GWR Delay Repay

JayMac

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Re: GWR Delay Repay

« Reply #30 on: October 13, 2016, 20:00:07 »

Quote from: TaplowGreen on October 13, 2016, 17:43:52

What would also be good would be GWR^▸ automatically refunding people for tickets purchased through their website - for example in respect of an advance ticket for a particular train which is then cancelled/delayed, rather than customers having to go through the rigmarole of claiming for it.

Automatic Delay Repay is offered by Virgin Trains (West Coast) for Advance Purchase ticket holders who purchased from them online.

Smartcard users on c2c receive automatic compensation for delays too. Their scheme kicks in after just 2 minutes delay! 3p per minute for 2-29 minutes, then standard Delay Repay rates from 30 or more minutes. Credited to your Smartcard account for use against future ticket purchases, or converted to cheque (£5 minimum) on request.


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grahame

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Re: GWR Delay Repay

« Reply #31 on: October 13, 2016, 21:41:38 »

Quote from: bignosemac on October 13, 2016, 19:44:14

Listen out for this forum's very own bobm on BBC^» Radio Wiltshire tomorrow morning between 0800-0815. Discussing 'Delay Repay 15'.

I'm told he's super-sub for grahame who is unavailable.

More like bobm knows the subject much better than grahame Grin


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JayMac

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Re: GWR Delay Repay

« Reply #32 on: October 13, 2016, 23:20:40 »

Quote from: grahame on October 13, 2016, 21:41:38

Quote from: bignosemac on October 13, 2016, 19:44:14

Listen out for this forum's very own bobm on BBC^» Radio Wiltshire tomorrow morning between 0800-0815. Discussing 'Delay Repay 15'.

I'm told he's super-sub for grahame who is unavailable.

More like bobm knows the subject much better than grahame Grin

I agree, bobm the best man for the job.

I'd love the platform, but it would be car crash radio. Tongue


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"Moral indignation is a technique used to endow the idiot with dignity."

Chris from Nailsea

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Justice for Cerys Piper and Theo Griffiths please!

Re: GWR Delay Repay

« Reply #33 on: October 14, 2016, 00:14:07 »

Personally, I don't think bobm should be allowed anywhere near a radio microphone, (nor the sandwiches, for that matter), but it's fortunately not my decision. Tongue


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grahame

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Re: GWR Delay Repay

« Reply #34 on: October 14, 2016, 20:33:10 »

Excellent, Bob ... came across superb and very well put and said. 100 miles a day ... wow


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bobm

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Re: GWR Delay Repay

« Reply #35 on: October 14, 2016, 20:41:41 »

Quote from: grahame on October 14, 2016, 20:33:10

100 miles a day ... wow

But then a Swindon to London commuter does 150 miles a day...

A word of thanks to bignosemac who confirmed some of my research.


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JayMac

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Re: GWR Delay Repay

« Reply #36 on: October 14, 2016, 23:19:13 »

Quote from: bobm on October 14, 2016, 20:41:41

A word of thanks to bignosemac who confirmed some of my research.

Happy to assist.

Anyone wishing to listen to bobm's BBC^» Radio Wiltshire appearance can do so at the following link:

http://www.bbc.co.uk/programmes/p048c1yx

Available until 13th November 2016. Forward to the 01:38:40 mark. Just after 8am on the original broadcast.

bobm's responses and observations were spot on. I particularly like the light hearted final comment. Grin

You can tell he's comfortable in a radio studio.

My cheque in the post bobm? Wink


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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."

Chris from Nailsea

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Justice for Cerys Piper and Theo Griffiths please!

Re: GWR Delay Repay

« Reply #37 on: October 14, 2016, 23:29:58 »

Yes (despite my previous very 'tongue in cheek' comment), I too was very impressed with bobm's professionalism in front of a BBC^» radio studio microphone. Thanks for explaining these changes so clearly, for the benefit of the listening public, Bob. Wink


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