We^re expecting to run a good service across most of our network, however if you^re impacted by any changes we have the following ticketing arrangements to help you continue your journey.
If you have tickets for travel on Sunday 23 August your ticket will also be accepted for travel on FGW services on Saturday 22 August.
If you have tickets for travel on the bank holiday weekend (Saturday 29, Sunday 30 or Monday 31 August) your ticket is valid for any day of the bank holiday weekend. If you have an advance purchase ticket we ask you travel as close to your booked time as possible.
If your journey involves a line where we^re not planning to offer a service at all on Sunday 23 August, then you can also travel on any off-peak FGW services on Monday 24 August. The same applies on the bank holiday weekend ^ if your journey involves a line we^re not planning to offer a service on, you can travel on any off-peak train on Tuesday 1 September. The lines we will not run a service on are:
^Plymouth - Gunnislake
^Falmouth ^ Truro
^Newquay - Par
^Looe ^ Liskeard
^Severn Beach - Bristol Temple Meads
^Weymouth - Westbury
Advance Purchase
If you have an Advance Purchase (train^specific) ticket for travel on Sunday 23 August, your ticket will also be valid on the FGW train immediately before or after your booked time.
If you have an Advance Purchase (train^specific) ticket for travel between Saturday 29 August ^ Monday 31 August, your ticket will also be valid on the FGW train immediately before or after your booked time.
Refunds
We appreciate that the disruption may mean you don^t want to travel - if you^ve already purchased your ticket you can claim a full refund for free. See our strike refunds page for details on how to claim
Seat reservations
We^ll aim to honour seat reservations where we can, however we're unable to provide a guarantee for the strike day. If you decide to change your plans in line with our advice above, we can update your reservation free of charge.
Season Ticket Holders
Train services will be running across the majority of our network and you^re likely to be able to make your planned journey. A small number of routes will be closed during the strike action, and customers with season tickets affected by these can claim compensation by emailing
fgwfeedback@firstgroup.com. Check our timetable summary map and service overview for full details.
Other operator acceptance
We^ve arranged for FGW tickets to be accepted on other operators^ services on some routes during the strike days.
^Cross Country Trains: Between Oxford, Reading and Basingstoke; Reading ^ Wokingham; Gloucester ^ Bristol; Bristol Temple Meads and Exeter, Plymouth and Penzance
^Southern: Redhill to Gatwick
^Arriva Trains Wales: Newport - Cheltenham Spa; Carmarthen ^ Swansea; Swansea ^ Newport; Newport - Hereford.
^London Midland: Hereford - Worcester Shrub Hill.
^South West Trains: Salisbury - Southampton and connecting services to Weymouth; Salisbury - Yeovil Junction.
^Transport for London: Greenford - London Paddington.
^First Bus: We also have agreements with First Bus for routes in Devon and Cornwall and Bristol.
Late night services
We^ve had to cancel our usual Sleeper services on Sunday 23 August, Sunday 30 August and Monday 31 August. We^ll be in touch with already booked customers individually offering alternative arrangements.
The Friday 28 August London to Penzance sleeper will run as normal, but we^ll be in touch with customers booked on the Penzance to London sleeper on the Friday about alternative arrangements.