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Author Topic: TVM Tickets - stuck together - could this cause a problem to me?  (Read 5588 times)
BerkshireBugsy
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« on: January 03, 2016, 11:16:34 »

Morning all and happy new year.

I ordered my Monday morning tickets via Train line this morning and then went to collect them from Thatcham TVM (Ticket Vending Machine). The process was fine and the TVM duly spat out my tickets as expected.

What surprised me was that when I went to retrieve them from the TVM they were stuck together. I know they are printed individually but - as I say - when I picked them up there were stuck together by way of what appeared to be adhesive on the back of the tickets. Something I have never seen before.

Given these tickets were for travel from Reading is this likely to cause a problem with the gateline barriers if they have this glue on the back of them?

FYI (for your information) I have to catch a bus to Reading in order to catch the train I need

Regards

Dave
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Fourbee
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« Reply #1 on: January 03, 2016, 12:16:22 »

I have encountered this before and think moisture/wet may be the cause. Usually they separate fairly easily, sometimes some of the print gets transferred, but I have not encountered problems with the barriers.

By the way, the trainline charges a booking fee. GWR (Great Western Railway)/other TOC (Train Operating Company) websites do not.
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bobm
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« Reply #2 on: January 03, 2016, 12:44:36 »

...and you get Nectar points from many TOC (Train Operating Company) websites
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ChrisB
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« Reply #3 on: January 03, 2016, 15:15:13 »

Why anyone uses Trainline really beats me, especially when most complain that fares are too high
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BerkshireBugsy
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« Reply #4 on: January 03, 2016, 15:20:21 »

Why anyone uses Trainline really beats me, especially when most complain that fares are too high

In my case I don't find the engine behind the likes or the GWR (Great Western Railway) one particular clear . The last time I used a TOC (Train Operating Company) one I had trouble retrieving tickets from the TVM (Ticket Vending Machine) despite leaving it 4 hours after ticket purchase before attempting to collect them.

So in my case it cost me a booking fee but I have the tickets in my hands and (apart from the glue issue!) I am ok to travel tomorrow

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JayMac
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« Reply #5 on: January 03, 2016, 15:30:38 »

If you like the trainline interface then may I suggest buying your tickets from South West Trains online. The same interface (bar some cosmetic differences) but no booking fees.

I must admit that it surprises me that someone would happily pay additional fees when there are so many ways to avoid them. With some of those ways offering additional incentives like Nectar.
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BerkshireBugsy
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« Reply #6 on: January 03, 2016, 15:36:42 »

If you like the trainline interface then may I suggest buying your tickets from South West Trains online. The same interface (bar some cosmetic differences) but no booking fees.

I must admit that it surprises me that someone would happily pay additional fees when there are so many ways to avoid them. With some of those ways offering additional incentives like Nectar.

That is a good call BNM and thanks for that. Despite the fact I had to pay a booking fee this time (the first time I had used the train line) it was still cheaper than buying two sets of tickets and having to pay an admin fee to get a refund on one of them which I couldn't collect.
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Timmer
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« Reply #7 on: January 03, 2016, 18:53:21 »

Why anyone uses Trainline really beats me, especially when most complain that fares are too high
Mass marketing and top of the search engine tree. I agree with you though when TOCs (Train Operating Company) don't charge fees and many offer and Nectar points.
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BerkshireBugsy
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« Reply #8 on: January 03, 2016, 19:37:42 »

Just to bring this back to my OP (Original Poster / topic starter) the return portion of the ticket - which was stuck to the seat reservation in front of it such that the destination station (Reading in this case) is not visible as it has been peeled away by the adhesive on the rear of the seat reservation.

I may seek the advice of the ticket office at Hereford before attempting the returning journey (time will not be on my side on the outbound segment).

Just to reiterate the tickets were stuck together before I removed them from the TVM (Ticket Vending Machine)

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