Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 Travel & transport from BBC stories as at 10:15 20 Apr 2025
 
- Oldest serving US astronaut returns to Earth on 70th birthday
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 10/05/25 - BRTA Westbury
10/05/25 - Model Railsay Show, Calne
13/05/25 - Melksham TUG / AGM
14/05/25 - West Wiltshire RUG

On this day
20th Apr (1789)
Opening of Sapperton Canal Tunnel
Train RunningCancelled
08:58 Bristol Parkway to Swansea
09:35 Swindon to Cheltenham Spa
09:55 Bristol Parkway to London Paddington
10:05 Bristol Temple Meads to Cardiff Central
10:36 Paignton to London Paddington
10:49 Cheltenham Spa to London Paddington
12:30 Swindon to Cheltenham Spa
13:30 London Paddington to Bristol Temple Meads
14:00 Cheltenham Spa to Swindon
15:09 Liskeard to Looe
15:29 Swindon to Cheltenham Spa
15:40 Plymouth to Penzance
15:41 Looe to Liskeard
17:00 Cheltenham Spa to London Paddington
17:09 Weston-Super-Mare to Severn Beach
17:16 Bristol Temple Meads to Severn Beach
17:30 London Paddington to Bristol Temple Meads
17:37 London Paddington to Swansea
17:48 Bristol Temple Meads to Weymouth
18:00 Cardiff Central to Taunton
18:01 Severn Beach to Bristol Temple Meads
18:15 Penzance to Plymouth
18:35 Severn Beach to Bristol Temple Meads
19:43 Swindon to Westbury
20:00 Bristol Temple Meads to London Paddington
20:09 Portsmouth Harbour to Cardiff Central
20:11 Weymouth to Bristol Temple Meads
20:17 Taunton to Bristol Temple Meads
21:39 Bristol Temple Meads to Gloucester
22:45 London Paddington to Bristol Parkway
23:12 Bristol Temple Meads to Weston-Super-Mare
23:49 Weston-Super-Mare to Bristol Temple Meads
Short Run
07:59 Exeter St Davids to Cardiff Central
08:01 Weymouth to Cardiff Central
08:15 Penzance to London Paddington
08:47 Penzance to Cardiff Central
09:07 Swindon to London Paddington
09:09 Portsmouth Harbour to Cardiff Central
09:22 Bristol Temple Meads to Portsmouth Harbour
09:46 Exeter St Davids to Cardiff Central
10:00 Cardiff Central to Taunton
10:25 Cardiff Central to Portsmouth Harbour
10:55 Cardiff Central to Penzance
10:57 Paignton to Exmouth
11:41 Swindon to Weymouth
11:50 Penzance to Cardiff Central
11:57 Cardiff Central to Exeter St Davids
12:26 Exmouth to Paignton
13:16 Taunton to Cardiff Central
13:25 Cardiff Central to Portsmouth Harbour
14:09 Portsmouth Harbour to Cardiff Central
15:00 Cardiff Central to Penzance
15:35 Severn Beach to Weston-Super-Mare
16:18 Penzance to London Paddington
16:25 Cardiff Central to Portsmouth Harbour
18:00 London Paddington to Penzance
18:11 Castle Cary to Swindon
19:39 Bristol Temple Meads to Worcester Shrub Hill
20:30 London Paddington to Weston-Super-Mare
20:30 Cardiff Central to Portsmouth Harbour
21:57 Worcester Shrub Hill to Bristol Temple Meads
etc
•
PollsThere are no open or recent polls
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
April 20, 2025, 10:22:36 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[109] Fortuitous connections ... and an App which fails to offer the...
[85] RNLI station celebrates 10 years of saving lives - Portishead,...
[79] FOSS and FOSW validity - some quirks
[78] St Erth station - facilities, footbridge, improvements, incide...
[59] Fifteen years of the Transwilts CRP
[52] Wiltshire Day Rover - new multi-operator bus ticket
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Refund on purchased but unused ticket.
Pages: [1]
« previous next »
  Print  
Author Topic: Refund on purchased but unused ticket.  (Read 4786 times)
grahame
Administrator
Hero Member
*****
Posts: 43855



View Profile WWW Email
« on: June 15, 2016, 07:20:57 »
Scenario ... Prior to joining a train at an unmanned GWR▸ (Great Western Railway) station with a ticket machine, I purchased my ticket correctly.  But while awaiting the train, I received an email cancelling the appointment I was to travel to and I returned home.  The ticket had a 5 day outward / month return validity and I retained it, expecting to travel later in the week, but will not now be doing so.  I'm not a great one for refunds, but ... can I?

Clearly I can't return it to where it was bought.   I'll be at another GWR station with an open (I hope) ticket office tomorrow - can they organise a refund. Yeah, I know - not there problem I didn't travel, and do I feel morally justified in reclaiming - the ethic issue, even if the rules allow it.
Logged
Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
Ollie
Data Manager
Hero Member
******
Posts: 2312


View Profile
« Reply #1 on: June 15, 2016, 07:58:00 »
No issue getting refund but is subject to £10 admin fee. You have 28 days to apply for it.
Logged
grahame
Administrator
Hero Member
*****
Posts: 43855



View Profile WWW Email
« Reply #2 on: June 15, 2016, 08:30:00 »
Quote from: Ollie on June 15, 2016, 07:58:00
No issue getting refund but is subject to £10 admin fee. You have 28 days to apply for it.

No, I accept the admin fee - very fare / "my silly fault" ... for buying the ticket then finding I wasn't headed ...
Logged
Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
ChrisB
Transport Scholar
Hero Member
******
Posts: 13323


View Profile Email
« Reply #3 on: June 15, 2016, 09:01:29 »
I suspect you have to apply by post....but Ollie ought to be able to answer your other Q
Logged
Ollie
Data Manager
Hero Member
******
Posts: 2312


View Profile
« Reply #4 on: June 15, 2016, 09:31:21 »
Any ticket office should be able to accept the refund. Some refunds may have to go via accounts if it's a station that's not able to process refunds themselves, but this wouldn't stop them from being able to accept the refund to get it processed.
Logged
BerkshireBugsy
Hero Member
*****
Posts: 1640


Berkshire Bugsy Jr


View Profile
« Reply #5 on: June 16, 2016, 18:14:13 »
Quote from: Ollie on June 15, 2016, 09:31:21
Any ticket office should be able to accept the refund. Some refunds may have to go via accounts if it's a station that's not able to process refunds themselves, but this wouldn't stop them from being able to accept the refund to get it processed.

I seem to remember being in a similar - but not identical - situation in that I had bought a day return from Thatcham to Paddington (no travel card). I made the inbound journey but just as I got to the concourse Paddington for my return journey I got an email asking me to go somewhere not covered by GWR▸ (Great Western Railway). So as I was at the station - with my wits about me for once - I took the ticket into the  Paddington ticket office where they filled in the form and sent it away to be processed and (I think) about 8 days later I got the unused portion of the ticket - 10% refunded.-
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 13323


View Profile Email
« Reply #6 on: June 16, 2016, 18:25:13 »
£10, not 10%, deducted, I would hope?!
Logged
BerkshireBugsy
Hero Member
*****
Posts: 1640


Berkshire Bugsy Jr


View Profile
« Reply #7 on: June 16, 2016, 18:27:12 »
Quote from: ChrisB on June 16, 2016, 18:25:13
£10, not 10%, deducted, I would hope?!

Yes, not that clear...what I meant was...

about 8 days later I got the (unused portion of the ticket - 10%) refunded.

If you get my meaning!
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of page • Jump to Forum Home Page