled to choose which cards are accepted.

Take more water with it Chris!  Grin
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chrisr_75
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« Reply #13 on: February 23, 2017, 01:00:38 »
Quote from: bignosemac on February 22, 2017, 22:40:44
Quote from: ChrisB on February 22, 2017, 20:56:25
Unless they postca notification that nachines do not accept AMEX cards at all, rather than having a fault. Companies are legallybentitled to choose which cards are accepted.

Take more water with it Chris!  Grin

Phone or tablet keypad I suspect, I am very familiar with that involuntary style of typing and it annoys the hell of out me!! And I don't have fat stubby fingers so can't even blame that  Grin
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ChrisB
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« Reply #14 on: February 23, 2017, 09:32:11 »
I do......blame the iphone keyboard!
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