How long is too long to wait for a reply?

[whole diary]

[TaplowGreen]

Much appreciated. 

Who would like to take some bets on time taken to respond?

I waited almost 3 months end to end to get a response, I emailed Hopwood directly after approx 2 months, one of his entourage replied a week later, and I got a final reply roughly 3 weeks after that - the excuse at that time was that they had just moved contact centres which was the reason for the delay, however that's several months ago now so hopefully you'll get something more acceptable in say...........3 weeks?

You may also get a gesture by way of an apology for the poor customer service as well, but be careful about revealing it on the forum if you do, some people may take offence!   

[SirBroccoli]

I've written to my MP^▸ (Member of Parliament) about the current status of GWR^▸ (Great Western Railway)'s customer services after a 4 month wait for four claims to be processed.

He's now had to chase Mark Hopwood for a reply...

[NickB]

So I received my reply from Mark Hopwoods office today (just shy of 4 weeks, so pretty good).

The reply was apologetic, but non-committal. I still don't know when the next meet-the-manager session is, as these sessions are still being arranged.

Is there still an obligation to hold 25 of these per annum under the revised (current) franchise agreeement?

[ChrisB]

That'll be easy, even starting later this month