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Chris from Nailsea
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« Reply #15 on: August 26, 2016, 22:10:01 » |
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Many thanks for posting that update here, Ollie.  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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Ollie
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« Reply #16 on: September 07, 2016, 23:37:19 » |
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A new email address is available for bulk reservations for season ticket holders. Please use GWRreservations@GWR.com |
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johoare
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« Reply #17 on: September 08, 2016, 10:00:45 » |
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Thanks for that Ollie  |
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Sixty3Closure
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« Reply #18 on: November 01, 2016, 17:19:47 » |
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Not been having much success using that email address. Is there still a backlog?
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Ollie
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« Reply #19 on: November 01, 2016, 21:25:15 » |
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Unfortunately so, I'm off work this week so not in a position to check where it's up to at the moment.
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NickB
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« Reply #20 on: November 02, 2016, 07:09:44 » |
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Seems to be a problem with seat reservations not actually making it to the trains as well. 3 out of 5 of the past mornings have been the good old bunfight.
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JAD801
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« Reply #21 on: November 25, 2016, 15:50:07 » |
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Hi Ollie, is there still a backlog? My reservations run out today and I've had no response to any emails to extend my booking.
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Ollie
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« Reply #22 on: November 25, 2016, 18:30:44 » |
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Unfortunately so, if you private message me the email address you sent from, I'll check where it is in the queue.
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TaplowGreen
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« Reply #23 on: November 25, 2016, 20:33:02 » |
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I've been waiting a month for a response to a simple enquiry so I wouldn't hold your breath.
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LiskeardRich
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« Reply #24 on: November 25, 2016, 20:45:27 » |
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Hopefully they are a bit quicker than they were in the summer. I sent an email in May, by the time they replied at the end of August I'd forgotten why I'd emailed them, and they didn't include the original message to help me out I would advise against holding your breath though whilst you wait. |
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All posts are my own personal believes, opinions and understandings!
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JayMac
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« Reply #25 on: November 25, 2016, 21:04:57 » |
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That 'five working days' aim in the Passenger Charter is not worth the paper it's written on. In my experience it has rarely, if ever, been met.
On the one occasion an issue I raised by phone was dealt with to my satisfaction there and then the same day, I was subsequently threatened with prosecution and told the person dealing with my complaint had been wholly wrong resolving the issue. The follow ups over subsequent months, right up to director level, continued to err, both legally and morally. Eventually the original goodwill gesture was reinstated, after I threatened escalation to Transport Focus and the press. That, however, was with no acknowledgement that GWR▸ were ever in the wrong.
I never received the reinstated goodwill gesture though. I gave up. GWR's woeful, shoddy, inept Customer Services are just not worth bothering with anymore. It doesn't surprise me to learn that one of their better, if not best, employees is leaving to take up a different role with the company - about as far away from Customer Service as one can get.
And no, this wasn't another Paddington gateline issue. Those continue to happen despite the two years worth of promises and platitudes from Customer Services, Paddington's Station Manager, the Customer Services Senior Manager and Mark Hopwood himself. Mr Hopwood even made promises to my MP▸ that weren't met, when I involved her in the matter.
In short, when dealing with GWR Customer Services, don't hold your breath.
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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NickB
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« Reply #26 on: November 25, 2016, 21:15:07 » |
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With the end of the year coming up when a large number of annual season tickets will expire (including my own) I was wondering how this will work. Can I book seats through to February now, even though my ticket isn't valid for the whole duration, or do reservations require a live ticket for the whole length??
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NickB
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« Reply #27 on: November 25, 2016, 21:22:05 » |
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Given the remarks above I had already marked 'crap response times' as topic No.47 to discuss at meet the manager at Paddington next Thursday - Which, incidentally, is still not mentioned in the GWR▸ website (which only covers dates in July). Ironically this was the topic of my most recent memo to GWR customer services. Last month.
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ChrisB
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« Reply #28 on: November 25, 2016, 21:29:08 » |
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With the end of the year coming up when a large number of annual season tickets will expire (including my own) I was wondering how this will work. Can I book seats through to February now, even though my ticket isn't valid for the whole duration, or do reservations require a live ticket for the whole length?? I suspect the latter, simply because you might change your mind about buying. If a lot started doing that....hmm. But I'm sure Ollie will know for sure. |
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Chris from Nailsea
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« Reply #29 on: November 27, 2016, 19:18:45 » |
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Hi Ollie, is there still a backlog? My reservations run out today and I've had no response to any emails to extend my booking.
Unfortunately so, if you private message me the email address you sent from, I'll check where it is in the queue.
Firstly, may I offer you a warm welcome to the Coffee Shop forum, JAD801.  Secondly, thank you to Ollie for replying here. However, I am rather concerned at the implication that our new member JAD801 apparently had to resort to contacting Great Western Railway via this forum, as the GWR▸ 'official channels' seem to be so bunged up?  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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