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IndustryInsider
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« Reply #450 on: October 24, 2015, 11:39:51 » |
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as for compensation, it's derisory for season ticket holders and generally only payable after an hour's delay for other tickets, far too long.
I think the delay/repay scheme is really good. Nearly half of the TOC▸ 's have adopted it already and more will follow shortly (including GWR▸ ). The details vary slightly between each TOC, but as an example the two Virgin routes and Cross Country offer a 50% refund on a single ticket for a 30-59 minute delay (25% if a return ticket), for delays from 60-119 minutes it's a full refund (50% if a return), and for more than two hours your whole ticket is refunded if it's a return. Season tickets are have the same thresholds in than if your journey is delayed by 30 minutes into work you would get 25% back on that days travel based on the proportional daily cost of your ticket. That's rather better than my bus commute which doesn't even publish performance data let alone entertain any kind of refunds for the regular delays. |
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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TaplowGreen
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« Reply #451 on: October 24, 2015, 13:39:50 » |
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as for compensation, it's derisory for season ticket holders and generally only payable after an hour's delay for other tickets, far too long.
I think the delay/repay scheme is really good. Nearly half of the TOC▸ 's have adopted it already and more will follow shortly (including GWR▸ ). The details vary slightly between each TOC, but as an example the two Virgin routes and Cross Country offer a 50% refund on a single ticket for a 30-59 minute delay (25% if a return ticket), for delays from 60-119 minutes it's a full refund (50% if a return), and for more than two hours your whole ticket is refunded if it's a return. Season tickets are have the same thresholds in than if your journey is delayed by 30 minutes into work you would get 25% back on that days travel based on the proportional daily cost of your ticket. That's rather better than my bus commute which doesn't even publish performance data let alone entertain any kind of refunds for the regular delays. Delay/repay sounds like a good move. When will it be implemented by GWR, and presumably refunds for season ticket holders will be paid into customers accounts automatically as GWR hold their details? |
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« Last Edit: October 24, 2015, 13:47:06 by TaplowGreen »
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IndustryInsider
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« Reply #452 on: October 24, 2015, 14:33:34 » |
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It will depend on how GWR▸ sets their system up, but, as an example, Abelio Greater Anglia can refund to their customers' Season Direct account. I believe it is going to be implemented by the end of next year, but others closer to that side of the business (ChrisB/BNM?) might know more. It's a government initiative that all franchises will be expected to commit to over time.
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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JayMac
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« Reply #453 on: October 24, 2015, 14:39:45 » |
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Delay/repay sounds like a good move. When will it be implemented by GWR▸ , and presumably refunds for season ticket holders will be paid into customers accounts automatically as GWR hold their details?
Delay Repay on GWR has to be introduced on or before the 1st anniversary of the start of the current direct award franchise. The franchise started on 20th September 2015, so Delay Repay has to be in place by 20th September 2016. From the Franchise Agreement: 4.8 Co-operation in respect of implementation of delay repay
The Secretary of State and the Franchisee shall co-operate in good faith with the intention of implementing a revised Passenger^s Charter including ^delay repay^ passenger compensation provisions (or such other passenger compensation provisions as may be proposed by the Secretary of State) on or before the first anniversary of the Start Date. It is intended that any revised Passenger^s Charter shall be implemented by way of Variation pursuant to paragraph 1 of Schedule 9.5 (Variations and Incentivising Beneficial Change).
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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ChrisB
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« Reply #454 on: October 24, 2015, 16:28:14 » |
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Can't help yet...departments are still reorganising, I doubt its been on their radar yet (specifics, I mean)
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JayMac
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« Reply #455 on: October 24, 2015, 17:53:18 » |
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How much reorganising is required after a change of house colours? Surely the same people are in the same departments pre and post change from FGW▸ to GWR▸ .
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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grahame
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« Reply #456 on: October 24, 2015, 18:01:37 » |
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How much reorganising is required after a change of house colours? Surely the same people are in the same departments pre and post change from FGW▸ to GWR▸ .
Well - it's more complex that we might think. The "F" has to be moved out and sent for safe recycling, the "G" moved up to where the "F" used to be. Then the "W" has to be moved up to where the "G" was, but as it's a heavier letter there may need to be some strengthening of the foundations. Then an "R" needs to be sources and installed where the "W" used to be. Bearing in mind that's a brand new "R", it needs to conform to all the latest safety standards and go through the full GRIP▸ process, and conform to the regulations on re-usable parts. Staff will need training on how to use it ... and it may suffer teething troubles and delivery delays. |
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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JayMac
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« Reply #457 on: October 24, 2015, 18:31:39 » |
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On what is turning into a pretty sh**ty evening for me that post cheered me up no end. Thanks for the hearty laugh grahame.  |
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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ChrisB
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« Reply #458 on: October 24, 2015, 19:12:45 » |
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Some departments are no longer
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Chris from Nailsea
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« Reply #459 on: October 24, 2015, 23:30:45 » |
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Some departments are no longer
... active? ... inactive? ... radioactive?  Sorry, but I can't see that GWR▸ would have closed down any department that would be responsible for dealing with the specifics of a direct award franchise requirement which has a deadline for completion less than a year away.  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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ChrisB
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« Reply #460 on: October 25, 2015, 06:25:10 » |
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No longer. In other words, err no longer. Gone
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JayMac
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« Reply #461 on: October 25, 2015, 09:40:09 » |
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Who have gone? GWR▸ have made redundancies? They kept that quiet if so.
It's hardly a specialist job changing the compensation scheme. I suspect though that GWR will leave it until the last minute as Delay Repay is less financially beneficial to them than charter compensation.
Take last Thursday's incident at Highbridge and Burnham. GWR will be compensated by Network Rail, but don't have to pay a penny to their passengers.
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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TaplowGreen
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« Reply #462 on: October 25, 2015, 10:04:28 » |
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Who have gone? GWR▸ have made redundancies? They kept that quiet if so.
It's hardly a specialist job changing the compensation scheme. I suspect though that GWR will leave it until the last minute as Delay Repay is less financially beneficial to them than charter compensation.
Take last Thursday's incident at Highbridge and Burnham. GWR will be compensated by Network Rail, but don't have to pay a penny to their passengers.
Is there anything at all which tangibly benefits customers coming out of this rebrand or is it solely a (pretty half baked/painted) expensive vanity project? |
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PhilWakely
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« Reply #463 on: October 25, 2015, 10:50:57 » |
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Is there anything at all which tangibly benefits customers coming out of this rebrand or is it solely a (pretty half baked/painted) expensive vanity project?
IMHO▸ this is nothing more than the removal of the toxic word 'first' from the headline level - and therefore 'hopefully' altering the public perception of the franchise. |
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paul7575
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« Reply #464 on: October 25, 2015, 10:59:08 » |
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...I suspect though that GWR▸ will leave it until the last minute as Delay Repay is less financially beneficial to them than charter compensation.
There was something from DfT» on the web a while back that suggested the opposite. TOCs▸ already on delay repay were not paying out as much, especially to season ticket holders, as there were none of the blanket 5% or 10% renewal discounts anymore. I haven't found it with a quick search, but I'll look again when I have a bit more time. Paul |
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