Increased staff presence?

JayMac

Data Manager
Hero Member

Posts: 19245

Re: Increased staff presence?

« Reply #15 on: May 26, 2016, 23:18:17 »

I'm in total agreement Rich.

The only serious issues I've faced with GWR^▸ are exclusively in the east, or in dealing with staff based in the east.

I'm fully aware that the negative experiences I've faced and posted about online are not a fair reflection of the attitudes of the vast majority of GWR front line staff. I should perhaps post more about the positive interactions I have, day in, day out. I enjoy chatting with GWR front line staff, learning about their jobs, understanding the difficulties they face.


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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
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LiskeardRich

Transport Scholar
Hero Member

Posts: 3490

Re: Increased staff presence?

« Reply #16 on: July 04, 2016, 17:04:13 »

Seen another bit of excellent customer service from an RPI^▸ this afternoon on 1A94 (1559 Penzance to Paddington)
A couple sat opposite me presented an email booking confirmation but failed to collect tickets. The RPI called through to a station ahead and arranged for their tickets to be delivered to the train. Excellent above and beyond expectation to witness. The couple in the row behind me also passed comment amongst themselves what great service from the RPI.

Also heard another bloke try and get out of showing his ticket by telling the RPI they'd met before. Probably not the best thing to say to a RPI! Roll Eyes


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grahame

Administrator
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Posts: 43075

Re: Increased staff presence?

« Reply #17 on: July 04, 2016, 17:28:26 »

Quote from: richwarwicker on July 04, 2016, 17:04:13

Spot on. Those of us who are regular users of the trains forget just how complicated and new things can be for those who don't use trains very often.


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eightf48544

Transport Scholar
Hero Member

Posts: 4574

Re: Increased staff presence?

« Reply #18 on: July 09, 2016, 09:14:10 »

A lot of RPI^▸ and BTP^▸ at Castle Cary Friday lunch time. Seemed to be young people getting off with rucksacks. What was going on?

Guard on Weymouth Bristol told everyone there were RPI at CC.


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ChrisB

Transport Scholar
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Posts: 13031

Re: Increased staff presence?

« Reply #19 on: July 09, 2016, 09:58:49 »

Larmer Tree Festival?


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