GWR Performance Figures

[whole diary]

[TaplowGreen]

I think the "dive bombing" was probably more to do with infrastructure being unable to cope with pigeons rather than heat.

[IndustryInsider]

Or perhaps it was the pigeon that was dive-bombing?

[Sixty3Closure]

I think I've asked this in the past (or maybe it was about trains not stopping) but how do the stats reflect/cope with short formations? For several days my usual 7/8 coach 125 was replaced with 2 carriage turbo. It may have been on time each day but I have no idea as it was impossible to board.

[ChrisB]

I don't it counts....missing stops/short running counts as a part-cancellation, but if the train runs as service, it can be any stock without penalty, I understand

[JayMac]

Unlike the majority of franchise agreements, GWRs^▸ (Great Western Railway) direct award apparently has no provision for short formation benchmarks for performance to be assessed against.

They can therefore substitute with impunity. Most other TOCs^▸ (Train Operating Company) performance figures will be negatively impacted by short formations.

Maybe another passenger unfriendly concession FGW^▸ (First Great Western)/GWR got from the DfT^» (Department for Transport - about) for the direct award.

Reminds me. Delay Repay introduction is now 9 months overdue.

[grahame]

I travelled on the 15:50 from Taunton to Hayle yesterday evening, leaving Taunton after 4 p.m. and arriving at Hayle at a couple of minuted before half past seven.  The train was running a little late due to problems with a level crossing "earlier in the journey" which became "much earlier in the journey" in the announcements once we were in Cornwall. The train was crowded when I joined - though I did manage to sit with a colleague travelling as far as Exeter by grabbing seats no-one else had dared take as they were reserved from Exeter to Penzance; it thinned out after Exeter and was looking very thin indeed as it pulled out of Hayle.

The tardiness of the train made for connection problems. Passngers alighing at Liskeard were instructed to speak with station staff once the train had left as the Looe connection could not be held, and passenger for Newquay were advised to stay on to St Austell for Taxis - later amended to Truro "because there are so many" - I gather it was going to be 5 or 6 taxis.  Passengers for Roche still to change at St Austell (Train Manager had done an excellent jon going throough). Connection to Falmouth was being maintained; St Ives too, I understand.  Never the less, extra costs to GWR^▸ (Great Western Railway) mush have been significant.

Train arrived in Penzance at 19:42 versus a schedule of 19:33, which (as I understand it) means it's declared as "on time" for official performance stats.

[ChrisB]

I think they have 10mins leeway on HST^▸ (High Speed Train) timetable delivery, like most long-distance TOCs^▸ (Train Operating Company)

[IndustryInsider]

I don't it counts....missing stops/short running counts as a part-cancellation, but if the train runs as service, it can be any stock without penalty, I understand

Unlike the majority of franchise agreements, GWRs^▸ (Great Western Railway) direct award apparently has no provision for short formation benchmarks for performance to be assessed against.

They can therefore substitute with impunity. Most other TOCs^▸ (Train Operating Company) performance figures will be negatively impacted by short formations.

Whilst I think you're both correct that there can be no penalties issued for failing to meet targets, the number of 'seats to plan' is agreed with the DfT^» (Department for Transport - about), monitored and recorded as a Key Strategic Objective.

Here are details of the results from 2016/17:

All-day seats to plan: 
Target:  98.6%  
Actual: 98.19% (-0.41%)

Peak hours seats to plan at Paddington: 
Target: 96%    
Actual (morning peak): 97.78% (+1.78%)
Actual (evening peak): 98.26% (+2.26%)

Peak hours seats to plan at Bristol:
Target: 97%   
Actual (morning peak): 97.55% (+0.55%)
Actual (evening peak): 97.13% (+0.13%)

Peak hours seats to plan at Exeter: 
Target: 98%     
Actual (morning peak): 97.85% (-0.15%)
Actual (evening peak): 97.94% (-0.06%)

So on that basis, the figures aren't too bad at all, though I would imagine the 2017/8 figures will be less impressive given the recent shortages and the target for all of the KPI's above is rising slightly.

[t0m]

Reminds me. Delay Repay introduction is now 9 months overdue.

Are there any concrete plans to introduce it? What are the sanctions for not doing so? And what might the implications be for season ticket holders?

[ChrisB]

Is it an 'aim' or a guarantee? And any actual date mentioned in the contract?

[JayMac]

From the Direct Award agreement, which started in September 2015:

Co-operation in respect of implementation of delay repay

The Secretary of State and the Franchisee shall co-operate in good faith with the intention of implementing a revised Passenger’s Charter including “delay repay” passenger compensation provisions (or such other passenger compensation provisions as may be proposed by the Secretary of State) on or before the first anniversary of the Start Date.

Intention and good faith should have seen Delay Repay introduced to the Greater Western area by September 2016. Nine months later and not a peep.

Reality being successful lobbying by First to delay any intention or good faith.

My brother-in-law last week couldn't understand why he was unable to claim compensation for a delay on GWR^▸ (Great Western Railway), but would have been able to if he'd travelled with any other inter-city operator.

[ChrisB]

Because the DfT^» (Department for Transport - about), for whatever reason, failed to put a firm comitment into the franchise. Not exactly GWRs^▸ (Great Western Railway) fault?

[chrisr_75]

Because the DfT^» (Department for Transport - about), for whatever reason, failed to put a firm comitment into the franchise. Not exactly GWRs^▸ (Great Western Railway) fault?

Equally First Group could/should do the decent thing and just honour the 'good faith' and 'co-operation' parts, rather than just doing the bare minimum necessary to not get booted off the franchise.

[t0m]

The latest stats are out.. and not too exciting for GWR^▸ (Great Western Railway). And that's even having declared 2 void days on 5 and 6 July. They took their time announcing those.. suspect it took a while to work out which would be cheapest for them (void days vs. taking an even greater hit on performance stats).

Anybody seen any of the much promised posters / e-mails / letters explaining the compensation to season ticket holders?!

("We will put posters up at our stations, and get in touch with you by email or post.")

[IndustryInsider]

The latest stats are out.. and not too exciting for GWR^▸ (Great Western Railway).

I'll add them to the graph later hopefully...