GWR Delay Repay

[whole diary]

[JayMac]

What would also be good would be GWR^▸ (Great Western Railway) automatically refunding people for tickets purchased through their website - for example in respect of an advance ticket for a particular train which is then cancelled/delayed, rather than customers having to go through the rigmarole of claiming for it.

Automatic Delay Repay is offered by Virgin Trains (West Coast) for Advance Purchase ticket holders who purchased from them online.

Smartcard users on c2c receive automatic compensation for delays too. Their scheme kicks in after just 2 minutes delay! 3p per minute for 2-29 minutes,  then standard Delay Repay rates from 30 or more minutes. Credited to your Smartcard account for use against future ticket purchases, or converted to cheque (£5 minimum) on request.

[grahame]

Listen out for this forum's very own bobm on BBC^» (British Broadcasting Corporation - home page) Radio Wiltshire tomorrow morning between 0800-0815. Discussing 'Delay Repay 15'.

I'm told he's super-sub for grahame who is unavailable.

More like bobm knows the subject much better than grahame 

[JayMac]

Listen out for this forum's very own bobm on BBC^» (British Broadcasting Corporation - home page) Radio Wiltshire tomorrow morning between 0800-0815. Discussing 'Delay Repay 15'.

I'm told he's super-sub for grahame who is unavailable.

More like bobm knows the subject much better than grahame 

I agree,  bobm the best man for the job.

I'd love the platform,  but it would be car crash radio. 

[Chris from Nailsea]

Personally, I don't think bobm should be allowed anywhere near a radio microphone, (nor the sandwiches, for that matter), but it's fortunately not my decision. 

[grahame]

Excellent, Bob ... came across superb and very well put and said.   100 miles a day ... wow

[bobm]

100 miles a day ... wow

But then a Swindon to London commuter does 150 miles a day...

A word of thanks to bignosemac who confirmed some of my research.

[JayMac]

A word of thanks to bignosemac who confirmed some of my research.

Happy to assist.

Anyone wishing to listen to bobm's BBC^» (British Broadcasting Corporation - home page) Radio Wiltshire appearance can do so at the following link:

http://www.bbc.co.uk/programmes/p048c1yx

Available until 13th November 2016. Forward to the 01:38:40 mark. Just after 8am on the original broadcast.

bobm's responses and observations were spot on. I particularly like the light hearted final comment.

You can tell he's comfortable in a radio studio.

My cheque in the post bobm?   

[Chris from Nailsea]

Yes (despite my previous very 'tongue in cheek' comment), I too was very impressed with bobm's professionalism in front of a BBC^» (British Broadcasting Corporation - home page) radio studio microphone.  Thanks for explaining these changes so clearly, for the benefit of the listening public, Bob.