GWR Performance Figures

[whole diary]

[nickswift99]

Thank you for producing these graphs. Really interesting.

It's now been 2 1/2 years since LTV^▸ (London [and] Thames Valley) monthly performance hit its target. Is this the longest period for a suburban commuting service?

Even if improvements continue, it's clearly going to be a further significant period before the target will be hit.

[IndustryInsider]

Thanks, Nick.  With nearly three years of data now, you can really pick out the trends over time, downwards mostly!  I should have started it back in 2007 when it went wrong badly last time!

I've corrected the attachments on the previous post which had two graphs the same, and no graph showing Plymouth/Cornwall and South Wales to South Coast services.

[IndustryInsider]

Latest punctuality graphs attached.

Another uninspriring month, seeing most Moving Annual Averages (MAA^▸ (Moving Annual Average)'s) fall - though as mentioned last time, they will probably start to stabilise now as it was around a year ago when the figures first started to plummet.  Next charter discount trigger in danger is Devon & Cornwall Reliability which is at 98.6%, just 0.1% above the 5% trigger level.

A couple of further interesting stats buried in the published performance data not covered by the attached graphs:

1) For the period up to 15th September, the North Downs was the worst performing route on GWR^▸ (Great Western Railway) with just 17.76% of trains arriving at or before the published time.  Next worst was West of England at 22.12%.
2) The percentage of services shortformed for the same period is listed as 17.85% for HSS^▸ (High Speed Services), 7.63% for LTV^▸ (London [and] Thames Valley), and 13.92% for the West.

That's all until next month!

[grahame]

Latest punctuality graphs attached.

Another uninspriring month, seeing most Moving Annual Averages (MAA^▸ (Moving Annual Average)'s) fall - though as mentioned last time, they will probably start to stabilise now as it was around a year ago when the figures first started to plummet. 

Many, many thanks for keeping those graphs up to date and (in advance) for continuing to do so into the future - THANK YOU.

Picking up on stabilisation.  Forum posts numbers seem to correlate with service problems ... and from January to August the year we saw a significant growth.   September levelled out 2017 to 2018 (1487, 2499 and 2346 posts in 2016, 2017 and 2018) and October - 2111 posts last year, just 1740 the year before - looks like it's headed for a similar number to 2017.

I will be happy to see us struggle to make 2,000 - even with some of the plans we have for the forum. For that struggle would mean that the train service being provided was generally regarded as being fit for purpose.

Edit to correct typo - which autocorrect had corrected in the wrong way!!

[IndustryInsider]

Yes, it's interesting, but perhaps not entirely unexpected, to see more posts when more things are going wrong.  Other factors, such as an influx of new/cascaded trains, will also boost the number of posts above where they would be if the status quo remained.

[TaplowGreen]

Absolutely shocking performance on virtually all levels

[IndustryInsider]

Yes indeed.  The only figure amongst the published stats that might be considered 'good', alongside the always impressive Plymouth/Cornwall punctuality, is the HSS^▸ (High Speed Services) Reliability (which I don't show in my data) which at 99% was quite comfortably the best of the year so far.  Still 0.2% below GWR^▸ (Great Western Railway)'s own target though.

[SandTEngineer]

I've posted before about the dismal performance figures of GWR^▸ (Great Western Railway).  Here is the data for Plymouth to Paddington journeys over the past 30 days....


TOC^▸ (Train Operating Company) Scheduled Times               % Arrivals       Actual Arrival
        d PLY^» (Plymouth - next trains)   a PAD^» (Paddington (London) - next trains)   Dur           On Time       Average
GW^▸ (Great Western)   04:51   08:37   3h 46m   0%                   08:53 16L
GW   04:51   08:58   4h 7m   0%                   09:06 8½L
GW   05:29   09:23   3h 54m   14%                   09:37 14½L
GW   05:29   09:25   3h 56m   100%           09:25 RT
GW   05:29   10:14   4h 45m   0%                   10:21 7L
GW   05:53   09:00   3h 7m   0%                   09:28 28L
GW   05:53   10:01   4h 8m   0%                   10:05 4L
GW   06:53   10:02   3h 9m   0%                   10:30 28L
GW   06:53   10:39   3h 46m   75%                   10:39 RT
GW   07:45   11:21   3h 36m   0%                   11:48 27½L
GW   07:45   11:42   3h 57m   50%                   11:43 1L
GW   08:51   12:21   3h 30m   6%                   12:44 23L
GW   08:51   13:03   4h 12m   75%                   13:03 ½L
GW   09:49   13:15   3h 26m   6%                   13:28 13L
GW   09:49   13:37   3h 48m   0%                   13:57 20½L
GW   11:00   14:01   3h 1m   25%                   14:12 11½L
GW   11:00   14:45   3h 45m   50%                   14:46 1L
GW   12:01   15:21   3h 20m   6%                   15:38 17L
GW   12:01   15:43   3h 42m   0%                   15:47 4½L
GW   12:55   16:21   3h 26m   40%                   16:28 7½L
GW   12:55   16:40   3h 45m   25%                   16:45 5L
GW   13:56   17:15   3h 19m   18%                   17:26 11L
GW   13:56   17:19   3h 23m   40%                   17:26 7L
GW   13:56   17:44   3h 48m   67%                   17:45 1½L
GW   13:56   17:46   3h 50m   0%                   17:48 2L
GW   15:00   18:16   3h 16m   0%                   18:34 18L
GW   15:00   18:18   3h 18m   0%                   18:25 7L
GW   15:00   18:55   3h 55m   0%                   19:09 14½L
GW   16:00   19:20   3h 20m   13%                   19:33 13L
GW   16:00   19:45   3h 45m   0%                   19:56 11½L
GW   16:57   20:37   3h 40m   0%                   20:57 20L
GW   16:57   20:50   3h 53m   0%                   20:53 3½L
GW   18:03   21:22   3h 19m   0%                   21:59 37L
GW   18:03   21:46   3h 43m   0%                   23:02 76L
GW   19:44   23:39   3h 55m   67%                   00:44 65L
GW   19:44   23:41   3h 57m   0%                   23:46 5L
GW   19:44   23:42   3h 58m   33%                   00:09 27½L
GW   23:54   *05:03   5h 9m   0%                   05:17 14L
GW   23:54   *05:04   5h 10m   50%                   05:09 5½L
GW   23:54   *05:06   5h 12m   100%           05:06 RT
GW   23:54   *05:07   5h 13m   50%                   05:22 15½L

Data courtesy of Real Time Trains

[IndustryInsider]

Another month of figures to chart.   

And another pretty bog standard set of figures recorded.   

Main news is that the Plymouth/Cornwall 'reliability' score was only 97.7% which was enough for the Moving Annual Average (MAA^▸ (Moving Annual Average)) to drop 0.1% down to the season ticket discount trigger of 98.5, so anyone renewing their season tickets should get 5% off.  That means 9 out of the 12 performance metrics are at or below the discount trigger, with only those in the Devon group currently not offering some kind of discount.  Even there 'punctuality' has been dropping like a stone so might well be triggering in a few months!

Elsewhere, a mixed picture.  HSS^▸ (High Speed Services) saw its punctuality MAA drop below 80%, a whole 10% lower than what was being recorded two and a half years ago.  On the flip side, Bristol punctuality recorded the best figure for nine months, continuing a general upward trend over the last few months.  It will be interesting to see if the F4T enhancements have any tangible effect on those figures over the coming months.

Usual charts are attached:

[IndustryInsider]

A little delayed (oh, the irony!), but here are the figures covering up to 8th December, the last of the three 'leaf fall' affected periods.

Nothing to write home about, but at least one of the charter sectors managed to drag itself out of the 5% discount trigger, though it had only been triggering since the previous period anyway.  That is the Plymouth/Cornwall sector.  A very mixed bag elsewhere - LTV^▸ (London [and] Thames Valley) recorded the worst punctuality since I started recording the stats at the end of 2015 with just 65.7%, dragging the MAA^▸ (Moving Annual Average) down to 73.9%, over 11% lower than it was two years ago.  HSS^▸ (High Speed Services) had the best month reliability wise in at least a year at 99.2%.

Graphs attached...

[eightf48544]

Not sure if this is the right place, but does it mean that people are getting a 5 % discount on renewal of a season tickets.

[ray951]

Not sure if this is the right place, but does it mean that people are getting a 5 % discount on renewal of a season tickets.

For all services except Devon, Plymouth and Cornwall the current discount is 10%; 5% for Punctuality and 5% for reliability as both measures are below trigger.
Although annual season tickets on former Wessex Train (Bristol and South Wales/South Coast) services can get 16% discount.
More details can be found here https://www.gwr.com/help-and-support/refunds-and-compensation/season-ticket-compensation and https://www.gwr.com/about-us/performance

[eightf48544]

Thanks Ray does that mean that people with continuous season tickets are actually paying less year on year?

I remember a period at the end of Thanes Trains  and the changeover First ? taking over when for several years I paid lees each year for my annual season ticket around 2% rise and 5% discount.

Never seems to get mentioned in reporting.

[IndustryInsider]

A most welcome, and surprising, big boost to the figures for the last period covering up to 5th January!

Virtually all sectors saw much improved performance.  HSS^▸ (High Speed Services) Punctuality was the best recorded since September 2017, LTV^▸ (London [and] Thames Valley) Punctuality was the best since October 2017 and 15% higher than the last period.  Bristol's Punctuality was the best since May 2017, which was matched by South Wales to South Coast.

Reliability was also improved upon with HSS recording an exceptional 99.7%.  I haven't been logging reliability for as long, but that's comfortably the best over the previous year.  LTV's 99.3% was also the best and enough to lift the Reliability figure out of the charter discount trigger level, so only 5% renewal discounts will now apply.

The only 'bad' stat across the whole board was South Wales to South Coast's Reliability score of 95.4%, the third worst of the year.  Even the 'shortform' stats were encouraging with HSS at 6.33%, half the typical figure over the last twelve months.

This is a real boost, however I am fully aware it is only one months figures after a year of terrible ones, possibly distorted slightly with the Christmas and New Year alterations, but if these figures can be repeated then we will be largely back to where we were before the general crash and burn experienced from mid-2017 to late-2017 onwards.

[IndustryInsider]

Too see how bad it got over the last year punctuality wise especially, a fifth graph showing the end of year Punctuality MAA^▸ (Moving Annual Average) average over the past four years is attached, showing how all sectors, except Plymouth/Cornwall collapsed over the last twelve months.