I see now that you can purchase Airport Flyer tickets, singles or returns from the Metrobust I-Point ticket machines but you are now unable to purchase the West of England Zone day ticket (previously the Bristol Outer Zone day ticket which you could buy) from the same apparatus, you can buy a West of England monthly ticket at a cost of £80 though. I only want a West of England day ticket so do I say to the Metrobust driver the I-point is not working, it won't sell me the ticket I want ?
Further to the above revelation I have made further enquiries and I have recieved the e-mail reply from Metrobus/TravelWest ;-
Dear Mr. XXXXXX
Thank you for your email. I have spoken to First today who have confirmed that unfortunately you are not able to purchase the West of England day tickets on the iPoints. This is a decision by First Bus. However, you can purchase these tickets online on the Travelwest website and can ‘collect’ them at the iPoints. To do this you just need to put your card in the side reader of the iPoint any time from 2 hours’ after topping up and the tickets will automatically download.
I do apologise for the inconvenience this causes and if you require any further information, please do not hesitate to contact me on (tel. no. hidden) or email me directly on (e-mail hidden). Our office hours are 9am-5pm Monday to Friday If you contact us outside of these hours then we will endeavour to contact you as soon as possible upon our return.
Kind Regards,
XXXXXX
XXXXXX XXXXXXXl
Customer Support
end of e-mail.
So much for the
buy before you board concept of Metrobust if at the first fares review following MetroBusts birth a ticket type previously available on the I-point ticket machines, the Bristol Outer Zone Day Ticket, is now not available as its reincarnation as the West Of England Day Ticket.
Annoying part of this is that when you press the I-point screen for information it displays the map in which the Bristol Outer Zone Ticket was valid and is I would say is 90% of the area which is covered by the expanded West Of England Zone.
Time for an e-mail to the Bristol Post to hammer once again First Bus ?
Is it within the remit of the Traffic Commissioners to investigate this anomony as its a discrimination against customers who wish to buy a day ticket from I-points which covers a wider area than that covered by the Bristol Zone Day ticket.
Last week I could turn up at the Lyde Green
P&R▸ and buy the Bristol Outer Zone ticket and load it onto my TravelWest card and ride the M3 to the City Centre, cross the City Centre and catch the Nailsea bus all on the one transaction. Now its 2 unless I go out of my way and pre-purchase one and have it loaded on my travelwest card in advance at the bus station or I can buy one at an extra cost of £1 on the Y1 service into Bristol but its the principle of being informed in First Buses 'Fares Are Changing' Booklet that the West Of England day ticket is available from I-points when actuality proves otherwise.
https://www.firstgroup.com/uploads/node_images/Fares%20Guide%2011%20Nov%202018_0.pdf