GWR Performance Figures

[whole diary]

[Sixty3Closure]

The latest stats are out.. and not too exciting for GWR^▸ (Great Western Railway). And that's even having declared 2 void days on 5 and 6 July. They took their time announcing those.. suspect it took a while to work out which would be cheapest for them (void days vs. taking an even greater hit on performance stats).

Anybody seen any of the much promised posters / e-mails / letters explaining the compensation to season ticket holders?!

("We will put posters up at our stations, and get in touch with you by email or post.")

I've been making a point of looking for them and on their website and nothing. I don't want extra days as it takes me into Christmas holidays so hopefully there's no time limit on cash refunds. The only mention I've seen was buried in a twitter conversation with an unhappy customer.

[IndustryInsider]

Latest graph attached.  As expected, another bruising month, but perhaps not as bruising as some might have thought.  The void days no doubt helping that situation.  Nevertheless, LTV^▸ (London [and] Thames Valley) punctuality at 80.1% was enough to drop the MAA^▸ (Moving Annual Average) by 0.5% to 82.7%, getting on for 10% below the target and 6.3% below the season ticket discount trigger.  Given the number of cancellations recently highlighted by Taplow Green (amongst others) I thought I'd quote the 'Reliability' stats as well which were at 98.4% for LTV sector giving a current MAA of 98.8 with the discount trigger at 98.0%.  A drop of 0.8% doesn't sound like a lot but given the the high percentages involved things will need to get consistently worse than last months figure for there to be the prospect of 10% off of your season ticket.  I'll keep an eye on the MAA.

Turning to HSS^▸ (High Speed Services) and a punctality recording of 85.8% led to a slight drop in the MAA to 88.6%.  Reliability of HSS stood at 98.6% which gave a MAA of 99.2% which is 1% above the discount trigger, so still quite a long way to go there.  Less impressive is the All-Day Right Time figures for HSS which were at just 35.78%.  Watch out for a graph for that soon! 

Finally, it was a very poor period for the Bristol sector which only managed 78.6% punctuality and 97.1% reliability.  Presumably connected with the poor performance of Turbo's since their introduction on the Severn Beach line?  That means that sector is only 0.6% for punctuality and 0.5% above reliability for the MAA trigger for season ticket discounts.  Again, I'll keep an eye on that one.

Usual graph attached...

[t0m]

The latest stats are out.. and not too exciting for GWR^▸ (Great Western Railway). And that's even having declared 2 void days on 5 and 6 July. They took their time announcing those.. suspect it took a while to work out which would be cheapest for them (void days vs. taking an even greater hit on performance stats).

Anybody seen any of the much promised posters / e-mails / letters explaining the compensation to season ticket holders?!

("We will put posters up at our stations, and get in touch with you by email or post.")

I've been making a point of looking for them and on their website and nothing. I don't want extra days as it takes me into Christmas holidays so hopefully there's no time limit on cash refunds. The only mention I've seen was buried in a twitter conversation with an unhappy customer.

Me too - and have seen nothing. GWR and their lack of commitment to season ticket holders is a disgrace. At best it is incompetent, at worst they use that incompetence to actively avoid paying the compensation that they owe.

[TaplowGreen]

The latest stats are out.. and not too exciting for GWR^▸ (Great Western Railway). And that's even having declared 2 void days on 5 and 6 July. They took their time announcing those.. suspect it took a while to work out which would be cheapest for them (void days vs. taking an even greater hit on performance stats).

Anybody seen any of the much promised posters / e-mails / letters explaining the compensation to season ticket holders?!

("We will put posters up at our stations, and get in touch with you by email or post.")

I've been making a point of looking for them and on their website and nothing. I don't want extra days as it takes me into Christmas holidays so hopefully there's no time limit on cash refunds. The only mention I've seen was buried in a twitter conversation with an unhappy customer.

Me too - and have seen nothing. GWR and their lack of commitment to season ticket holders is a disgrace. At best it is incompetent, at worst they use that incompetence to actively avoid paying the compensation that they owe.

GWR treat their customers with indifference at best, but more commonly contempt, irrespective of the type of ticket involved but your point about season ticket holders who (especially in the LTV^▸ (London [and] Thames Valley) region) no doubt provide the vast majority of ticket income and deserve a bit of loyalty and recognition in return is well made.

[ellendune]

GWR^▸ (Great Western Railway) treat their customers with indifference at best, but more commonly contempt, irrespective of the type of ticket involved but your point about season ticket holders who (especially in the LTV^▸ (London [and] Thames Valley) region) no doubt provide the vast majority of ticket income and deserve a bit of loyalty and recognition in return is well made.

I am not sure what proportion of GWR's income comes from each class of fare.  I sure we will never know as it will be classed as commercially sensitive! 

Those of us who make long distance journeys to London several time a month at eye-wateringly high anytime fares per journey (rates per mile much higher than for LTV) along with plenty of others who do the same (the train is full before Reading and yet we are after the time that would get most people to regular work on time) will feel that we are the ones contributing the most. 

[IndustryInsider]

The latest stats are out.. and not too exciting for GWR^▸ (Great Western Railway). And that's even having declared 2 void days on 5 and 6 July. They took their time announcing those.. suspect it took a while to work out which would be cheapest for them (void days vs. taking an even greater hit on performance stats).

Anybody seen any of the much promised posters / e-mails / letters explaining the compensation to season ticket holders?!

("We will put posters up at our stations, and get in touch with you by email or post.")

I've been making a point of looking for them and on their website and nothing. I don't want extra days as it takes me into Christmas holidays so hopefully there's no time limit on cash refunds. The only mention I've seen was buried in a twitter conversation with an unhappy customer.

Me too - and have seen nothing. GWR and their lack of commitment to season ticket holders is a disgrace. At best it is incompetent, at worst they use that incompetence to actively avoid paying the compensation that they owe.

The performance page of the website lists the void day's declared.

[ChrisB]

Which, strangely, is where you'd expect to find this information.

[Sixty3Closure]

I'm not sure if you're being ironic or not but there's no performance page on the top level menus of the GWR^▸ (Great Western Railway) website.

There is buried a couple of levels down a page on season tickets compensation and no mention of it there. Nor is there any mention on the FrontPage.

https://www.gwr.com/help-and-support/refunds-and-compensation/season-ticket-compensation

Edit: found it a couple more levels down in a dropdown. Hardly going out of their way are they?

[stuving]

I'm not sure if you're being ironic or not but there's no performance page on the top level menus of the GWR^▸ (Great Western Railway) website.

There is buried a couple of levels down a page on season tickets compensation and no mention of it there. Nor is there any mention on the FrontPage.

https://www.gwr.com/help-and-support/refunds-and-compensation/season-ticket-compensation

Edit: found it a couple more levels down in a dropdown. Hardly going out of their way are they?

Look at the bottom of the home page, under "Useful Links".

[ChrisB]

Which, strangely, is where you'd expect to find this information along with maybe others

[IndustryInsider]

It could certainly be more visible.  Worth bookmarking that page though as it contains a lot of useful information.

[stuving]

It could certainly be more visible.  Worth bookmarking that page though as it contains a lot of useful information.

I fear that's a general trend - dumbing down sites by removing links on the pretext of suiting small screens, or if you're lucky keeping them but in distant exile downpage.

[t0m]

Which, strangely, is where you'd expect to find this information.

Indeed..although it's not the information I am looking for. The info I want is the mythical information that explains how season ticket holders claim their mythical void day compensation. I know they owe me it, but nowhere does it explain the process. They are apparently supposed to advertise the compensation arrangements. In 3 years of holding a season ticket they have never written to me, never e-mailed me, and I've never seen a poster at a station.

If you can find this info on gwr.com then please let me know! And even better, if you see a poster, then please let me know! I suspect they don't exist..

[t0m]

Those of us who make long distance journeys to London several time a month at eye-wateringly high anytime fares per journey (rates per mile much higher than for LTV^▸ (London [and] Thames Valley)) along with plenty of others who do the same (the train is full before Reading and yet we are after the time that would get most people to regular work on time) will feel that we are the ones contributing the most. 

I wouldn't want to hazard a guess which ticket type brings in more income..but I do know that if your journey is disrupted you can get compensation for your ticket. It has to be really really really bad for season tickets holders to obtain that benefit (and you'll be lucky to actually be able to claim it for a void day!)

[ChrisB]

You can't claim it fir a void day. What you can do us seek refund for the void day or extend your renewal by one (or more) void days declared during the validity of the current ticket.