Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 Travel & transport from BBC stories as at 02:35 21 Apr 2025
 
- RAF jets intercept Russian aircraft near Nato airspace
* Gatwick worst airport in UK for flight delays
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 10/05/25 - BRTA Westbury
10/05/25 - Model Railsay Show, Calne
13/05/25 - Melksham TUG / AGM
14/05/25 - West Wiltshire RUG

On this day
21st Apr (1958)
Battery Multiple Unit enters public service (link)
Train RunningCancelled
12:12 Salisbury to Bristol Temple Meads
23:30 Cardiff Central to Bristol Temple Meads
Short Run
05:40 Penzance to Cardiff Central
05:47 Exeter St Davids to Cardiff Central
05:53 Bristol Temple Meads to Cardiff Central
05:58 Westbury to Cardiff Central
06:01 Portsmouth Harbour to Cardiff Central
06:28 Cardiff Central to Portsmouth Harbour
06:28 Bristol Temple Meads to Cardiff Central
06:40 Penzance to Cardiff Central
06:44 Exeter St Davids to Cardiff Central
06:57 Cardiff Central to Bristol Temple Meads
06:59 Westbury to Cardiff Central
07:10 Penzance to London Paddington
07:20 Portsmouth Harbour to Cardiff Central
07:27 Cardiff Central to Portsmouth Harbour
07:40 Penzance to Cardiff Central
08:00 Cardiff Central to Plymouth
08:19 Taunton to Cardiff Central
08:23 Portsmouth Harbour to Cardiff Central
08:27 Cardiff Central to Portsmouth Harbour
09:00 Cardiff Central to Penzance
09:23 Portsmouth Harbour to Cardiff Central
09:28 Cardiff Central to Portsmouth Harbour
10:00 Cardiff Central to Taunton
10:23 Portsmouth Harbour to Cardiff Central
10:30 Cardiff Central to Portsmouth Harbour
10:45 Bristol Temple Meads to Salisbury
10:50 Penzance to Cardiff Central
10:52 Plymouth to Cardiff Central
11:00 Cardiff Central to Penzance
11:23 Portsmouth Harbour to Cardiff Central
11:30 Cardiff Central to Portsmouth Harbour
12:00 Cardiff Central to Taunton
12:23 Portsmouth Harbour to Cardiff Central
12:30 Cardiff Central to Portsmouth Harbour
13:00 Cardiff Central to Penzance
13:11 Taunton to Cardiff Central
13:23 Portsmouth Harbour to Cardiff Central
13:30 Cardiff Central to Portsmouth Harbour
14:00 Cardiff Central to Penzance
14:23 Portsmouth Harbour to Cardiff Central
14:30 Cardiff Central to Portsmouth Harbour
14:49 Plymouth to Cardiff Central
14:59 Cardiff Central to Taunton
15:15 Taunton to Cardiff Central
15:23 Portsmouth Harbour to Cardiff Central
15:30 Cardiff Central to Portsmouth Harbour
16:00 Cardiff Central to Taunton
16:24 Portsmouth Harbour to Cardiff Central
16:27 Cardiff Central to Portsmouth Harbour
16:31 Barnstaple to Axminster
16:50 Penzance to Cardiff Central
17:00 Cardiff Central to Taunton
17:10 Taunton to Cardiff Central
17:24 Portsmouth Harbour to Cardiff Central
17:27 Cardiff Central to Portsmouth Harbour
18:00 Cardiff Central to Penzance
18:10 Taunton to Cardiff Central
18:24 Portsmouth Harbour to Cardiff Central
18:30 Cardiff Central to Portsmouth Harbour
19:00 Cardiff Central to Penzance
19:15 Taunton to Cardiff Central
19:23 Portsmouth Harbour to Cardiff Central
19:28 Cardiff Central to Portsmouth Harbour
20:00 Cardiff Central to Taunton
20:24 Exmouth to Cardiff Central
20:30 Cardiff Central to Portsmouth Harbour
20:59 Cardiff Central to Bristol Temple Meads
21:30 Cardiff Central to Frome
22:00 Cardiff Central to Bristol Temple Meads
22:30 Cardiff Central to Bristol Temple Meads
etc
•
PollsThere are no open or recent polls
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
April 21, 2025, 02:42:17 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[157] Fortuitous connections ... and an App which fails to offer the...
[93] RNLI station celebrates 10 years of saving lives - Portishead,...
[56] Salisbury Station, 2025 edition
[53] Eyesight rules for motorists unsafe, says coroner
[48] FOSS and FOSW validity - some quirks
[47] St Erth station - facilities, footbridge, improvements, incide...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > Journey by Journey > TransWilts line (Data Manager: Reginald25) > Ticket Vending Machine at Melksham
Pages: [1] 2
« previous next »
  Print  
Author Topic: Ticket Vending Machine at Melksham  (Read 9369 times)
grahame
Administrator
Hero Member
*****
Posts: 43857



View Profile WWW Email
« on: September 03, 2015, 21:30:38 »
The TVM▸ (Ticket Vending Machine) at Melksham has now been switched on and you can buy tickets for immediate travel on credit or debit card from the front panel.   You can also collect pre-ordered tickets, ending the absurd situation that you had to make a journey to Chippenham to collect your tickets before travelling from Melksham.

As yet, the online booking system at FGW▸ (First Great Western) doesn't offer Melksham collection - but I have tried it out and - YES - I can collect pre-ordered tickets.
Logged
Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
Ollie
Data Manager
Hero Member
******
Posts: 2312


View Profile
« Reply #1 on: September 03, 2015, 21:53:15 »
Glad it's working now. The FGW▸ (First Great Western) Website will be updated tomorrow to allow Melksham as a collection point.
Logged
JayMac
Data Manager
Hero Member
******
Posts: 19304



View Profile
« Reply #2 on: September 03, 2015, 22:00:01 »
At last!
Logged
"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
PhilWakely
Transport Scholar
Hero Member
******
Posts: 2165



View Profile
« Reply #3 on: September 03, 2015, 22:04:11 »
Quote from: grahame on September 03, 2015, 21:30:38
As yet, the online booking system at FGW▸ (First Great Western) doesn't offer Melksham collection - but I have tried it out and - YES - I can collect pre-ordered tickets.

The online booking engine offering 'collect from station x' is highly misleading. From personal experience, you can collect your ticket from ANY STATION with a TVM▸ (Ticket Vending Machine) offering collection of pre-booked tickets. I have on several occasions picked up pre-booked tickets from a station other than that specified in the booking.
Logged
grahame
Administrator
Hero Member
*****
Posts: 43857



View Profile WWW Email
« Reply #4 on: September 03, 2015, 22:13:32 »
Quote from: PhilWakely on September 03, 2015, 22:04:11
The online booking engine offering 'collect from station x' is highly misleading. From personal experience, you can collect your ticket from ANY STATION with a TVM▸ (Ticket Vending Machine) offering collection of pre-booked tickets.

Correct. I have already collected tickets which I ordered for "Collection at Chippenham" from the machine at Melksham.
Logged
Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
paul7575
Transport Scholar
Hero Member
******
Posts: 5346


View Profile
« Reply #5 on: September 03, 2015, 22:56:32 »
Quote from: PhilWakely on September 03, 2015, 22:04:11
Quote from: grahame on September 03, 2015, 21:30:38
As yet, the online booking system at FGW▸ (First Great Western) doesn't offer Melksham collection - but I have tried it out and - YES - I can collect pre-ordered tickets.

The online booking engine offering 'collect from station x' is highly misleading. From personal experience, you can collect your ticket from ANY STATION with a TVM▸ (Ticket Vending Machine) offering collection of pre-booked tickets. I have on several occasions picked up pre-booked tickets from a station other than that specified in the booking.
The choice is really only there to ensure a customer realises that there are some stations without TVMs. If they just provided a link to a list of stations with TVMs, then it's easy to imagine people wouldn't bother checking until they got to the station without a TVM.
Logged
grahame
Administrator
Hero Member
*****
Posts: 43857



View Profile WWW Email
« Reply #6 on: September 04, 2015, 07:04:48 »
Quote from: paul7755 on September 03, 2015, 22:56:32
The choice is really only there to ensure a customer realises that there are some stations without TVMs▸ (Ticket Vending Machine). If they just provided a link to a list of stations with TVMs, then it's easy to imagine people wouldn't bother checking until they got to the station without a TVM.

Oh - I totally agree.  The corollary, I'm afraid, is that many people only order tickets for collection at listed machines. I have heard of them making significant journeys to collect when their prior-to-travel plans have changed.   

I'm assured " Hi Graham, sorry about this. It will go on in the next couple of weeks." - talking about the list - which is good news. In general, a footnote or change to "preferred collection station" might tune the system better.
Logged
Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
grahame
Administrator
Hero Member
*****
Posts: 43857



View Profile WWW Email
« Reply #7 on: September 04, 2015, 07:05:48 »
Quote from: Ollie on September 03, 2015, 21:53:15
Glad it's working now. The FGW▸ (First Great Western) Website will be updated tomorrow to allow Melksham as a collection point.

Oh - THANK YOU  Ollie ... Missed this in my earlier post.
Logged
Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
Ollie
Data Manager
Hero Member
******
Posts: 2312


View Profile
« Reply #8 on: September 04, 2015, 11:55:43 »
Quote from: grahame on September 04, 2015, 07:05:48
Quote from: Ollie on September 03, 2015, 21:53:15
Glad it's working now. The FGW▸ (First Great Western) Website will be updated tomorrow to allow Melksham as a collection point.

Oh - THANK YOU  Ollie ... Missed this in my earlier post.

Not a problem - I sorted it out just after 1100 when I got to the office, so you can now choose Melksham Smiley
Logged
grahame
Administrator
Hero Member
*****
Posts: 43857



View Profile WWW Email
« Reply #9 on: September 04, 2015, 20:27:09 »
Quote from: Ollie on September 04, 2015, 11:55:43
Quote from: grahame on September 04, 2015, 07:05:48
Quote from: Ollie on September 03, 2015, 21:53:15
Glad it's working now. The FGW▸ (First Great Western) Website will be updated tomorrow to allow Melksham as a collection point.

Oh - THANK YOU  Ollie ... Missed this in my earlier post.

Not a problem - I sorted it out just after 1100 when I got to the office, so you can now choose Melksham Smiley

Fantastic - Thanks!
Logged
Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
grahame
Administrator
Hero Member
*****
Posts: 43857



View Profile WWW Email
« Reply #10 on: September 05, 2015, 16:36:54 »
Wonderfully THERE and our FaceBook friends are delighted.

They had a follow up question ...

"Can tickets already ordered prior to the machine being turned on and in the system be collected from the Melksham Machine".   I would guess they can but tweeted first thing this morning for confirmation:

Quote
I am being asked (via TransWiits on Facebook) if tickets ordered before Melksham TVM▸ (Ticket Vending Machine) was switched on can be collected there?

And got a reply within a few minutes

Quote
Good morning. Thank you for your enquiry. One of the team will respond to you first thing in the morning.

Which was really rather odd because it already was first thing in the morning (actually rather after first thing) but never mind.

Anyway - I have heard nowt since.

Anyone know the answer or will I have to wait until first thing in the morning?  Grin
Logged
Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
Ollie
Data Manager
Hero Member
******
Posts: 2312


View Profile
« Reply #11 on: September 05, 2015, 18:13:03 »
Graham - shouldn't be any issues collecting tickets that were purchased before the option to collect at Melksham was available.
Logged
grahame
Administrator
Hero Member
*****
Posts: 43857



View Profile WWW Email
« Reply #12 on: September 05, 2015, 18:17:19 »
Quote from: Ollie on September 05, 2015, 18:13:03
Graham - shouldn't be any issues collecting tickets that were purchased before the option to collect at Melksham was available.

Many thanks, Ollie - that was my educated guess, but I didn't want to say something wrong.
Logged
Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
John R
Hero Member
*****
Posts: 4416


View Profile
« Reply #13 on: September 19, 2015, 11:20:12 »
Now there is a facility to buy tickets at Melksham, is there any good reason why it shouldn't come under the Penalty Fare Scheme? The only argument I can think of is that many passengers using Melksham are still relatively new to rail travel, and may not know the ropes (and be discouraged from future travel if they get a PF▸ (Penalty Fare)), but other than that, it would appear to be an anomaly to keep it excluded.
Logged
Brucey
Global Moderator
Hero Member
*****
Posts: 2259


View Profile WWW
« Reply #14 on: September 19, 2015, 13:56:19 »
Quote from: John R on September 19, 2015, 11:20:12
Now there is a facility to buy tickets at Melksham, is there any good reason why it shouldn't come under the Penalty Fare Scheme? The only argument I can think of is that many passengers using Melksham are still relatively new to rail travel, and may not know the ropes (and be discouraged from future travel if they get a PF▸ (Penalty Fare)), but other than that, it would appear to be an anomaly to keep it excluded.
The new machine does not accept cash, as far as I am aware.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1] 2
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of page • Jump to Forum Home Page