Indeed, it feels wrong to me that you complained about a service you weren't on, took up significant amount of management's time responding to it, and have benefited in the process, albeit that you did not overtly seek compensation.
A rather churlish attitude, and one which misses the rather obvious elephant in the room that had I received a reply from
GWR▸ within a reasonable timeframe (to what was a pretty straightforward enquiry) rather than having to wait the thick end of three months, there would have been no need for any "management time" to be spent on dealing with it.
If no pressure is applied on issues such as this (whether by passengers on this service, those who like myself have friends who use it, or indeed frequent travellers to the Westcountry such as myself), it gives GWR a perfect excuse to do nothing about it - if enough people apply pressure in the most effective area, it's likely to move the issue up the agenda - that's generally how the World spins.
You are correct however that I was not seeking compensation (overtly or otherwise to clarify your implication), and similarly to Industry Insider I hope that all those who did travel on the train received it in a timely manner, and without having to jump through the hoops I experienced merely getting an answer to a question.
Anyway, enjoy your Sunday.......I've got a couple of journeys to plan!
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