GWR Performance Figures

[whole diary]

[IndustryInsider]

I wouldn't want to hazard a guess which ticket type brings in more income..but I do know that if your journey is disrupted you can get compensation for your ticket. It has to be really really really bad for season tickets holders to obtain that benefit (and you'll be lucky to actually be able to claim it for a void day!)

If it's really, really bad you'll get up to 10% off when you renew.  I prefer the fairness of the delay repay set-up (especially the new 15 minute threshold) which I'm sure will come when the next franchise ids awarded, but the current charter discounts are better than nothing.   I certainly don't have either option for my bus commute, or access to any kind of performance data.

[Sixty3Closure]

Which, strangely, is where you'd expect to find this information along with maybe others

Strangely it isn't where I'd expect to find it. I'd expect to find it on the front page after the thousands of people and possibly tens of thousands of people it affected or at the very least under 'season ticket compensation' directly. And as t0m points out there's nothing about how to actually claim it and none of the mythical emails and posters promised.

[Jason]

If it's really, really bad you'll get up to 10% off when you renew.  I prefer the fairness of the delay repay set-up

As do I, I've discussed elsewhere my perceived unfairness of the discount on renewal where it is not applied if it applies to the less part of your route.
I had zero discount on 9th July and the calendar year to then had not felt especially rosy.

[t0m]

My Didcot - Paddington season ticket covers zones 1-6 and I travel to SE London including routes covered by Southern. In 2016, each time I was delayed due to a Southern strike - they compensated the day of travel for the entire season ticket. I also qualified for their rebate of 1/12th of my season ticket cost.

Despite that only being 16 minutes of my journey I've had an unbelievable level of compensation from Southern (I actually think it is too generous..) and not a penny from GWR^▸ (Great Western Railway) for the whole of 2016.

[ChrisB]

aaah, is your ticket priced by Southern? that'll be why

[Surrey 455]

My Didcot - Paddington season ticket covers zones 1-6 and I travel to SE London including routes covered by Southern. In 2016, each time I was delayed due to a Southern strike - they compensated the day of travel for the entire season ticket. I also qualified for their rebate of 1/12th of my season ticket cost.

Despite that only being 16 minutes of my journey I've had an unbelievable level of compensation from Southern (I actually think it is too generous..) and not a penny from GWR^▸ (Great Western Railway) for the whole of 2016.

aaah, is your ticket priced by Southern? that'll be why

I'm guessing its a Didcot to London all zones travelcard purchased from a Southern Station. I can't see how else Southern would pay up. Aren't you only able to claim from the company you bought the ticket from?

[initiation]

So I see the latest figures are only just above the trigger for bristol. Do you only get the discount if the actual 12 month average result is below the trigger at the exact time of renewal?

Say it drops below for the next 6 months but rises just enough before my renewal date in April to get over the trigger, I get nothing?

[IndustryInsider]

I think so, yes.

[ChrisB]

Correct, coz, on average over the full length of your ticket, they weren't below target.

[t0m]

aaah, is your ticket priced by Southern? that'll be why

I'm guessing its a Didcot to London all zones travelcard purchased from a Southern Station. I can't see how else Southern would pay up. Aren't you only able to claim from the company you bought the ticket from?

It was purchased from the Trainline - i.e. not from any one TOC^▸ (Train Operating Company) or station, and no Southern station is named on it. Does that make a difference?

[ChrisB]

So it's just a season from 'a GWR^▸ (Great Western Railway) station' to Zones 1-6?

ie a Travelcard season?

[t0m]

So it's just a season from 'a GWR^▸ (Great Western Railway) station' to Zones 1-6?

ie a Travelcard season?

Yes

[ChrisB]

I wouldn't shout about getting Southern compensation then as I don't think you're actually entitled to it.

[t0m]

I wouldn't shout about getting Southern compensation then as I don't think you're actually entitled to it.

They have copies of my season ticket and have paid out consistently with no question. Seems reasonable to me, given my journey involves their services. Is there any formal documentation that explains the arrangements if a season ticket covers multiple operators?

[JayMac]

I wouldn't shout about getting Southern compensation then as I don't think you're actually entitled to it.

Why not? The Season covers Zones 1-6. Southern provide services in those zones. So, if it's their services that cause delays to journeys, it is they that are responsible for paying compensation.