GWR Performance Figures

[whole diary]

[Oxonhutch]

Is there any idea how close to a 10% discount trigger we are on the London Thames Valley routes?

Renewal time comes shortly. 

[ChrisB]

Are there a new set of stats due before 01/01/2018?

[grahame]

Are there a new set of stats due before 01/01/2018?

The attached?

[ChrisB]

Looks as though you're 0.3% out on your 10% if renewing before the price rise then.

[Oxonhutch]

Is that not 0.3% in my favour? LTV^▸ (London [and] Thames Valley) looks below target on both counts.

[NickB]

Is that not 0.3% in my favour? LTV^▸ (London [and] Thames Valley) looks below target on both counts.

That's my interpretation too. 
"If we fell below the trigger percentage in the last 12 months, we’ll give you 5% off your next season ticket. If we miss both the punctuality and the reliability targets, and fall below both triggers, we’ll give you 10%"

LTV are currently missing punctuality by a country mile and reliability by 0.3%.  Awesome.

[NickB]

Oops - hang on - this is the difference between Target and Trigger.  LTV^▸ (London [and] Thames Valley) and HSS^▸ (High Speed Services) are below the Target but haven't broken the Trigger levels.
Also, the Reliability ACTUAL for HSS above is 98.1% whereas GWR^▸ (Great Western Railway) record this as 99.1% - above the Trigger.

So everything is fine for GWR and its only their regular 5% discount offered (plus 2 void days).  Lying cheats. 

[Birdie100]

The triggers are on the 12 month moving average I believe. So wales gets a 5pc discount for reliability. LTV^▸ (London [and] Thames Valley) is significantly above trigger at 98.5pc. Also can't work out whether it's better to take 2 extra days on the next ticket or just take the cash...

At the rate this is going in the next 3-4 years I will end up paying the higher season ticket price...

[IndustryInsider]

Any season tickets discounts are based on a 12 month average.  It would have taken an awful month for LTV^▸ (London [and] Thames Valley) to fall below the reliability trigger and mean a 10% discount.

I’ll get round to my usual monthly analysis as soon as I have time.

[IndustryInsider]

A poor month for reliability and punctuality as cancellations continued to plague most routes.  The two sets in danger last month (Bristol Suburban reliability, and South Wales to South Coast punctuality) just managed to keep above their trigger discount levels (by 0.2% and 0.1% respectively) so there's no 10% renewal discounts for the large percentage of season ticket holders that renew over the new year.

5% discounts are to be given to the following:

High Speed services - punctuality 0.8% below trigger
London-Thames Valley services - punctuality 6% below trigger
Bristol Suburban - punctuality 1.1% below trigger
Plymouth & Cornwall - punctuality 1.1% below trigger
South Wales to South Coast - reliability 0.3% below trigger

Latest punctuality graphs are attached, which actually see rises in the MAA^▸ (Moving Annual Average) figures in many cases, due to being better than the corresponding month last year.  LTV^▸ (London [and] Thames Valley) Punctuality was a massive 7% better than this time last year!

[IndustryInsider]

Latest period results are in, and again make sober reading for GWR^▸ (Great Western Railway).

Bristol Suburban reliability hit the trigger point, and is already triggering punctuality, so that's 10% off season renewals.  The other one teetering on the edge last month was Wales to South Coast punctuality and that also is now triggering, so a 5% discount.

The punctuality for HSS^▸ (High Speed Services) and LTV^▸ (London [and] Thames Valley) was very poor again, HSS Peak PPM^‡(resolve) dropped below 80% to 79.5% and LTV recorded a pitiful 65.8% - not surprisingly that dragged the Moving Annual Average (MAA^▸ (Moving Annual Average)) down too.  See the graphs attached for an indication of how comparatively bad that was.  I've had to alter the axis of the LTV graph so that 65.8% is showing!

All-day Right Time and PPM figures were also very low, with less than 30% of HSS trains arriving at their destination on time as the crisis deepens within GWR.

I don't use the word 'crisis' lightly, and to see just how things have gotten worse, check out the last of the three graphs, which shows the MAA figures at the end of the year (so in effect, an annual performance average) of the Charter PPM figures for each of the sectors.  Aside from Plymouth & Cornwall, all sectors took a tumble, HSS by -1.6%, LTV -2.8%, Bristol -3.7%, Devon -1.2%, and Wales to South Coast -3.6%.

GWR needs to get its act together.  And fast!

[t0m]

Oh dear oh dear..and based on my experience of commuting on HSS^▸ (High Speed Services), they have had a very poor start to the year too!

[Phantom]

Latest period results are in, and again make sober reading for GWR^▸ (Great Western Railway).

Bristol Suburban reliability hit the trigger point, and is already triggering punctuality, so that's 10% off season renewals. 

Excuse my ignorance, but where does this cover?
Is this between Weston and Temple Meads?

[IndustryInsider]

Good question, Phantom.

I believe ‘Bristol Suburban’ covers services over the following routes:

Bristol to Avonmouth/Severn Beach
Weston SM to Bristol TM^‡(resolve)/Bristol Parkway
Cardiff to Taunton
Weymouth/Brighton/Westbury via Bristol to Gloucester/Worcester/Malvern

Happy to be corrected on that score though.

There is certainly inconsistencies over what is what though - if you have a season from Bath Spa to Bristol you could travel on services that come under Bristol Suburban, HSS^▸ (High Speed Services) or Wales to South Coast, so if anybody could clarify what happens in those circumstances it’d good to know.

Similarly what happens if you had a Chippenham to Avonmouth season ticket?

[initiation]

Well at least if it carries on until the beginning of April I will get a 10% discount. I assume they need a few stellar performing months to drag the average up (not just average performamce).