GWR Performance Figures

[whole diary]

[bobm]

Not so much hijacking - more "amplifying".   

[YouKnowNothing]

New set of annual figures have been released today by TOC^▸ (Train Operating Company).

In the category for delay there is a significant increase in delays attributes to 'operations. What does this include? It can't include the train crew shortage as surely this is covered by train crew

[YouKnowNothing]

Here is the link for those interested  - http://orr.gov.uk/__data/assets/pdf_file/0020/28190/great-western-railway-factsheet-1718.pdf

[IndustryInsider]

So, a 50% increase in self-inflicted delays.  Caused by the multitude of reasons we've been discussing and getting frustrated about over the last year or so.

[YouKnowNothing]

Interesting that the number of complaints being answered within the 20 day time period has gone up. Is that GWR^▸ (Great Western Railway) accepting the fact that the service has gone up in smoke?

Also does anyone have a narrative for what each category of delay entails? Would love to know what falls in to operations?

[ChrisB]

Simply got the staffing numbers right at last, I reckon.

The number of appeals to Transport Focus appear to have dropped at last too.

[IndustryInsider]

Here's the latest official stats from GWR^▸ (Great Western Railway) as they continue to plod along slowly getting worse in terms of punctuality and cancellations with all MAA^▸ (Moving Annual Average) categories falling across the whole franchise with the exception of Devon reliability which stayed the same.

Of special note was the appalling 74.4% punctuality recorded on the South Wales/South Coast charter group, which caused the MAA to drop by a whole percent and is 20% below what were excellent figures being typically achieved a couple of years ago.  Bristol punctuality was also very poor at just 67% again well below the results in the 90% mark regularly being achieved just over a year ago.

In terms of charter discounts, Plymouth/Cornwall reliability, which has dropped 0.5% since the turn of the year in terms of the MAA, only needs to drop a further 0.2% to trigger 5% season ticket renewals.

Usual graphs attached...

[SandTEngineer]

Thanks for your update again, II.  I have liked your post above not because of its content, but to thank you for continuing to post the figures here for all to see.  Otherwise, appalling service from GWR^▸ (Great Western Railway) (again), and it looks as if its still heading downhill as we speak....

[Visoflex]

But the gravy train still runs to time..

[devonexpress]

To be honest with you is it GWR^▸ (Great Western Railway) that's getting worse or is it the direct result of the idiotic IEP^▸ (Intercity Express Program / Project.) program managed by the government? GWR are having to rush training to ensure these expensive trains get used asap and lots of rolling stock leaving when it is really needed because of the screw up in the electrification, meaning not enough stock to cover defects with trains?

Not sayings its not GWR's fault, but a lot is out of their hands. I personally think if more 9 car iet's had been ordered and only a few 5 cars had been ordered instead a lot of the problems wouldn't be happening.

[bobm]

I suspect the drop in reliability on the Portsmouth/Cardiff group has a lot to do with the IET^▸ (Intercity Express Train) programme.  Westbury depot has 52 drivers who have all needed training on the newly cascaded turbos.  The basic training has been completed but some still need to go through training on coupling units.  Other depots have had similar issues.

There has also been an issue with certain turbos not allowed through the Severn Tunnel (sometimes at short notice) which has meant part cancellations if no other stock can be found.  If one of the internal doors between the carriages is faulty it is not allowed through the tunnel.   GWR^▸ (Great Western Railway) tried to get a derogation but were denied.  When the units ran in the Thames Valley it wasn't so much of a problem and getting parts to repair them has proved difficult.

[broadgage]

To be honest with you is it GWR^▸ (Great Western Railway) that's getting worse or is it the direct result of the idiotic IEP^▸ (Intercity Express Program / Project.) program managed by the government? GWR are having to rush training to ensure these expensive trains get used asap and lots of rolling stock leaving when it is really needed because of the screw up in the electrification, meaning not enough stock to cover defects with trains?

Not sayings its not GWR's fault, but a lot is out of their hands. I personally think if more 9 car iet's had been ordered and only a few 5 cars had been ordered instead a lot of the problems wouldn't be happening.

I largely agree.
However I do not mind blaming GWR at least to an extent. They kept advertising the wonderful new trains and implying that THEY  were funding these improvements. So now it has gone wrong, they should take SOME of the blame.

And yes the new trains should have been mainly full length with a minority of short units.

[devonexpress]

I largely agree.
However I do not mind blaming GWR^▸ (Great Western Railway) at least to an extent. They kept advertising the wonderful new trains and implying that THEY  were funding these improvements. So now it has gone wrong, they should take SOME of the blame.

Technically the did, they've been paying the government for the franchise since 1996, that money is probably enough to go at least 50/50 with the government, if not paying for all these improvements in full maybe more. Although the famous five campaign is horrible, bring back the Great Westerner's campaign is all i can say, I know Prince Charles was a fan of it.

[IndustryInsider]

Here are the latest graphs.  Two months for the price of one as I was a bit slow adding the stats from two months ago.

Encouraging signs?  The figures from three periods ago perhaps saw a bottoming out of performance and reliability as both subsequent periods generally saw improving figures - much improved in some cases at around 10% better.  Before we start to cheer too loudly though, these figures are still generally below where they were this time last year, so, as you can see, the Moving Annual Average continued its downward trend in all metrics over those two periods.  Real problems began in the November period last year, so I would expect the MAA^▸ (Moving Annual Average)'s to drop further next time around, but then stabilise and hopefully start to rise again.

[CMRail]

A very well needed and noticed HSS^▸ (High Speed Services) change.